The app is ok, the business is a scamOverall Experience:
I gave them plenty of occasions to fix the lie. They let a client (probably a scammer or fake account) talk about my business.
He left a 1-star review after he lied about hiring me.
He said he "hired" me, and he never did, I never got paid, I never even knew his name, I just told him I wasn't doing the type of work he required.
But Thumbtack trusted him and with no prove confirmed that I was "hired by him" (that is not true and when asked them to show me prove they said they don't need any) and consequentially he was able to review me one star! When I never had any interaction with him other than telling him I couldn't do his type of job.
(Snd thumbtack was able to read out correspondence and confirmed to me he was not the type of job I was filtering with for my leads!)
Not only they made me automatically pay for his lead because he lied about the type of job and made me spent $30! But they allowed a person I paid $30 (a fake person) to rate me over a service I never gave!?
And I spent 1 hour with your customer service to be told it was okay, he can lie about me, I need to answer him in the review, and they didn't want to delete the fake review (nor give me back the money obviously, but that is their standard business).
Bottom Line: No, I would not recommend this to a friend
Hire handymanOverall Experience:
We had some plumbing, yard work, repair cabinet and other work that needed to be done. We went to Thumbtack and hired AJW Property Services.
AJ was on time, quoted his price and stayed with it. He went to the hardware store to get the materials he needed. Pleasant and stayed in touch at all times.
If you need work done I would tell you to contact AJ.
I would hire him again.
Bottom Line: Yes, I would recommend this to a friend