Stitch Fix

Stitch Fix

Overall Rating

2.3

36 Customer Reviews

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Summary

Stitch Fix will send you a curated assortment of five articles of clothing based on your sizing and style preferences, and you’ll pay only for what you keep.

Pros

  • $20 styling fee can be applied to purchases
  • You can leave feedback with your style guide and request specific styles
  • Free shipping and returns
  • Hundreds of brands represented
  • Save 25% if you keep your full order

Cons

  • Some customers found the prices too high
  • You have just three days to try out the clothes before committing
  • It’s not possible to preview your order before it ships
  • $20 styling fee won’t rollover

Customer Reviews

2.3 Stars out of 36 Reviews
5 Star:25% 4 Star:2% 3 Star:2% 2 Star:19% 1 Star:50%
31% Recommend This Company
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Posted on Oct 19, 2016

Good Addition to My Closet

By Liz, Indianapolis, IN, Verified Reviewer

I started receiving "fixes" this summer. There has been some hits and misses but this has definitely broadened my typical style. My stylist has challenged me to try new things and I don't think I would have selected most of the clothes if I saw them in a store. Is it cheap? No, but it is reasonable and I am fine with paying someone $20 to select clothes.

I think it's fun to try new designers that are not in the typical department stores. It is fun receiving the box at your doorstep.

Returning is never a hassle, very convenient.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Oct 31, 2018

Once was enough for me

By M. C., Virginia, Verified Reviewer

I thought I would give this site a try. Big mistake. I very specifically put the price range of "as low as possible." For starters, the quality of the outfit that I received was nice but definitely did not surpass the quality of anything that I couldn't pick up myself at Target. I received a pair of jeans, a scarf, a KNIT blazer, a sleeveless blouse, and a Jersey knit long sleeve hooded t-shirt. The total cost of the outfit was $278! The jeans alone were $88! The KNIT blazer was $68.

When I went back to the Stitch Fix website to indicate I wanted to return the items and it asked for the reason why I listed that the price was too high, it then prompted me to revise my profile to indicate that I desired lower-priced items. I had already selected the lowest possible price category!

Interestingly enough, Stitch Fix does not have the option to leave general feedback for customers to see. You can only leave feedback for your "stylist" to see. So unhappy customers have to go elsewhere, such as this website, to let everybody else know to steer clear of StitchFix.com. I certainly will not be placing any future orders with them. Lesson learned!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on May 28, 2019

Pure crap!

By Denise L., Houston, TX, Verified Reviewer

I hate this company! I was accused last month of keeping a pair of paints not returning upon further investigation they suddenly found them! Wow, so because of there carelessness I almost got charged $34.00 for something I didn't have. Now I have been charged $175.00 for a whole box I never received, sent 3 emails, been told I would be contacted back in 48-72 hours and no contact back! This is a scam company that likes to take your money for products that you don't get! Careful!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Jul 15, 2015

A so-so, yet exciting experience

By Kym, San Francisco, CA, Verified Reviewer

I've only gotten two boxes from StitchFix so far and have bought one item from each box. I would have bought two out of each box if they fit. It's like Christmas every time I get a new box, and I love surprises, as well as trying things I normally wouldn't even look at in the store.

My problem: I don't think the stylists who work there actually get to look at the clothing up close and personal. I said I don't like floppy, shapeless tops and I've gotten two shapeless tops and one shapeless sweater thus far. It seems like they shop from a website, if there are even stylists. Who knows? It could be some database deciding what to put in your box.

Every box, I've gone back and changed my profile a bit to add more details, and have been consistently adding things to the Pinterest page I linked them to. It seems to be working. The second box was a little more spot-on than the first.

Either way, it's fun and I love the items I've purchased. Worth it if you end up getting at least one item and if you like the lottery, it's worth the risk of possibly losing $20 a month.

*PS They do charge your account the $20 about 7-8 days before your fix is due to arrive, so be aware of that. Sizing is pretty true to measurement, so be sure to get your measurements and sizes right. You can't exchange an item you like for a different size, unfortunately.*

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Feb 20, 2019

Stitch Fix is legit - love it!

By Sue F., Austin, TX, Verified Reviewer

I've been using Stitch Fix for almost a year. I was apprehensive because that could end up being a lot of money charged to my account and some companies charge you even if you return items in a timely manner. Some month's expenses are too tight. I did not need to worry!

I received my first shipment and immediately fell in love with 3 of the 5 items sent to me. The paperwork that comes with the shipment details the cost of each item. I determined what I could afford that month and put the rest back in the envelope and sent it back at no cost to me. Same experience with subsequent shipments. I wear those items all the time.

Quality of items is good. Prices will reflect that. Size has been dead on in most cases and I'm not too easy to fit. Especially pants. And they nailed it with the first pants they sent.

However, fair warning: it does not matter what date you select for your items to be shipped or received, because they will ship/arrive early. Mine have all shipped a full week early. This isn't a bad thing if you know you have the funds to pay for what you want that month. But if you are tight on funds and select a specific date to coincide with a paycheck, that could present a problem and you'd have to send everything back.

Just don't let your package sit. Open it and try on everything ASAP and then send back what you don't want right away. I've never had a problem with getting my stuff back to them in time. I love Stitch Fix! It's kind of like a birthday every month, waiting to see what they've sent.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Apr 27, 2016

I love it.

By Kathy, Oklahoma City, OK, Verified Reviewer

I decided to try Stitch Fix to see if I could get a little boost in my wardrobe. I've received 3 fixes so far and have loved items in each box. The first fix I sent back 3/5 but only because the stylist sent me things so similar to things I already have in my closet. I knew she had paid attention because she did nail my taste and my style so perfectly!

I added more things to my Pinterest Board and I sent specific requests to my stylist to please move me out of my comfort zone, which is exactly what she did with my next two fixes. I've kept all 5 items in each of those boxes. My stylist continues to hit my style but she's adding colors and patterns I don't normally wear and I'm receiving a lot of compliments.

I want to add that, on my first fix, I misunderstood the amount of time I had to send things back. I thought I had 5 days, so I sent my 3 return items back on Day 5 and not Day 3. Stitch Fix had no issues with that, did NOT charge me or send me any type of nasty email, they simply did the return without any hassle at all. I have wholeheartedly recommended this site to friends and would continue to do so.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Nov 7, 2019

Terrible company with poor customer service.

By Nick F., Columbus, OH, Verified Reviewer

Horrible experience and a complete waste of my time. I dislike every aspect of this company. Very badly overpriced for what you get. Didn't feel like they even remotely tried to match the style I put on the order. Return policy is a pain. Customer service was not helpful at all. Do not use this company for any reason!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Dec 17, 2018

Hate shopping - loved Stitch Fix

By Brian D., California, Verified Reviewer

I'm on my second fix. The first one contained items that didn't fit perfectly. If you're going to try something new like Stitch Fix then my recommendation is to dive in - participate in the thumbs up or thumbs down style shuffle. Email your stylist - a lot! My experience was that they truly care and want to help you look great. YOU set the perimeters on style, cost, fit, and most importantly feedback - hated, liked, too expensive, low quality, etc.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Feb 17, 2019

Pants

By T W., Bozeman, MT, Verified Reviewer

Oh! So THAT's the kind of pants I should be wearing!

Stylist, Carly, found great fitting pants for me. Sounds simple, but, my apple shape is hard to fit.

Stitch Fix subscriber for a year - six fixes.

Ask for what you want. "Going to parents weekend at my kids' college. I need early fall outfits." In my fix came: two shirts, one sweater in the Univ's color, suede booties, and those great olive pants that are now my favorite. All of it was color-coordinated, washable. Packed it all straight into the suitcase. $210 total paid.

Stitch Fix is definitely worth it! Saves time and sends pieces that you can't get in Montana. Give 'em a try. Why not?

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 6, 2020

CC breach!

By Leigh A., Austin, TX, Verified Reviewer

My credit card was hacked because of them. Lots of unauthorized charges suddenly appeared. The clothes fell apart after a couple of wears despite following the wash instructions. Stylists never listen. Waste of money and time.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Oct 14, 2019

A winner!

By Cara K., Oceanside, CA, Verified Reviewer

I just opened my first Stitch Fix box and I could not be happier. I was just giving the service a try, for fun, hoping to like one or two items, but I love every one of the five pieces in the box. Everything is cute, fashionable, and fits my lifestyle and style. Except for the black pants (which I love) they were also rather unique. I noted that my choices should be as cheap as possible when choosing my price category. The shipment ended up costing me $183.00 plus tax. That reflects a 25% discount given for keeping all items and also the $20.00 credited styling fee. For what I received, I consider that a very good value. Looking forward to my next box!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted
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