Winc

Winc

Overall Rating

2.0

65 Customer Reviews

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Summary

Winc sells private label wine on a subscription basis. The company wins points for its selection, but customer reviews indicate that some people aren’t happy with the cancellation policy.

Pros

  • Wide variety of wines, ciders, champagne and more
  • Lots of information available for every bottle

Cons

  • Some customer service complaints
  • Expensive shipping unless you sign up for a membership or purchase at least four bottles

Customer Reviews

2.0 Stars out of 65 Reviews
5 Star:15% 4 Star:7% 3 Star:3% 2 Star:12% 1 Star:61%
25% Recommend This Service
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Posted on Aug 14, 2015

Irritating business practices

By Anonymous ,

I received a gift to Club W, which sounded like a fun way to try a few new wines. I ended up paying an extra $1.60 over the gift amount once tax and shipping were added, but I didn't think this was a big deal.

Wong. By entering my payment info I was automatically signing up for monthly shipments that cannot be canceled without calling during limited business hours. What had been a generally pleasant experience (nice site design, ok wines) has turned into a pain in the butt. I definitely would not recommend this site to anyone else, as a gift or otherwise.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Aug 8, 2015

Scam!

By John Tesh ,

Any website that wont let you cancel online is a total scam. Club W is not only a pain in the butt, I had to file a dispute to get my money back on wine that they got back - since Fedex won't deliver when you're not home.

Total scam. No place to cancel. Give them false credit card info and they can't charge you anymore. If they store your old info, they are out of PCI compliance and you can report them for that.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jul 31, 2015

Subscription Service, Moderately Priced

By Matthew ,

Pros: They give you enough information to learn a thing or two about wine if you're absolutely new to it. Their online interface is pleasing and the amount you get is convenient. Good shipping and packaging.

Cons: If you aren't in big city, then the prices actually aren't that great. They make it a bit of a pain to unsubscribe (but it still only takes several minutes by phone).

I would recommend it to a friend because there are opportunities to get "free" bottles when friends are referred. Everyone just needs to be aware regarding subscriptions and what it takes to unsubscribe.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jul 23, 2015

So far so good

By Eric , San Francisco, CA

I signed up to Club W and got my first shipment today. I decided to try one of the wines that came today, even though I have quite a few bottles waiting to be opened. The wine was a blend of Cabernet and Syrah. It was absolutely fantastic - easily worth the approximately $16 price tag. But I did notice something odd. I wanted to lookup reviews for that wine, and couldn't find any reference to the "Upswell" winery. But Google does tell me that the trademark is owned by Club W. So they are maximizing their profits by selling their own wine - no doubt bought in bulk from suppliers at rock bottom prices. So that's a red flag to me. It's also a red flag that you have to call them to cancel the service. But I have to tell you, it was one delicious bottle of wine. I don't think Club W is a scam. Time will tell if its worth it, if they are just selling their white-label brands then I won't stick with it.

Oh it was nice that the wine also came with a recipe. It was a delicious chicken recipe that I went ahead and cooked. In fact it was these recipes that made me choose Club W over a couple competitors. So I have to say, it's a good experience so far. I'll stick with it to see if it works for me long term or not. But its not a scam. That Upswell 2012 was simply delicious.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jul 22, 2015

Absolutely a scam

By Ben ,

They make it impossible to delete your account. They charge you $50 a month unless you specifically respond to their email saying no. I have been trying to stop this for months. They absolutely do not give refunds and there is no way to make it stop. They should be sued into bankruptcy. Again there is no way to delete your account, they do not allow you to stop and continually charge you. Do not use this service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Jul 20, 2015

Bad web experience and difficult to cancel

By Aaron W. ,

It's not very apparent that you will be joining a monthly subscription. Cancellation is only possible by phone which is extremely difficult for my situation and they refused to accommodate my request by email.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jul 18, 2015

Definitely not a scam.

By B , Columbus, OH

I thought it was very clearly written that it was a monthly wine service. Not sure why so many people are saying it was a scam. I mean at worst, you got some more wine.

I just upped my order from 3 to 6 bottles for next month. All were good wine, and it’s great for a novice wine drinker. They give you descriptions of the taste which is something I love. I hated going into a grocery store and having no idea what I was getting into. Or worse yet, someone asking me what the wine was like and I bought it blind. For each wine they have videos, food pairings, and recipes.

It’s a pretty cool site and definitely not a scam.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jul 17, 2015

I think they're great.

By Pawiba, New York, NY, Verified Reviewer

I find the list of negative reviews below to be very odd - my experience with Club W has been nothing but positive. When signing up, it was very clear that there was a monthly commitment that can be canceled with an easy phone call (although I'm aware of a current "trend" that actually talking to someone on the phone is seen as a horrible thing). I've tried 30 bottles in the last three months. Most of them were excellent and interesting; the worst was no worse than pretty good. Living in an apartment building, we have a doorman who can accept delivery, which is very easy. So for me, the experience is fun, new, and fulfilling. I have no negative comments.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jul 16, 2015

Would not recommend

By Shanda ,

The website is attractive and easy to navigate. It draws the user in immediately due to the ability to create your own wine type based on your answers to simple questions. The problem came after I placed my order for three bottles of wine. Only after my credit card was charged did I realize I was signing up for a monthly automatic shipment and it would continue to be charged. I read the terms and conditions and there was no indication of automated future shipments/charges. It was difficult to locate their phone number and even more difficult to cancel.

I asked for a confirmation number upon cancelling and the lady was not able to provide one. I hung up unsure if the "membership" is even truly canceled. I will be watching my credit card statement very closely next month.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Jun 19, 2015

Best Wine Club EVER. Hands Down.

By Danielle , Los Angeles, CA

Super surprised by the low reviews on this site. Have you actually experienced the awesome-ness that is Club W?

  1. Personalized wine – I take a short, quick quiz on the different tastes I like - spicy food, mushrooms, and berries and then they match me with wine that has similar flavors. AMAZING. I was recommended some awesome bottles.​
  2. Choice – I was able to go with my recommendations or choose bottles I wanted. I watched the videos that went with the wines I thought would be tasty, and got a sense for whether I would like them or not. You can order as many as you want & any order over six bottles has free shipping... WIN!
  3. Quick, convenient delivery – I got the wine in two days. three bottles for $39 delivered to my office in a sleek, light-weight box with a handle for easy carrying! The wines came with awesome recipe cards and tasting notes!
  4. Not a scam – Before my next order, they sent me an email reminding me to go select my wines before my next shipment. Super helpful. I chose a couple new bottles (my new recommendations!) and got them a few days later.

This is the best wine club out there. These wines are actually a huge steal, Napa Cab for $13? Yes, please.

I totally recommend Club W to all my friends.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jun 16, 2015

Great little club

By Tonya ,

Apparently, most of the negative reviewers below can't read (or didn't bother to) because it's VERY clear when you place the first order that you're enrolling in a monthly delivery club.

I love that they give suggestions on wines I'd like (which have only gotten better as I've rated what they've sent me).

It's VERY easy to skip a month (or two, or three). And if you want to cancel, just PICK UP THE PHONE and call.

Definitely not a scam. The company delivers what they say they will, on time, and the website couldn't be more clear when your next box is going to be sent. Emails let you know when they are getting ready to pack the box so you can cancel for a month if you need to.

As far as wine quality, I've discovered that a lot of the red wines do require some decanting and rest before they taste their best (though most reds and even whites do). These are wines that are very acceptable and drinkable for their price point.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted
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