Summary
SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.
Pros
Cons
Posted on Oct 21, 2020
I had my appointment with Neha from Brampton Smile Shop. Neha was very friendly, professional, and made the entire initial process both comfortable and easy to understand. I'm really looking forward to getting my aligners and I'm very happy that my appointment was with her.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Friendly
Professional
Easy to understand entire process
No “cons” were specified in this review
Company Response from Smile Direct Club
Oct 22, 2020
Meredith, we're proud of our team – thank you so much for the shout out!
Posted on Oct 15, 2020
I had the most horrible experience with Samantha on Bus 2 in Temecula. This was my second time and I was pretty much ready to buy this time, but not once I encountered this young lady. When she said "are you Patricia" and I said "yes," then she says "you've been here before right," I told her "yes," she said "fill this out, and I'm going to need your credit card" straight from the beginning, but she already had attitude, so there was no way I was going to give her my credit info. I explained to her that I had gotten some work done and then gone to an orthodontist who said I was not a candidate and she says "you are, here's your last reading, you just wanna look at those" with attitude. Long story short, I still yet to receive my plan. I do want to buy them but just not from her.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Cheaper than braces
Convenient
Attitude
Rudeness
Company Response from Smile Direct Club
Oct 20, 2020
Hi Patricia, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we want every SmileShop or SmileBus experience to be fun, informative, and friendly. I will be passing this feedback along to the local team for coaching and development. If we can be of further assistance, please reach out to us directly at reviews@smiledirectclub.com so we can further assist. Best, Jeff.
Posted on Oct 13, 2020
It was a pleasant experience - friendly, professional service! Highly recommend! Awesome 3D technology was quick and easy without any discomfort. I was really impressed with the whole experience.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick process
Friendly professional staff
Awesome 3D technology
No “cons” were specified in this review
Company Response from Smile Direct Club
Oct 15, 2020
Thank you for taking the time to leave a review and putting a smile on our face!
Posted on Oct 1, 2020
My daughter had a great experience and her teeth are beautiful. So I had to see what all of the hype was about from my daughter. I decided to work on my smile so the appointment made was easy and seamless. The consult during my appointment was helpful and ensuring; and all of this while the technician walked me through and asked my history and what I wanted and then shared with me what to expect (awesome). Cheivia was very thorough and patient with me as I went through the process. The 3D images were amazing and nothing a traditional dentist would have provided. I did not feel like a number or a transaction, I felt my smile was important to Cheivia. Thank you and I will continue to refer friends and family.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Seamless
Engaging
Great experience and the whole smile thing
Too many pre-appointment reminder emails
Too many reminder texts of appointment and post appointment text
Communication overload between emails and text both pre and post appointment, then no order number on any of the communications
Company Response from Smile Direct Club
Oct 2, 2020
Rodney, reviews like this give us motivation and help us ensure we provide high-quality care.
Posted on Oct 1, 2020
Everyone was really nice and the service was great. I’m glad I made it to my appointment. Ana and Andrea were very nice and really good at their jobs!
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Nice people
Quick
Friendly
No “cons” were specified in this review
Company Response from Smile Direct Club
Oct 2, 2020
Vanessa, we're proud of our team – thank you so much for the shout out!
Posted on Sep 27, 2020
Went to my appointment yesterday and it was the best experience of 2020! The whole team was awesome! Diana was friendly, professional, and very proficient. I’m super excited for my aligners to come. Thank you Diana and the team on Bus 5 for such an enjoyable experience!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Sep 28, 2020
Happy to hear this, Wendy! We appreciate that you took the time to share some kind words.
Posted on Sep 22, 2020
Great experience with Diana in #Bus5! Very polite and efficient. Super excited to start my aligner journey with SmileDirect!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Sep 22, 2020
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Aileen.
Posted on Sep 21, 2020
Thanks Diana! The appointment went really well and I left very informed about the process. I’m excited to get my aligners!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Smile Direct Club
Sep 22, 2020
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Jade.
Posted on Sep 9, 2020
I had an amazing experience. Elsa was so attentive and helpful. She was so good at explaining things to me in a way I could understand. I will be requesting her every chance I get. Thank you Elsa for helping me!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Their employee Elsa was incredible
The appointment was quick but efficient
Such a kind staff
No “cons” were specified in this review
Company Response from Smile Direct Club
Sep 10, 2020
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Chelsie.
Posted on Sep 8, 2020
I’ve been trying to pay my bill for two months. Every time I call they tell me the same line that my account wasn’t open but that it is now and that I’ll be able to pay my bill in 3-5 business days. I’m never able to.
I’ve told their customer service department that and they literally don’t care at all. They just give the same line over and over again until I hang up.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Customer service
Billing
Customer service
Company Response from Smile Direct Club
Sep 10, 2020
Hi Mckenzie, thank you for taking the time to leave us with this feedback. We are concerned to hear this as our customer care teams are available to assist via phone, email, sms, and social media 24/7. In order for us to further assist, please reach out to my team directly at reviews@smiledirectclub.com. Best, Jeff.
Posted on Sep 4, 2020
Today was my first day with SmileDirect and I visited their physical store for a scan and ultimately bought my aligners. Lakisha was wonderful and ultimately helped me make the decision to go with SmileDirectClub.
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
Friendliness
Comprehensive
Had to make a decision that day
Didn’t see my projected new smile before buying
Company Response from Smile Direct Club
Sep 9, 2020
Hello Brittany, thank you; we appreciate your feedback!
Our Promise to You
In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.
We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.
