On June 9, 2020 - ordered 3 devices. Confirmation said to allow 30 days from date of order to receive.
On July 5 - I emailed customer service to say I had not received a shipping notification yet even though I should be receiving within the next five days.
On July 8 - I received a response that said delivery sometimes takes 30 days. I responded saying they didn’t answer my question. Will I receive it in 2 days without a shipment notification?
On July 12 - Response received saying my order is on "shipping status". Waiting for tracking details to get generated. Once that happens, I’ll be notified.
On July 18 - I emailed, saying I was told 6 days ago you were awaiting a tracking number, but still no shipping notification. Asked to tell me when it will ship, so I can decide if I should cancel or not.
On July 21 - Was told pandemic has caused delays. Offered a 20% discount. I agreed to the discount but asked for a delivery estimate. My credit card was credited the next day, but no delivery estimate given.
On August 28 - I told them to cancel my order, that I’m not waiting any longer. I received an immediate response saying "warehouse has responded with packing shipping reference #___". Tracking number to follow. My request to cancel was ignored.
On August 29 - I insisted that I wanted to cancel and had already purchased another product, which had arrived in 4 days from the date of my order. I told them to refund me immediately. No response.
On August 31 - I told them I had not received my refund. Immediate response said sorry you want to cancel, but "your order has already been packed and is on its way to you."
On September 1 - I responded that I had canceled on August 28th and hadn’t been told that it had already shipped. Still no shipment notification. Demanded immediate refund. Was told that it was already "processed for shipping" on the 28th, hence the warehouse number.
On September 5 - I emailed that the order I canceled was allegedly shipped 8 DAYS ago and I have still received no shipping notification! Obviously, it has not shipped; refund me immediately. No response.
September 8 - I asked if my order shipped 11 days ago, where is my shipment notification? Give it to me now or give me a refund. Immediate response on September 8th saying I would receive tracking information in 1-2 weeks, despite the fact that they claimed it shipped on August 28th! Contacted AMEX and disputed the charge.
Needless to say, it’s September 22nd and I have yet to receive this product that they claim was sent to me on August 28th.
Bottom Line: No, I would not recommend this to a friend