First of all, there are so many businesses claiming to be tax help professionals it is difficult to know who is scammers and who is not. This is unfortunate because many that are already in bad situations are becoming victims of their operation. If they are not scammers, they definitely behave like fakes. I was contacted by a lady named Joan Jacobs who I could not verify on any search engine, it's like where in the heck did she find that name. In the email she left no letterhead explaining her role at the company nor did she leave an office number where she could be reached about the case. Who does that? Every other professionally constructed communication I've ever had had this important information in the email. The only people that leave phony looking titles and or no contact information are scammers or people that do not want to be contacted for obvious reasons.
After speaking with Optima reps that a least call you back from verifiable numbers and Optima is a vetted company I decided to cancel well within my window before they have done any so-called work. They kept putting me on hold, transferring me to people that kept transferring me to other people that kept putting me on hold, and then eventually getting hung up on. The VA doesn't even do that. They will call you back if you are not successfully placed with an operator. Stay far away from this, I am pretty sure it's a scam company.
Bottom Line: No, I would not recommend this to a friend