About Tax Defense Network
In business since 1997, Tax Defense Network claims to “defend your future” by helping to clear your IRS tax liens, bank levies, and wage garnishments, and can even assist with payroll tax issues, unfiled taxes, and penalties and interest assessed by the IRS.
According to the company, Tax Defense Network assigns each client their very own special “tax force team” and unlike much of the competition, also employs an in-house tax attorney.
As such, Tax Defense Network claims to serve more than 4,000 nationwide taxpayers per month and to have resolved over $125 million in client debts. Because of this, they’ve received a variety of awards, including a 2014 honoree for the Better Business Bureau’s Torch Award for Ethics, as well as #1 Choice for Tax Relief by BestDebtCompanies.com.
If you’re being hounded by the IRS to pay back taxes, it can be an immensely stressful situation. After all, it’s a very real possibility that you could lose your income, your business, and even your home. But can Tax Defense Network provide some relief? Consider the following:
Tax Defense Network’s IRS Solutions
Overall, Tax Defense Network offers 6 primary tax relief solutions:
Installment Agreement – Allows you to make regular payments to the IRS until your debt is paid in full, which is often based on “the taxpayer’s income, allowable monthly expenses, and the time remaining in their Statute of Limitations.” According to Tax Defense Network though, any installments will come with penalties and interest.
Offer in Compromise – If the IRS may not be able to recoup the full debt based on the Statute of Limitations, whether or not an individual owes the debt, or because “unfair or inequitable” financial hardship, they may agree to settle the debt for less than the amount owed.
Penalty Abatement – Similar to an Offer in Compromise. Although with a Penalty Abatement, the IRS only waives some or all of the penalties associated with the debt. In order to qualify, you’ll need to show reasonable cause, such as death of a family member, serious health problem, lost or destroyed records, and more.
Innocent Spouse Relief – If a spouse did not know “there was an understatement of taxes,” if all of the liability can be assigned to the spouse, and “It would be unjust to hold the innocent spouse responsible for the actions of the liable spouse,” you may qualify for Innocent Spouse Relief.
Currently Not Collectible – If you’re experiencing economic hardship and cannot pay your outstanding tax debt, you may qualify for a temporary halt in collections. However, once the IRS sees that your economic situation has improved (e.g. returning to work, recovering from an illness, etc.), then they will likely resume their collection attempts.
What is Tax Defense Network’s FIRE & ICE Philosophy?
According to Tax Defense Network, they utilize a FIRE & ICE philosophy for each one of their clients. This means that you’ll be Fully Informed with Realistic Expectations, without any exaggerated claims.
In addition, the company claims to be focused on providing an Ideal Client Experience, which involves no retainer fees, an excellent refund policy (more about this in the Pricing section), and a no-pressure agreement.
Tax Relief Network’s Gold Star Client Care
In addition to their FIRE & ICE philosophy, Tax Defense Network also claims to employ a Gold Star Client Care department that ensures their clients “are always receiving superior service,” and to “help address any concerns our clients may have when going through the sometimes difficult tax resolution process. These concerns are studied and analyzed, and the solutions formulated are passed on to all client-facing departments to prevent the same problems and concerns for future clients.”
Other Tax Relief Options
Finally, keep in mind that when it comes to IRS tax relief companies, you have a wide variety from which to choose, including 911 Tax Relief. To see for yourself, simply type “tax relief” into your favorite search engine.
You can also read through ConsumerAffairs’s Tax Relief Services Comparison for a quick and easy guide that can point you in the right direction.
Can You Believe All the Customer Reviews for Tax Defense Network?
At the time of our research, there were 42 customer complaints for Tax Defense Network on PissedConsumer, most of which appeared to reference a lot of money paid for very few services, as well as a high employee turnover rate (case would be constantly transferred to different people within the company). However, Tax Defense Network claims that many of these negative reviews are fake.
There were also 53 customer reviews on TrustPilot, with an average rating of 9.4 stars. There, common compliments revolved around success dealing with the IRS, courteous and helpful staff, and speedy results.
Tax Defense Network LLC is based out of Jacksonville, FL and held an A+ rating with the Better Business Bureau, with 45 closed complaints as of 5/29/15. Overwhelmingly, the most common complaint was failure to resolve tax issues.
There were also 854 customer reviews for Tax Defense Network on the BBB website, 845 of which were positive. Of the negative reviews, the most common cited low value for the money and failure to resolve tax issues.
Tax Defense Network Pricing & Refund Policy
The fees Tax Defense Network will charge for their services depends on a variety of factors, especially your overall tax burden. With this said, most of the online customer reviews that referenced pricing claimed that Tax Defense Network typically charged between $1,000 and $4,000 for their services.
Despite claiming to provide “an excellent refund policy” on their FIRE & ICE Philosophy page, there wasn’t any additional information available on the Tax Defense Network website. In order to clarify, we contacted a service representative through live chat, who wasn’t able to provide any additional details.
With this said, in order to ask questions of find out how much your tax relief will cost, you can contact Tax Defense Network at (855) 204-8609.
Can Tax Defense Network Solve Your IRS Problems?
Chopping to the point: Ultimately, the potential solutions offered by Tax Defense Network and the overall outcome is highly dependent on your specific circumstances. As such, while one person may have great success, another may not.
With this said, Tax Defense Network appears to have a primarily positive online customer reputation, and their website provides a good deal of usable information you can utilize to make your decision.
However, with some many IRS tax relief companies out there, you’ll definitely want to do your research before deciding on Tax Defense Network.
They take your money and do nothing. They filed my taxes late without my permission. They said they spoke to the IRS and agreed to a payment plan, but I just received a notice from the IRS saying they are not accepting my agreement. My taxes were done wrong three times. They took 11 months to contact the IRS. Also, my rep left, and I was told after she was gone for two months.
Bottom Line: No, I would not recommend this to a friend