Read 102 SuperBoost Wifi Customer Reviews and Complaints (Page 10)

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Average Customer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 3 1 star:  99
Bottom Line: 1% would recommend it to a friend
Showing 100-102 of 102
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  • Awful

    • By Ida A.,
    • Elkton, MD,
    • Feb 17, 2019
    • Verified Reviewer

    Does not work. On hold with customer service for over an hour and no response. The website does not open. Quite bluntly this is a piece of crap! I gave one star only because I had to. I would prefer to give zero or even negative stars.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 7, 2019

      Company Response from Strong Current Enterprises

      Hi Ida. We're sorry to hear about this feedback. We'd like to offer further assistance so you can maximize the functionality of the wifi booster.

      Read the following instructions carefully before use.

      IMPORTANT SAFETY INFORMATION

      CAUTION: UNIT MAY FEEL WARM WHEN IN USE DUE TO ELECTRICAL CURRENT FLOW.

      WARNING: DO NOT USE IF UNIT IS WET, DAMP, OR HAS BEEN SUBMERGED IN WATER. MOISTURE MAY ALTER UNIT AND RESULT IN DEFECTIVENESS.

      1. Only use the device for intended purposes.

      2. To reset your Wi-Fi Booster, hold Reset Button for 10 seconds.

      3. For wireless setup, please ensure you have the following:

      Wi-Fi AP/Router Internet Access (Wireless Repeater Mode)

      Broadband Router Internet access (Wireless AP Mode): Connect Wi-Fi Booster to your Router/Switch with Ethernet Cable

      Configuring Your Wi-Fi Booster Wirelessly Plug your Wi-Fi Booster into an outlet.

      Click on the network icon. This can be found on the bottom right of your desktop.

      Click on ‘Connect’ Open browser and enter: http://192.168.10.1

      When the login screen appears, enter ‘admin’ as for your Username and ‘admin’ as your Password.

      When the new web page appears, click on ‘Repeater’ in the top right corner.

      To continue, select Wireless SSID.

      Insert the network key. Click ‘Apply’.

      *Note: Your default wireless SSID and Security key are the same as your AP/Router.

      Configuring Your Wi-Fi Booster with Wireless AP Mode Plug your Wi-Fi Booster into an outlet.

      Open a browser and enter: http://192.168.10.1

      When the login screen appears, enter ‘admin’ for your Username and ‘admin’ for your Password.

      When a new web page appears, click on ‘AP’ in the top right corner.

      When ‘Wireless AP Mode’ screen appears, use the following information to fill in the empty fields:

      SSID: Your ‘SSID’ or wireless network.

      Channel: Auto (recommended).

      Security Type: Set up wireless security and encryption. Supports 64/128-bit WEP, WPA, WPA2, WPA/WPA2.

      Security Key: The ‘Password’ used for your wireless network.

      Click ‘Apply’.

      Wait for your Wi-Fi Booster to restart.

      Configuring Your Wi-Fi Booster with the Ethernet Cable

      Plug your Wi-Fi Booster into an outlet.

      Use an ethernet cable to connect the Wi-Fi Booster to your computer or laptop.

      Open a browser and enter: http://192.168.10.1

      When the login screen appears, enter ‘admin’ for your Username and ‘admin’ for your Password.

      When the new web page appears, click on ‘Repeater’ in the top right corner.

      To continue, select Wireless SSID.

      Insert the network key.

      Click ‘Apply’.

      Please let us know if you have any further questions.


  • No customer service

    • By Lawrence L.,
    • California,
    • Jan 12, 2019
    • Verified Reviewer

    I've been trying to return the unit for a refund. These people do not answer phone calls; I've been put on terminal hold. They do not reply to emails. I can only assume that SuperBoost does not have Customer Service.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 7, 2019

      Company Response from Strong Current Enterprises

      Hi Lawrence. We are sorry to hear about this feedback. We'd also like to take this chance to apologize if we were not able to respond sooner to your attempts to contact us. To make sure that all your concerns are covered and straightened out, we have sent you an email to the address you have used when you ordered. We sincerely thank you for your patience.


  • Took my money and no SuperBoost

    • By Mary E.,
    • Colorado,
    • Jan 9, 2019
    • Verified Reviewer

    I would not recommend ordering from this company. I ordered a SuperBoost for my mom for Christmas on December 4th. She is in an assisted living and the reception is not good. I have not received the SuperBoost. And it's now January 3rd. I repeatedly asked for a tracking number from customer service via email, and finally, they gave me one. It doesn't exist! I call the number for customer service and they have a recording saying all reps were busy and stayed on for 30 minutes. I did this several times. Please help!

    Bottom Line: No, I would not recommend this to a friend

    • Apr 7, 2019

      Company Response from Strong Current Enterprises

      Hello Mary. We are sorry to hear about this feedback. We know that by now you have already received your order. We'd like to take this chance to apologize for the long delay. We hope that your mother liked the product. Thank you so much for ordering with us!


Showing 100-102 of 102

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