About SuperBoost Wifi

By HighYa Research Team
Published on: Jan 2, 2019

SuperBoost Wifi is a device that connects to your existing Wi-Fi signal and boosts that signal so that rooms with bad connections can get a reliable signal from your router.

The device is a simple one in that you plug it into the wall of an area or room where you’d like a stronger signal. It has a clean, straightforward design that includes a variety of plugs that fit power outlets in Europe and the United States.

Wi-Fi boosters have been around for a long time now, so there is plenty of competition out there for the SuperBoost. In this review, we’ll talk about how the device’s features and price compare to other more well-known brands, as well as cover how it works and what the item’s return policy is.

How the SuperBoost Wi-Fi Booster Works

There is very little information about the SuperBoost Wifi on the product’s website. We called the company’s customer service line multiple times to get some details on the device’s specs but could not reach a representative.

When you take the booster out of the box, you’ll need to connect it to your existing router network, which only takes a few minutes. Once the device is connected, it will send the signal out in such a way that rooms with poor signals should see a boost in that signal.

Now, to actually connect to the boosted signal you’ll have to connect to the booster itself instead of your router. So, open your Wi-Fi settings and you should see the new booster there. Connect to it and you should see a significant jump in speed.

One easy way to check how much the booster helped is to do a speed test before you set up the booster and a speed test after. The quickest speed test is available through Google; just search “Google speed test” and you’ll get your results in seconds.

As we mentioned earlier, the SuperBoost Wi-Fi Booster includes four different power adapters to handle 120V plugs in the U.S., 240V plugs in Europe, and 230V plugs in Australia/New Zealand/China/Argentina.

It’s important to point out that the website makes no claims about how effective your SuperBoost will be. How effective a booster is depends on where you place it, what the signal is like coming into the booster and how many obstacles stand between the room you’re in and the booster.

Pro tip: The SuperBoost doesn’t make your router’s internet connection faster, it just extends the range of the signal.

How a Wi-Fi Booster Actually Boosts a Signal

Linksys, a popular name in routers, modems, and signal extenders, provides an excellent example of how a signal booster works.

Basically, you’ve got your router – it shoots your internet connection as far as it can shoot it – and you’ve got the rooms in your house. Some of those rooms are going to be too far away to get a good signal and are known as “dead spots.”

This happens to me when I go outside and work on our back patio – the signal is spotty, at best, and qualifies as a dead spot.

“Think of it in terms of baseball, where your router is an outfielder whose job it is to get the ball to the catcher” Linksys explains. “A Wi-Fi extender is the shortstop that stands between the two, waiting to catch the ball and throw it into home plate.”

While an extender can work wonders for your internet signal strength, it’s not always necessary to buy an extender, Linksys says.

“Sometimes your Wi-Fi router placement is the culprit for your dead spot woes,” they say. “Before purchasing a Wi-Fi extender, try placing your wireless router in the most centralized location of your living space.”

The article from Linksys goes on to say that you’ll want to get a range extender that matches the technology of your router.

Because the SuperBoost website doesn’t offer any information about the device’s technical specifications, it’s very tough to say whether or not its technology is equal to your router or less advanced.

The SuperBoost Wifi’s Price and Return Policy

At the time of publishing, the SuperBoost Wi-Fi Booster cost $52.95 with shipping rates that vary depending on where you live. The company behind SuperBoost is based in London, so there’s a good chance your shipping will be a bit higher than it would be if the company was based in the U.S.

According to the company's fine print, you can’t make any returns and you only have 30 days from the day you receive your booster to exchange it.

“Our Exchange Only Policy lasts 30 days and it takes effect from the time you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately, we can’t offer you an exchange or price equivalent in store credit,” the fine print says.

Email support@superboostwifi.com to start the exchange process.

Keep in mind that, when you send in your booster for an exchange, it needs to be in perfect condition and returned in the original packaging.

The company will then confirm with you through email that you’ll get your exchange, either by them sending you a new unit or giving you store credit you can redeem for a free booster.

How SuperBoost Wifi Compares to Other Boosters

We compared SuperBoost Wifi to name-brand extenders on Amazon that get high ratings from customers.

The TP-Link AC1750 was the highest-rated range extender among brand-name products. At $69.99, it garnered more than 2,700 reviews for an average rating of 3.6 stars. We looked at other TP-Link extenders and found that the ratings went up as the price point went lower.

  • TP-Link AC750: $28.44, 3.8 stars
  • TP-Link AC1200: $30.99, 3.6 stars

As we did our research, we found an extender that looks exactly like the SuperBoost. It was called the Aigital Wi-Fi Range Extender. It cost $21.99 and had an average rating of 3.7 stars, with common phrases from those reviews including: “works great,” “signal was weak,” and “easy to install.”

Some customers said the range extender worked well and was easy to install, while others said the setup process was a little confusing. In general, the reviews of the extender were positive.

While we can’t confirm that this is the same extender, it is not uncommon for a manufacturer to build a product like this and have multiple companies purchase, print their company name on it and sell it.

The Bottom Line

What’s tricky about getting a good sense of how SuperBoost works is that the product’s website reveals very little information about its specs. One of the more important metrics you should know about your range extender is the internet speed it can handle.

For example, if your extender is rated at 75mbps and you’ve got 300mbps internet speeds, your extender is going to limit the speed. Because we weren’t able to reach SuperBoost customer service, we couldn’t confirm which speed the extender can support.

However, based on our research of a signal booster we found on Amazon that looks the exact same device, there’s a good chance your SuperBoost will handle internet speeds of up to 300mbps.

As we mentioned earlier, the best way to test his is to do a Google speed test when you’re connected to your router, then another speed test when you’re connected to the SuperBoost.

As far as downsides go, we’d say the main drawback to the SuperBoost is its price. You can find cheaper signal extenders that support the same internet speeds. In fact, reputable brand name TP-Link offers a booster for $28.999 that gets decent reviews from Amazon reviewers.

Customer Reviews

Start your review of SuperBoost Wifi:
  • 123 Customer Reviews
  • 1% Recommend This Company
1.0 out of 5
5 star: 0% 4 star: 0% 3 star: 0% 2 star: 3% 1 star: 96%

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  • Product never arrived

    • By Phil B.,
    • Orlando, FL,
    • Jun 28, 2020
    • Verified Reviewer
    Overall Experience:

    I ordered two SuperBoost WiFi extenders more than three weeks ago and have received nothing despite telephoning and emailing customer support.

    They took $89.90 out of my account promptly though.

    Bottom Line: No, I would not recommend this to a friend

  • Super Boost Wifi

    • By Gary A.,
    • Palatine Bridge, NY,
    • Jun 25, 2020
    • Verified Reviewer
    Overall Experience:

    I ordered this and nowhere did it say that the delivery would be 30 days and on top of that I paid almost $9 shipping. I recommend to stay away from this company, they do not take your call and make you wait, and then all of sudden they want you to do feedback on my call, which did not happen because they never took my call. Stay away.

    Pros and Cons:

    • No “pros” were specified in this review
    • 30 days for delivery
    • Did not take my call when I called to see what's going on with my order

    Bottom Line: No, I would not recommend this to a friend

  • Scam big time and PayPal did nothing about it!

    • By Sonia N.,
    • Queensland, Australia,
    • Jun 25, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    I ordered two WiFi blasts on the 10th of April 2020. It is nearly 2.5 months later, on the 23rd of June 2020 and there is NO sign of the shipment. I had at least 6 messages back and forward from the seller selling that they will track the shipment or reship the items, they did NOTHING! I reported the issue to PayPal, I tried to call PayPal too. They had me waiting on the line for 20 minutes only to hang up on me saying that they could not take calls because of COVID-19, what a poultry excuse. PayPal is playing games not to take responsibility at this time also. After having submitted an escalation of my case to PayPal, in return, I had an email saying that my case was closed as I did not escalate the case. They are all in cahoots, taking money, and dissapearing afterward.

    Pros and Cons:

    • No “pros” were specified in this review
    • They do not comply with their commercial obligations
    • They do not resend the product
    • They do not refund the money

    Bottom Line: No, I would not recommend this to a friend

  • No product sent

    • By Russell B.,
    • Bournemouth, England,
    • Jun 24, 2020
    • Verified Reviewer
    Overall Experience:

    Just like all the other reviews I paid good money for no item. This company is a con, do not purchase anything from this company. If you have, contact your bank to try and get your money back as I have.

    Bottom Line: No, I would not recommend this to a friend

  • Product not received

    • By Barbara P.,
    • Leoma, TN,
    • Jun 5, 2020
    • Verified Reviewer
    Overall Experience:

    Ordered SuperBoost on May 13, 2020 and was charged on May 15, 2020. Was also charged an international tax. Have not received the product yet. Tried telephoning and could not speak to any representatives. Per statement due to the virus they are changing shipping. Confusing and frustrating.

    Pros and Cons:

    • No “pros” were specified in this review
    • No way to contact a representative.

    Bottom Line: No, I would not recommend this to a friend

  • Horrible company - horrible service

    • By John C.,
    • Tampa, FL,
    • Jun 3, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Disgusting. I ordered 2 units on 4/14/20. After 3 weeks I emailed - no response. For 3 days I have been emailing and calling. No response to emails. When called, I was dropped to their customer service survey 4 times after waiting as long as 10 minutes. Finally, on the fifth call I spoke with someone and was told 2-6 more weeks and my units would be shipped. I cancelled and only hope I get my money back. BUY AT YOUR OWN RISK. You may or may not ever get a thing from this company.

    Pros and Cons:

    • No “pros” were specified in this review
    • Slow service
    • No response to emails
    • Inadequate customer service personnel

    Bottom Line: No, I would not recommend this to a friend

  • Not secure

    • Length of Use: Less than 3 months
    Overall Experience:

    I received the SuperBoost yesterday, but my laptop won't let me connect because the SuperBoost is not secure. So I can't use it.

    Bottom Line: No, I would not recommend this to a friend

  • No product

    • By Dewald N.,
    • George, Western Cape, South Africa,
    • May 29, 2020
    • Verified Reviewer
    Overall Experience:

    I got no product since the 16th of April 2020 when I placed my order. Directly after they took my money I received a confirmation email with order number 92521871 with the same warranty as the order number. It's 6 weeks and NO PRODUCT! After numerous emails with no response, this must be a scam and people like this should be prosecuted.

    Pros and Cons:

    • No “pros” were specified in this review
    • Communication

    Bottom Line: No, I would not recommend this to a friend

  • Stay away!

    • By Marilyn A.,
    • Cincinnati, OH,
    • May 29, 2020
    • Verified Reviewer
    Overall Experience:

    That little story about Rick and Barry was cute but when you actually order from SuperBoost, all you may get is the bold runaround. They responded to my initial inquiry about my order. The typical "processing time, please be patient" later there was just continual non-response to calls or email.

    Later, after my last frustrated email that I felt like I was being scammed, and that I was going to contact my state's Attorney General, the next call...low and behold, the call was answered, I was told my order somehow had been put on hold. The associate wanted to check with someone to find out why but by now I simply wanted my money refunded which was processed while I waited on the line. Take my advice and stay away from SuperBoost.

    Pros and Cons:

    • No “pros” were specified in this review
    • All you may get is the bold runaround
    • Non responsive

    Bottom Line: No, I would not recommend this to a friend

  • Never received the product

    Overall Experience:

    It seems to be a fraud operation. They do not answer my call to inquire about my order. I tried many times to call and no response. Overall experience is deplorable. I have not dealt with such a company. I do not know what to do. They never sent a tracking slip of shipment. Overall experience sucks.

    Pros and Cons:

    • No “pros” were specified in this review
    • Fraud
    • They do not deliver product as in the invoice

    Bottom Line: No, I would not recommend this to a friend

  • Never received product

    • By James S.,
    • Vero Beach, FL,
    • May 26, 2020
    • Verified Reviewer
    Overall Experience:

    Paid with PayPal on 4/26/20. Never received the product. Filed a complaint with PayPal. Never received any direct communication from Think Tank! Have checked all email accounts and have tried to contact them directly.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 123

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