BetterHelp Reviews - See What Customers Are Saying

I have used BetterHelp twice and had excellent experiences both times. I was matched with a counselor whose counseling style and general outlook on life meshed well with mine. The platform is easy to use and intuitive and the cost is reasonable for the value received. Overall, it was a fulfilling experience and I would recommend it to anyone.

Bottom Line: Yes, I would recommend this to a friend

I am more than happy to write this review for BetterHelp online counseling. Dr. Williamson Collins is my counselor and I have been extremely happy with the experiences I have encountered with her. She is prompt, understanding, sincere, helpful, and most of all that is important to me is I just feel like she "gets me". I am never afraid to tell how I am honestly feeling and what I am struggling with. When I talk with her or message I feel safe and content. I highly recommend BetterHelp as a stepping stone and tool to get yourself or someone you love back on the right track. For me, so far so good?

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for just shy of a year now, and I am very happy with the services. The matching process almost felt like a dating service, but it was SO much better than that!

I have only seen one counselor throughout my time with the app because I feel like it was a good match from the start. Options for sessions include text, phone, or video. I have only utilized video services because it feels more personal to me.

On occasion, there have been some technical issues due to WiFi connection, but otherwise, everything has been great! They offer a sliding fee scale based upon income which has made counseling more affordable for me. Customer service has been excellent as well when I have had to contact them about changes in my subscription.

I would recommend and have recommended this app to anyone in need of mental health assistance but without the possibility for in-person counseling services. Highly recommend. Thanks BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

Even before the COVID-19 business, I was excited about this format! It's nice to not have to sit in an office and rehash my life. In some ways this seems more interactive and more productive.

My counselor is engaged and friendly. I can tell she's paying attention to what I'm saying and she asks great follow up questions that allow me to explore without the pressure of "using up an hour"...I like being able to have time to think about things.

Bottom Line: Yes, I would recommend this to a friend

During these times of the virus, it's been really helpful to have someone in your pocket to help you cope with the anxiety. Very grateful for this app and the people that work in it.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an incredible service. They pair you up with a counselor and if that one doesn't work, it's super easy to switch, no hard feelings. The seminars that they offer are an amazing addition and help to feel a sense of community online. The counselor I've been paired with is simply wonderful and I would recommend this service to anyone and everyone.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp and my councilor Dr. Blake provided a therapeutic experience so much more powerful and present than other in-office therapy I have tried previously. I was struggling profoundly with postpartum depression and compounded by relationship dissolution that left me an overwhelmed single working mom of two young kids. The online offer of video sessions meant I could schedule help when I needed it, and not have to find a sitter and drive to an office. I also had text conversations whenever I needed them along with suggestions for readings, videos, and recorded visualization exercises to use during my worst moments and to coach me through to better health over a series of months. The payment plan was affordable and less than my copays for insurance sessions in an office. For me, the combination of all those different learning modes was much more effective than a once-a-week in-person session. I'm so grateful. Dr. Blake has given me months of practice developing skills to support myself through life's most difficult moments which are now truly a blessing as I face the added challenges of deaths of friends and family from COVID-19 and the loss of my job. Thank you BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I'm so proud to be able to recommend BetterHelp to everyone. They're the most professional company I've ever been associated with. Their level of service, commitment, and true concern is above and beyond what I expected. Other companies in other industries could learn a lot from BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

For people like me, who live in a foreign country, is difficult to express themselves in another language. Also, having a tight work schedule and kids at home makes it even harder. BetterHelp makes getting help possible for everyone and at very reasonable prices. I can choose where and when, I can choose the form of the counseling I want/need and my counselor is always there for me when I need her, not only at our scheduled appointments. I am really happy I chose BetterHelp and I would recommend it to everyone.

Bottom Line: Yes, I would recommend this to a friend

Thank you for giving us this help that we are all in this together, that we are NOT alone. The persons that I have, I would tell a friend to come to your site to get the help that he/she would need.

Bottom Line: Yes, I would recommend this to a friend

I found out about BH on a TV ad. My first thought was how impractical it is for counseling to be online. Not having a one-on-one connection with a therapist, is difficult by messaging. I was curious and wanted to know more. So I decided to try it and joined BH in the beginning of last year. I was paired with David Haynik and started communicating with him by message. I found it easier to write down the things that were difficult for me to say. Big plus there. As with any counselor you start with, I was nervous. And the fact that David could write to me at any time and I was able to reread his remarks was also a big plus for online therapy. I found David quite enlightening and we began working together on a plan that would help me with my problems. I love the idea of writing to him at any time and as often as I wanted to. I think the prices for treatment are fair and honest. I did want to know if I could bill my Medicare for this as it is a bit of a cost for me on a fixed income. But I would not change it. I love the ease of using the site for the computer challenged like myself. I think if I were going to change anything, it would be the ability to reach my therapist or leave him a message when I am struggling and he would have the ability to answer it immediately if he felt it necessary. I appreciate the fact that in an emergency, you would refer to a suicide number. Yet if I needed to talk to him but maybe not some one else. Perhaps a way to reach out to him. I love the site.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended to me by a friend and it's honestly one of the best decisions I have made for myself. Their platform is incredibly intuitive and easy to use and although I've only experienced one counselor during my short time, she's phenomenal so I imagine that's a common thread throughout. I've never felt so validated and understood by someone.

If you are thinking about signing up, just do it. It takes very little time and you get so much out of it. It's also super convenient to take the sessions from the comfort of my own couch so I don't feel guilty spending too much time on myself. The great thing is too if for some crazy reason you don't get a great counselor, you can switch anytime so it really feels like BetterHelp is here to support you as the individual and not "the company".

Bottom Line: Yes, I would recommend this to a friend

I was nervous about trying therapy, however, I answered all the questions honestly and the match that BetterHelp provided met everything that I had wished for, and I got to do it in the comfort of my own home, which was very calming for me.

The other option I like is after you meet your therapist if you don’t feel a connection you can try someone else. I did not have that problem as my therapist and I clicked instantly, like somebody I hadn’t seen since high school.

Bottom Line: Yes, I would recommend this to a friend

Through BetterHelp I've been able find peace and compassion that I very much needed. I've made very good use of journal entries and always am able to communicate well with my therapist.

Bottom Line: Yes, I would recommend this to a friend

This is NOT a time to go out to a therapy appointment and you DON'T have to go without therapy! BetterHelp is always great for my schedule, but it is particularly great for a lockdown!

Bottom Line: Yes, I would recommend this to a friend

Offering specialized counseling services in a friendly manner, BetterHelp lives up to her name by focusing on knowing the client well enough to cater to each specific need.

My counselor was quite professional and proved to be very helpful in the long run. I always felt that I was in a safe place where I could share my thoughts and really open up. And that is saying a lot, because I am ordinarily not a very open person.

I always felt like I was in the midst of friends.

Bottom Line: Yes, I would recommend this to a friend

I couldn't find a good therapist in my town so I googled for online therapy. I started with BetterHelp. They helped me so much that I didn't expect online therapy can be this effective! I can leave messages to my therapist any time I need and they also reply in a timely manner. And my therapist also did regular check-ups on me, which is very sweet! BetterHelp also has a live chat session which usually lasts about 1 hour. And with all these sessions, my therapist is able to help me go through a hard time in my life! I'm so glad I found BetterHelp! I will keep supporting them in the future!

Bottom Line: Yes, I would recommend this to a friend

I was in my worst mental status ever when BetterHelp, and especially the consular Katherine Holly, helped me to get back to myself and to my life, I cannot be more thankful to this app.

Bottom Line: Yes, I would recommend this to a friend

I've received counseling through BetterHelp for several months now, and my experience has been entirely positive. The counselor with whom I've been paired has helped me deal with the procrastination problems that have been hurting me financially and with some of my relationships. Some may find the 30-minute weekly video conferences too short, but in my experience, this is more than outweighed by the daily exchange of messages through the BetterHelp app. With rare exceptions, my counselor responds to my messages by the end of each day. Of course I can't speak to the expertise, empathy, and responsiveness of other counselors, but I have been completely satisfied working with mine.

Bottom Line: Yes, I would recommend this to a friend

I really have found that for me, this service was perfect. My insurance had no local therapists, and I really felt I needed to work through some things with someone. This service paired me up with an excellent therapist and I have felt like I can finally begin to really move forwards.

Bottom Line: Yes, I would recommend this to a friend

I used Talkspace before and hated my experience with my therapist. BetterHelp is so much better. I love my new therapist. I feel she truly cares for me, gives me good actionable advice. I've recommended BetterHelp to several of my grad school friends. It's affordable help. And the best part is that you get unlimited ways to contact your therapist. I love the platform. I haven't fully explored all the features but I like the ability to journal and share it with the therapist. I like being able to message my therapist anytime. And of course, the live sessions without additional payment (unlike Talkspace) is great.

Bottom Line: Yes, I would recommend this to a friend

My first counselor was good, but not quite the right fit. They made the change so simple to do and now I’m with Suzanne who is fantastic. Convenient to share info with her, easy to schedule or reschedule...and flexible to do video or voice. Fabulous platform. Highly recommended.

Bottom Line: Yes, I would recommend this to a friend

The hardship of having to meet in person is alleviated by meeting online. Of course, one has to be conversant with technology to make it work, which can be a hardship for some.

Sticking to a schedule requires discipline, which can be acquired by diligence and foresight. The quality of the licensed clinicians is great and admirable. I approve of this new, innovative method of family and group counseling.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp really is a great new "advancement" in therapy. People nowadays have a lot of daily stress and anxieties. Seeing someone once a week or even once a month can make it difficult to express all that happened and hinder you from getting better, if you see your therapist more in person it can be expensive! BetterHelp offers a free trial, a free suicide hotline 24/7, and even discounts their already "cheap" prices if you don’t have a large income. You can message your therapist whenever anything happens and they respond in a timely manner. 100% would recommend.

Bottom Line: Yes, I would recommend this to a friend

I am so glad that I have chosen BetterHelp. Sometimes I feel like I live two different lives. One at work, and one at home/around friends and family. Some days I feel like I am a successful saleswoman kicking everyone's butt, but other days I feel like throwing my phone in the train tracks, then making 10 different plans with friends, family, and my boyfriend all for that same day. I love my family and my job, but with love comes with pain. The pain of loss, failure, and broken trust.

I knew that I needed to speak to someone who wasn't my boss, or my best friend. I knew I needed someone with more knowledge on self-compassion, and less knowledge about my past wrongdoings. Someone who could see me as a person who needs help, and not just a young adult who wants attention. I feel so safe when I speak to my counselor. When life gets tough, I know that she is literally a text away. I am amazed when she replies, even if it's late at night. Even if she is able to choose her hours, I think that her just messaging me so late at a time where maybe most therapists are sleeping speaks VOLUMES to what BetterHelp, and their amazing staff can provide.

I trust my counselor so much, that after leaving BetterHelp when I didn't have the money, I am deciding to come back again. BetterHelp is way more affordable than most therapy in the US - but they do not compromise quality at all. Please invest into yourself and your well-being - you cannot pour out of an empty cup.

You can choose to work alone and put more pressure on yourself, or you can choose to ask for help and make your life easier. YOU choose, and only you. I made my choice. Make the best choice for yourself in 2020, and do it now!

Bottom Line: Yes, I would recommend this to a friend

I am so incredibly impressed with BetterHelp. My counselor is amazing and really gets me. The customer service has been beyond impressive. I love that they reached out to offer two weeks free during this crazy pandemic time. Can’t recommend it enough!

Bottom Line: Yes, I would recommend this to a friend

I sought a counselor via BetterHelp as my schedule and home situation don't allow me a lot of extra time to seek in-office help. I found registration easy and was quickly paired up with my current counselor. I was lucky enough to find the right fit in the first try, which is helpful in itself. My counselor has been available as I've needed, and we have been able to make enough progress on current issues that we have started diving into my past. I continue my journey using BetterHelp and its resources, and I have recommended it to a number of people. Thank you for creating this app.

Bottom Line: Yes, I would recommend this to a friend