TBdress

TBdress

Overall Rating

1.7

222 Customer Reviews

Summary

TBDress promises to provide you with classy clothing at affordable prices that are perfect for everything from your next workout to formal events.

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Customer Reviews

1.7 Stars out of 222 Reviews
5 Star:13% 4 Star:2% 3 Star:1% 2 Star:2% 1 Star:80%
17% Recommend This Company
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Posted on Nov 25, 2016

Beware

By David Burnett, London, England, Verified Reviewer

We bought 2 dresses for our bridesmaids. 1 was OK, the other was badly made and uneven. We complained to TB Dresses.

They offered a 50% refund, even though the website said 100%. Plus they NEVER gave a return address so you can't send anything back.

They said the dress was made especially for us. This is nonsense as these are off-the-peg items. We were never asked for measurements, just a size 10, 12 etc.

We ordered another dress before we tried to send the original back. Now we find that the import duty now needs to be paid for. The original didn't need anything to pay. Funny.

Beware. DO NOT buy anything from this company.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Jan 28, 2017

Fake tracking number

By R, Illinois, Verified Reviewer

I placed an order two months ago and never received the item. The tracking number (which was never sent to me but only to PayPal after I opened a dispute) still shows the same status for 40 days, that it is still in China.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Apr 2, 2017

This app is no good!

By Ingrid, Florida, Verified Reviewer

I tried to make a return after receiving very bad quality items, and they would not do it. They offered me $13 out of the $85 I spent. I never got my money back.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Feb 9, 2017

The absolute worst experience

By Peggy, Milwaukee, WI, Verified Reviewer

Stay away from TBdress! The merchandise is cheap junk, their customer service does not exist, and they do not know what they are doing.

I placed an order, and they IMMEDIATELY took my money. After not receiving a confirmation or hearing from them after a week or so, I contacted them as my account indicated I had no orders. They wanted my order number, which I did not have because they never confirmed it. It was a nightmare. I paid via PayPal, and I started a resolution with them.

Well, they finally decided I had an order, but they had the wrong sizes, colors, it was poorly made, etc. You will be sorry if you purchase anything from this vendor.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Jul 6, 2017

Stay away from their website

By Ahmad, Winnipeg, Manitoba, Canada, Verified Reviewer

In a short sentence, this website is scum, and you should stay away from them. If you want to know why then continue reading.

On June 2nd I saw a dress on the TBdress website, and I send them an email enquiring that if I order it how long would it take for shipping. They told me that they are in the United States and it will take 5-10 days max to ship it to Canada.

So I got stupid and ordered a dress from TBdress website for $130 USD.

I wanted to have the dress for my prom, which was on June 20th. So by June 16th (which was two weeks after my order) I got anxious and emailed them. Someone called "Amanda" answered saying that the dress is about to get ready and once it is ready they will ship it. I said what? It is over two weeks since I made the payment through PayPal and you haven't shipped it yet?

So long story short, today is June 30th, and I still have not received anything from them. The person who replied my email has very poor English, and you can know they are not based in America. TBdress is a FAKE Chinese website, and their only purpose is to take people's money. Once you pay them, then you are out of luck.

Now I am struggling to get my refund as their last email indicates that they have not sent any dress yet.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Sep 13, 2019

FRAUDULENT site! Scam!

By Anita G., Highland, CA, Verified Reviewer

Please do not purchase ANYTHING from this site, it’s all a scam! I purchased an outfit to wear at my son's wedding in October. I paid $153.45 for a joke of an outfit! The top's hole in which your head should fit is MAYBE big enough for a newborn! The pants are 5x too big! I ordered a size 4 and am a small person weighing in at 112.

I have been emailing them for the past week and they are refusing to give me my money back saying that it was tailored for me yet it’s a standard size and no one came to my house and took measurements.

Now they want to give me $40 to take this joke of an outfit to a seamstress!

All this company needs to do is to continue to get a one time consumer and rip them off and that’s how they stay in business.

They need to be put out of business! They use the fact that they are in China to take advantage of people everywhere because there is no way to get to them for any recourse.

Please don’t take the chance and become another victim of there terrible scam!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Apr 24, 2016

Bad customer service, lying/scamming - stay away from this store.

By Cathy, United States, Verified Reviewer

I spoke with an agent before I purchased 3 dresses. I asked them if I could get the full refund and they said yes.

After receiving them and trying them on, I decided they weren't suitable, so I started to contact customer service for a refund. Then they tell me they have to deduct a shipping fee for when they first shipped it out. Then a day later they tell me on top of the shipping fee they will only refund 45% of total. Are you kidding me?

The refund policy on their website says FULL REFUND. After all these deductions I'm only getting 1/3 back of what I paid and that is almost $250. I tried talking to customer service, i spoke to 6 different people. They just argue back and don't seem to understand what I'm asking.

I checked the product page and description page, and asked the agents BEFORE buying the product about the refund policy for the items. They said I would be able to return them for a FULL REFUND. They never mentioned so many fees. If I would have known this, I wouldn't have even bought anything from this website in the first place.

They lied and omitted the facts about how they really run this operation. Now they are refusing to refund my money. I double checked the product page and the actual refund page multiple times. There is nothing mentioned about products being handmade or the amount of the refund you would be getting on the refund policy for the product.

IT'S SUCH A SCAM. I asked for a manager and they said there was no manager in and then said there was a manager there. I am ANGRY and FRUSTRATED at being lied to. I mean what kind of service is this?

I wish I knew how shady this website was before I bought their product. I am so disappointed. I will never ever shop there again. I believe I am a pretty nice person with lots of patience but every agent is telling me different things, then going back and forth with me without answering my actual questions.

It really made me want to curse and scream at the same time. I mean I just want some answers. I don't understand how they can still be in business. I mean I tried their products a few years ago and never had this problem until now. I really felt like they scammed me on this. I am still trying to contact a managers and it's been 3 days and still can't seem to resolve this problem.

UPDATE: I have been asking to speak to a manager for a week. Every response is "he is not in the office". What kind of manager is not at work all week. Proof that they LIE. Even worse, my "specialist customer service rep" Nancy called me and started arguing with me. I told her I want to speak to a manager, she said "he is not in the office". I told her I knew she was lying, the agent I spoke with the night before said he would be in the office. Nancy realized she had been caught so she said he couldn't speak English. I asked what language and she said Chinese. I told her good because I can speak Chinese just fine. And literally what happens next is just UNBELIEVABLE. I heard her say "UGH" then the line went silent and she HUNG UP on me.

Seriously what the hell kind of customer service people do they hire? They deliberately SCAM people and refuse to let them talk with a manager, even when asked to on a daily basis. She had the nerve to hang up and I tried sending emails to customer service. They were all left unanswered. I realized I'll never get my money back from these lying scammers.

Advice to anyone out there, STAY AWAY from this place. The "cheap" prices are just a ploy to get you to spend your money, and if something is wrong you get shafted and no money back.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on May 16, 2016

Evil Pirates

By Manny, AB, Verified Reviewer

If you see a positive review for these guys anywhere on the web, it's a fake. They are the absolute worst experiences I have ever had buying anything ever! The product quality is terrible, the shipping time is months (if they ship what you ordered), they don't do refunds, their customer service is just terrible. I had products ship with holes and tears in them and they still didn't refund. If you're lucky enough to get a product shipped in one piece, it won't fit, it will be stitched together poorly, and the material itself looks recycled. I have a hoodie I ordered there a couple months ago, I've barely worn it, and the fabric has seized up and started to shred, I haven't even washed it.

Worst, worst, worst, most horrible evil pirates out there.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Apr 13, 2017

Do not believe a thing they say.

By Alissa Decker, San Clemente, CA, Verified Reviewer

I ordered a dress and asked to have it altered as it has a train and my event is outdoors. According to the site, it is not a problem for them to alter it. They just want their customers happy. I was careful, so I thought when I made my purchase. I liked the fact that if I didn't like it, or it if wasn't made properly that I could return it to their LA store. It's seemed safe. All the reviews were good.

My dress came with a 26" train. It fit terribly. I even had a seamstress measure me so I was sure to get the right size. I did not.

They are now telling me I must pay for shipping both ways and even though my dress cost $115, I will only get 40% back. This was not my mistake it was there's.

Do NOT buy from them. It is the worst site I have ever ordered from. When I go into my account, nothing is there. No past order is there, so it prohibits me from commenting and leaving a review. The quality is cheap the dress is horrible. I'm 5'7" and 120 lbs. Most often I can wear about anything. Even though I sent my exact sizing they didn't even look at them I'm sure. They took the dress and put it in a bag not caring at all. I am very frustrated. Now I have a dress for my parents 50th anniversary that is horrible and doesn't fit.

Stay away from TBdress.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Jul 12, 2017

Got screwed

By Eduardo Milan, Stanhope, NJ, Verified Reviewer

I ordered a dress and got the wrong size. I was instructed to ship the dress back to China. They got the dress back but never refunded a penny. I had to spend $35.00 on shipping on top of a dress I don't even have anymore.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Jul 13, 2017

Horrible company

By Halyna Malsky, New Jersey, Verified Reviewer

Bad experience. I lost my money (over $100). I bought a dress, bad quality, and would like to return the dress, so they send me the option 1) to regifted, 2) to exchange (but I have to pay for shipping), or 3) they are going to give me only 40% of my money back.

Customer service is horrible, not getting back to you in days, everything so secretive. Having an office in Los Angeles and with no phone number? This so insane.

I am terrified how they are making money on people. I wish I could stop each person who orders stuff from them.

DO NOT order anything from them!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted
Showing 12-22 of 222

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