About SuperBoost Wifi
SuperBoost Wifi is a device that connects to your existing Wi-Fi signal and boosts that signal so that rooms with bad connections can get a reliable signal from your router.
The device is a simple one in that you plug it into the wall of an area or room where you’d like a stronger signal. It has a clean, straightforward design that includes a variety of plugs that fit power outlets in Europe and the United States.
Wi-Fi boosters have been around for a long time now, so there is plenty of competition out there for the SuperBoost. In this review, we’ll talk about how the device’s features and price compare to other more well-known brands, as well as cover how it works and what the item’s return policy is.
How the SuperBoost Wi-Fi Booster Works
There is very little information about the SuperBoost Wifi on the product’s website. We called the company’s customer service line multiple times to get some details on the device’s specs but could not reach a representative.
When you take the booster out of the box, you’ll need to connect it to your existing router network, which only takes a few minutes. Once the device is connected, it will send the signal out in such a way that rooms with poor signals should see a boost in that signal.
Now, to actually connect to the boosted signal you’ll have to connect to the booster itself instead of your router. So, open your Wi-Fi settings and you should see the new booster there. Connect to it and you should see a significant jump in speed.
One easy way to check how much the booster helped is to do a speed test before you set up the booster and a speed test after. The quickest speed test is available through Google; just search “Google speed test” and you’ll get your results in seconds.
As we mentioned earlier, the SuperBoost Wi-Fi Booster includes four different power adapters to handle 120V plugs in the U.S., 240V plugs in Europe, and 230V plugs in Australia/New Zealand/China/Argentina.
It’s important to point out that the website makes no claims about how effective your SuperBoost will be. How effective a booster is depends on where you place it, what the signal is like coming into the booster and how many obstacles stand between the room you’re in and the booster.
Pro tip: The SuperBoost doesn’t make your router’s internet connection faster, it just extends the range of the signal.
How a Wi-Fi Booster Actually Boosts a Signal
Linksys, a popular name in routers, modems and signal extenders, provides an excellent example of how a signal booster works.
Basically, you’ve got your router – it shoots your internet connection as far as it can shoot it – and you’ve got the rooms in your house. Some of those rooms are going to be too far away to get a good signal and are known as “dead spots.”
This happens to me when I go outside and work on our back patio – the signal is spotty, at best, and qualifies as a dead spot.
“Think of it in terms of baseball, where your router is an outfielder whose job it is to get the ball to the catcher” Linksys explains. “A Wi-Fi extender is the shortstop that stands between the two, waiting to catch the ball and throw it in to home plate.”
While an extender can work wonders for your internet signal strength, it’s not always necessary to buy an extender, Linksys says.
“Sometimes your Wi-Fi router placement is the culprit for your dead spot woes,” they say. “Before purchasing a Wi-Fi extender, try placing your wireless router in the most centralized location of your living space.”
The article from Linksys goes on to say that you’ll want to get a range extender that matches the technology of your router.
Because the SuperBoost website doesn’t offer any information about the device’s technical specifications, it’s very tough to say whether or not its technology is equal to your router or less advanced.
The SuperBoost Wifi’s Price and Return Policy
At the time of publishing, the SuperBoost Wi-Fi Booster cost $52.95 with shipping rates that vary depending on where you live. The company behind SuperBoost is based in London, so there’s a good chance your shipping will be a bit higher than it would be if the company was based in the U.S.
We dug through the fine print to find the company’s return policy. Basically, you can’t make any returns and you only have 30 days from the day you receive your booster to exchange it.
“Our Exchange Only Policy lasts 30 days and it takes effect from the time you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you an exchange or price equivalent in store credit,” the fine print says.
Email email@example.com to start the exchange process.
Keep in mind that, when you send in your booster for an exchange, it needs to be in perfect condition and returned in the original packaging.
The company will then confirm with you through email that you’ll get your exchange, either by them sending you a new unit or giving you store credit you can redeem for a free booster.
How SuperBoost Wifi Compares to Other Boosters
At the time of publishing, there weren’t any user reviews we could reference to get a read on what the SuperBoost user experience is like.
So, we decided to do a quick rundown of name-brand extenders on Amazon that get high ratings from customers.
The TP-Link AC1750 was the highest-rated range extender among brand-name products. At $69.99, it garnered more than 2,700 reviews for an average rating of 3.6 stars. We looked at other TP-Link extenders and found that the ratings went up as the price point went lower.
- TP-Link AC750: $28.44, 3.8 stars
- TP-Link AC1200: $30.99, 3.6 stars
As we did our research, we found an extender that looks exactly like the SuperBoost. It was called the Aigital Wi-Fi Range Extender. It cost $21.99 and had an average rating of 3.7 stars, with common phrases from those reviews including: “works great,” “signal was weak,” and “easy to install.”
Some customers said the range extender worked well and was easy to install, while others said the setup process was a little confusing. In general, the reviews of the extender were positive.
While we can’t confirm that this is the same extender, it is not uncommon for a manufacturer to build a product like this and have multiple companies purchase, print their company name on it and sell it.
Our Research-Based Conclusions About SuperBoost Wifi
What’s tricky about getting a good sense of how SuperBoost works is that the product’s website reveals very little information about its specs. One of the more important metrics you should know about your range extender is the internet speed it can handle.
For example, if your extender is rated at 75mbps and you’ve got 300mbps internet speeds, your extender is going to limit the speed. Because we weren’t able to reach SuperBoost customer service, we couldn’t confirm which speed the extender can support.
However, based on our research of a signal booster we found on Amazon that looks the exact same device, there’s a good chance your SuperBoost will handle internet speeds of up to 300mbps.
As we mentioned earlier, the best way to test his is to do a Google speed test when you’re connected to your router, then another speed test when you’re connected to the SuperBoost.
As far as downsides go, we’d say the main drawback to the SuperBoost is its price. You can find cheaper signal extenders that support the same internet speeds. In fact, reputable brand name TP-Link offers a booster for $28.999 that gets decent reviews from Amazon reviewers.
4 out 5 people found this review helpful
No customer service
I've been trying to return the unit for a refund. These people do not answer phone calls; I've been put on terminal hold. They do not reply to emails. I can only assume that SuperBoost does not have Customer Service.
Bottom Line: No, I would not recommend this to a friend
7 out 8 people found this review helpful
Took my money and no SuperBoost
I would not recommend ordering from this company. I ordered a SuperBoost for my mom for Christmas on December 4th. She is in an assisted living and the reception is not good. I have not received the SuperBoost. And it's now January 3rd. I repeatedly asked for a tracking number from customer service via email, and finally, they gave me one. It doesn't exist! I call the number for customer service and they have a recording saying all reps were busy and stayed on for 30 minutes. I did this several times. Please help!
Bottom Line: No, I would not recommend this to a friend