Read 49 Stockpile Customer Reviews and Complaints (Page 5)

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Average Customer Rating: 2.1
Rating Snapshot:
5 star: 10 4 star: 2 3 star: 2 2 star: 2 1 star:  33
Bottom Line: 22% would recommend it to a friend
Showing 45-49 of 49
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  • 20 out 24 people found this review helpful

    Trouble with the account and service

    • By TKG,
    • Illinois,
    • Jan 6, 2018
    • Verified Reviewer

    I bought a few partial stocks at the end of December 2017. For a while, the app dashboard showed only the initial purchase through Groupon. Nothing else appeared.

    Now, I cannot even log in to my account using the same credentials I used before. The account is shown as blocked without any alerts or explanation.

    I tried calling, but they keep you on hold for hours. Send an email - nothing, not even a standard acknowledgment that they received my email.

    It's starting to look like a ripoff. I am planning to submit consumer complaints first, and then sue the company, if I receive no resolution.

    Bottom Line: No, I would not recommend this to a friend

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  • 21 out 28 people found this review helpful

    Poor service

    • By Frank Floka,
    • Watford City, ND,
    • Dec 18, 2017
    • Verified Reviewer

    Stockpile was unable to activate my account, claiming additional regulatory information was necessary when it had been provided. Customer service did not attempt to rectify the situation in any way, with the exception of essentially throwing the purchased gift cards back at me and suggesting I return them to the gifter or pass them on. As a previous review mentioned, extremely callous and poor behavior for a professional company.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 26 people found this review helpful

    Love Stockpile

    Only $.99 per trade! It can be a little slow compared to expensive stock sites, but for a free one, this takes the cake. By far the best app I know of. The app even lists smaller businesses owned by companies in a way that makes it easier to know what you own.

    Bottom Line: Yes, I would recommend this to a friend

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  • 35 out 40 people found this review helpful
    Updated review

    Stockpile user

    I've been with Stockpile from the start. I had my reservations at first, but in almost two years I haven't had a single issue. I did call them once about a login problem that turned out to be my fault. I was very impressed with the quick attention, and the people I dealt with were class acts.

    The only thing I hope to see improved is the selection that's limited but still a large variety. One must keep in mind that the trades only go off once a day, so it's not for traders that need in or out fast. They have improved the info section. For a long term or dividend hunter, it's very reasonable at $0.99 per trade with a bank transfer. I don't represent them in any fashion, but I am very happy with the service.

    Bottom Line: Yes, I would recommend this to a friend

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    • Previous review
    • Jul 24, 2017

    Stockpile user

    I've been with Stockpile from the start. I had my reservations at first, but in almost two years I haven't had a single issue. I did call them once about a login problem that turned out to be my fault. I was very impressed with the quick attention, and the people I dealt with were class acts. The only thing I hope to see improved is the selection that's limited but still a large variety. Use the search. One must keep in mind that the trades only go off once a day, so it's not for traders that need in or out fast. They have improved the info section. For a long term or dividend hunter, it's very reasonable at $0.99 per trade with a bank transfer. I don't represent them in any fashion, but I am very happy with the service.

    (read moreread less...)

  • 29 out 71 people found this review helpful

    Worst experience

    • By Kayla Taylor,
    • California,
    • Aug 16, 2017
    • Verified Reviewer

    About a month ago I accidentally purchased a gift card with Stockpile thinking it was an e-gift purchase through my Verizon. It was for $75, but with the fee, it came up to about $82.00.

    I tried reaching out several times to see if there was a way they could refund the fee. I talked to Micheal after speaking with different reps, who assured me he would be sending me a refund, after I had to pretty much argue and was told I made the mistake and needed to take responsibility for the mistake made. I'm not arguing that. Just the way it came out by him caught me by surprise, being that this is suppose to be a professional business. I work in customer service for Verizon and I would never in a million years make a customer feel that way. Even if it is an error on their end. Everyone makes mistakes. We're human.

    It's now almost a month into this nightmare, and I have not once received any type of follow up, I was able to see that the account is still active, which means nothing has been resolved. I'm at the point where I don't even want the money back but also would never recommend this company to anyone! Customer service is horrible, which is a big part of having a business. If I went to a restaurant and food was horrible but customer service was great, I can overlook that and still come back just because I felt valued. This company is unprofessional, and it's a company that I just don't feel is legit.

    Bottom Line: No, I would not recommend this to a friend

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Showing 45-49 of 49

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