Read 49 Stockpile Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 2.1
Rating Snapshot:
5 star: 10 4 star: 2 3 star: 2 2 star: 2 1 star:  33
Bottom Line: 22% would recommend it to a friend
Showing 12-22 of 49
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  • 22 out 26 people found this review helpful

    Customer service is terrible

    I originally got a $5 stock from my Samsung points is how I found out about Stockpile. I then purchased about $200 more in several stocks through the app. Since "0.99/trade was cheaper than the $3.99 a trade that I was spending on my Capital One investing account, I thought I'd transfer my portfolio over. That's when the nightmare began.

    Over the course of the next three weeks, I had to send countless emails back and forth to someone named Michael and get the transfer paperwork filled out. He kept telling me that this number was missing or this was incorrectly filled out, and after three weeks, I finally got someone at Stockpile that filled out the paperwork for me and said just sign here and send back.

    By this point, I was so frustrated by the whole thing and by the fact that you can't actually reach anyone by phone that I just said forget it, and I sold my $200 worth of stock and moved it to Robinhood.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 27 people found this review helpful

    Bad service, screwed up my money transfer charging me unnecessary charges

    I had sold $31.38 worth of stock because I needed the money. It has taken a week to email me that the bank rejected ACH to my bank because they couldn’t find the account. Then when I try to resolve the issue, they keep giving me the runaround. I called only once to talk to a human and they stopped responding to my emails to resolve account the issue. I told them I’m turning them into the Trade Commission for not responding to my concerns and I got one response since then. No phone number to call, it’s a recording. The worse day of my life. As soon as I resolve this I am deleting my account, never to deal with them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 24 people found this review helpful

    Need my money released!

    I thought Stockpile was great, until I need to sell some and have the money transferred. I needed the money before leaving on a trip and sold the shares in plenty of time. Well, I'm heading home tomorrow, and my funds are still in some limbo being held by Stockpile. When I contacted customer support, I was given links to articles. I can't find a phone number anywhere. And I have no idea if or when my money will ever be released to me.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 11 people found this review helpful

    Love it!

    • Texas,
    • Apr 21, 2018
    • Verified Reviewer

    Great concept. I love all the tips and free education they try to provide! I own stock, and that’s cool!

    Thanks Stockpile!

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 19 people found this review helpful

    Its so easy, LOVE this company and app!

    • Apr 18, 2018
    • Verified Reviewer

    I was scared to start investing and risking a lot of money. I was put at ease when I contacted Stockpile via email and got a response within minutes. I've never had to call them, I never had an issue linking my bank. I set up an account for my son, and he is so excited to own a piece of Disney and Google, he tells everyone. It's so cute.

    Maybe I am different than most people, and I read FAQ before jumping into anything. I don't just throw my money around and get mad because I don't understand the process. READ FAQ and other information before you do anything. Reviews aren't always true, and some people just blame other people for their mistakes.

    Bottom Line: Yes, I would recommend this to a friend

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  • 16 out 19 people found this review helpful

    Don't use this app

    • Boston, MA,
    • Mar 28, 2018
    • Verified Reviewer

    Like all the other reviews, this app, if you call the number, will give you an auto message that then hangs up on you. You email them, and you won't hear back from them. I try canceling an order but somehow got a gift card for the same stock I try to purchase. I don't know if you call this shady or whatnot, but it's pretty shady, so I am trying to find out with my bank whether or not I can get this transaction reverse because this isn't cool. Anyways, the bottom line is I would NOT RECOMMEND anyone who wants to try and get into stocks with this app.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Newbie

    First time investing in stocks. I have mutual funds, but no individual stock. I first saw Stockpile gift cards and considered giving them as Christmas gifts but read reviews and changed my mind. My first purchase instead was through Groupon. I purchased a $10 Groupon for $20.00 of stock. So far I'm happy with Stockpile because just by virtue of the deal I'm up. I bought $150.00 more (Amazon). I am admittedly nervous about reviews I'm reading about the inability to get in contact with them and getting your money out. Right now I'm going to give it a tentative thumbs up.

    Bottom Line: Yes, I would recommend this to a friend

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  • 13 out 16 people found this review helpful

    Love it!

    • San Diego, CA,
    • Mar 19, 2018
    • Verified Reviewer

    The app is really easy to use and navigate. I opened two custodian accounts for my kids and put in some dollars to see how it works. At first, I was very scared after reading all the prior reviews and the problems transferring money, but I did not have any issues adding my bank account or receiving the funds after my first sale. I'm very happy with it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 15 out 21 people found this review helpful

    Great concept, everything works fine!

    • Bakersfield, CA,
    • Mar 17, 2018
    • Verified Reviewer

    I don't understand how people have difficulty with Stockpile. As one reviewer put, it's not for trading. Just invest your money and let it grow. The benefits are 99 cents per trade and the fractional shares. I don't have a lot of money to invest, but when I get an extra $50, I buy a share on Stockpile. It's very easy. Transfers are free with bank accounts in 3 days and there's plenty of stock or ETF choices.

    Anybody who thinks someone needs to answer with a live person their every beck and call is not realistic. Stockpile's fees are low so people can invest, they don't collect a bunch of admin costs for some big customer service presence. People, realize what they offer and don't force them to be a full-service brokerage.

    Bottom Line: Yes, I would recommend this to a friend

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  • 8 out 14 people found this review helpful
    Updated review

    Rough start but everything worked out.

    Was a little rough getting started, but everything seems to be working out.

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • Mar 10, 2018

    Stockpile kept all of my money and locked me out of my account.

    I opened up an account in December 2017 after I downloaded the app on my iPhone. I thought this was a great way to invest money in fractional shares only $0.99 per trade. I bought Amazon, Google, and many other stocks that were over $1000.00 per share. After accumulating about $ 4300, I decided to sell my positions and requested a wire transfer to my bank account. I was advised this could take up to 6 days. After waiting 10 days I never received my money.

    I tried to call them and keep getting a message that all lines are extremely busy and I should email them at support. The recording then hangs up on you and you can't leave a message. They don't respond to my emails and shut down my account. I am unable to gain access to my money. I can't even print out my end of year tax documents or any of my trade confirmations. This has turned into a real legal mess! Please stay away from this company.

    (read moreread less...)

  • 32 out 35 people found this review helpful

    Things I wish I knew before becoming a Stockpile customer

    It took about three weeks total for Stockpile to transfer my money to Fidelity after I initiated the transfer. Getting the transfer through was a drawn-out nightmare.

    Things to know:

    1. When you call them, you will get a recording saying they have high call volumes and it will tell you to email them and then it will hang up on you.

    2. Most of my emails were not responded to UNLESS it was about purchasing stock.

    3. When trying to transfer my stock funds to Fidelity, the money did not move. It kept sitting in Stockpile but not earning anything, saying: "money unavailable."

    4. When I tried to get help with this non-moving transfer, they did not respond to my chat or emails until I resorted to putting things like "DISTRESSED." and "PLEASE HELP ME." in the headers.

    5. When I eventually got a manager, he told me because I had bought stock with a credit card it would delay the transfer because I would have to pass a review by the "fraud dept." He asked me to send copies of my credit cards, social security card, and driver's license. I did. The money still did not transfer. NOTE: They did not contact me to say: 'We see you want to transfer, so we need to collect data from you for a fraud investigation...' Instead, they just let my funds SIT, not earning and not transferring.

    6. I finally succeeded in getting the manager on the phone again and he said: "You never sent us the info (CCs, SS# DL)." I forwarded him the email I sent it in the week prior. He said, "That's strange, for some reason we missed this and we can't open it." So I uploaded it by a different method while he was on the phone with me. Fifteen minutes later, the manager emailed me saying, "Transfer approved" and he put in his note, "See, once we got the documents we moved on [my transfer] in 15 minutes. Your transfer will go through in 2-3 business days." I thought my nightmare was soon to be over, but NOPE. Four days later, the funds had not budged. I checked with Fidelity, and they saw no transfers pending.

    7. So I go through it AGAIN, begging with email and delayed chat for the manager to call me or email me about the matter. He does NOT. However, he DID change the initiation date of the fund's transfer to THAT day's date, erasing my ability to see the real day the transfer was initiated, not cool in my book, but oh well.

    8. The funds were then transferred to Fidelity the NEXT day, so that 2-3 business day thing seems like it's that long if they want it to be that long. Maybe he rushed it through because of the delays I had been through...only he knows.

    If it is Stockpile's policy to put people who pay with a credit card through the fraud department when they transfer/sell, then I wish they would say that on their website so customers can decide if they want to go through that "fraud department." I think that manager was my "fraud department" with a 15-minute turnaround.

    I personally was distressed about the inability to speak with someone about my money and at the slow and irregular pace at which this company executes transactions. This is why I wanted to move my money to Fidelity.

    To anyone stuck in a Stockpile nightmare, I have felt your pain. Just stay on it via email and delayed chat each and every day until you can get your money to wherever feels safe and reputable to you.

    In closing, do I think Stockpile is trying to steal people's money? No...but there were days I worried about that. Do I think Stockpile cares about giving you decent service when you are trying to leave Stockpile? No. I have never experienced anything like this from a business. The manager DID call me on two separate occasions. He was condescending at times. To be fair, I was terrified about getting my money, and he did not empathize too well with that.

    On the positive, I'm sure he is the one person who EVENTUALLY got my money to Fidelity. For that, I thank him.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 49

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