Summary
Quip Toothbrush’s simple design and monthly refill program promise to help simplify your teeth care, save you money, and provide you with proper dental advice.
Pros
Cons
Posted on Dec 20, 2017
I have had Quip a little over 5 months and I have to say I love it. I really enjoy how easy it is travel with. I love that I don't miss my other electric toothbrush at all. It is so nice to have a timer and refilling brush heads takes so much off my mind! So grateful to my toothbrush. I am getting one for a friend's birthday early next year.
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 18, 2017
This membership is a no-brainer. You get awesome products. No more thinking “how old is my toothbrush?!” Great product, great membership.
I cannot say enough about this product. It’s just wonderful.
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 18, 2017
I bought this Quip Toothbrush for my wife. It BARELY vibrates! Is this the way its supposed to work? Because it's SEEMS that it's not strong enough to move an ant! It had great reviews, but does it work? Does not seem to clean.
Has anyone else experienced this same problem, or is this one simply defective?
She's not happy, and I have not bought one for myself because this does NOT appear to work as one would expect.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Jan 9, 2018
Hi B. Kennedy,
Quip uses sensitive vibrations to help with providing a thorough, yet, non-damaging clean. Unfortunately, there are many misconceptions about oral care that we are trying to correct. One of the most habit damaging is “the more power, the better the clean.” There is actually no difference in how well a toothbrush can clean your teeth between a manual, gently vibrating, vigorously vibrating or rotating toothbrush. If they are all being used correctly (and have soft bristles), it comes down to which one helps you brush better, and that is mainly down to personal preference.
As we mention in our materials, the key to maintaining good oral health is solely based on your technique and routine. Electric brushes are recommended by dentists because they help encourage and guide better brushing. At Quip, we know that even making a small improvement to your habits will have a fundamentally larger effect on your oral health than any change in movement or power ever could.
With that said, we certainly cannot speak to personal preference. The best brush for you is one that encourages you to brush 2 times a day for a full 2 minutes.
We thank you for giving Quip a try!
Posted on Dec 15, 2017
I'm happy to provide screenshots to back this up. I have contacted Quip multiple times to initiate a return since I'm not satisfied with my order. Per their policy, this is allowed within 30 days of my order (I'm in this window, though not for long, after the shipping and lack of response from their support department).
I started by emailing help@getquip.com, since that is the preferred contact listed on the site, and chat agents seem to be unavailable. I emailed twice over the course of 5 days with no response.
I reached out to Quip's Facebook Messenger, in hopes of finding some help there. They responded, asked for the email address I used, and never got back to me. I then sent them a screenshot of the email I initially sent, with a timestamp, to verify my issue and perhaps help them troubleshoot. Still no response after two days.
I've already canceled my recurring plan, even setting aside my dissatisfaction with the product, I'm not giving money in perpetuity to a company that ignores customer questions.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Dec 15, 2017
Hi CM! We believe this review may be a few days old as it seems you have been helped already. The issue was that our emails were going to your promotion/spam folder for some reason.
We can see you have now been helped and we would love it if you would take the time to update your review when you get a second.
We pride ourselves on our industry-leading customer service response times and we are sorry that an over-zealous spam filter caused this issue!
Laura
Posted on Dec 13, 2017
We've been Quip users for a year (2 toothbrushes). The toothbrushes are among the most attractive and compact electric (battery) brushes on the market. I wish I could also say they were durable. One of our two brushes started coming apart in the middle when brushing and stopped vibrating.
When contacted, Quip provided me with a lecture on how to replace the heads (I know how to replace the heads, have watched the video, etc.). They eventually agreed to provide a replacement, but we have waited over a month and it still has not arrived. Shipping, in general, is very slow, and customer service is not very helpful or responsive. Not sure I'd buy this again, and we are considering jumping ship.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Jan 9, 2018
Hi Julie,
We are so sorry to hear you had some trouble with your Quip! Our team was not intending to lecture you. We do apologize if it came off this way. Our team does their best to make sure we assist as quickly as possible and providing information on how to best avoid the same type of damage again so that you are not without your Quip. Our help team replies to all email inquiries within 24 hours during week days and can see they had replied to your emails within that timeline.
On behalf of our shipping partners, we are so sorry to see that your initial replacement order was lost in transit. Our help team had assisted with a reshipment for you which was priority mail which shows as delivered.
If you ever have any other issues or questions, our team at help@getquip.com are always happy to assist.
Posted on Dec 13, 2017
My Quip Toothbrush has completely improved my oral hygiene habits! Because of the quad-timer that makes sure you brush for a full two minutes, it splits up the time to make sure you get all parts of your mouth evenly. The electric buzz is not too intense and easy enough on my gums. Also with the auto-refill, I don't have to think about getting a fresh head on my own, it just arrives when it should be changed (so then it does get changed at the right time).
In addition to its overall excellent functionality and habit-building wonder, my Quip is just beautiful. And small and sleek and so easy to travel with because of its size and the neat little cover/hold for it.
I converted many a friend and lover to be Quip users now and they are just as happy as me! The company is great - no gimmicks, just what you need at an honest price with a good design! I started with just the brush, and now I added the tooth paste as well because it's perfect (also saves me a trip to the store to do my own refill every few months).
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 8, 2017
According to the tracking, it shipped three days ago but has only traveled 12 miles!? Whatever, it's too late to cancel the order so in a month or so, if I ever get the damn thing, I will update this review. So far, I am not loving the experience with Quip.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Dec 11, 2017
Hi J! Sorry if there was a confusion, but it sounds like you selected the free 3-7 business day shipping. So your package still has 4 business days to arrive, based on the estimate provided during checkout. If you were looking for faster shipping we do offer 2-3 day shipping for $10. You also have 30 days to return your Quip for a refund if you were not happy with the free shipping service. We look forward to seeing your updated review once your product arrives. We are always happy to help you track your package on help@getquip.com.
Posted on Dec 7, 2017
There are several features of my Quip that I love, and only one that I don't. If I could have given 4.5 stars, I would have, but it's closer to a 5 than a 4!
Good: The handle has a nice weight and feel to it, and looks super nice on my wall. The timed vibrations are simple but effective, and I am definitely brushing my teeth for 2 minutes every time for the first time in my life! And my favorite, unexpected thing about the Quip is how great it is for travel. The mount/holder clips on top, plus it seems to maintain its stickiness no matter how many times you move it. Incredibly convenient.
Bad: The brush head is oddly small for me. And the rubber outside brushes can sometimes feel squeaky on my teeth, but mostly when I'm brushing overly vigorously. I love the Quip and have recommended it to many people.
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 6, 2017
I got my Quip as a gift, and I couldn't be happier with it! I love that it vibrates for 30 seconds for the 4 sections of my mouth. My teeth always feel so clean after I use it and I actually feel like I've done a good job of taking care of my teeth for a proper amount of time. The instructions it came with are clear and visually interesting, and I bought the toothpaste as well, which I really like.
I also like how it hangs on my mirror; I had nowhere clean to put my toothbrush before on my vanity. The fact it is hanging in a clean, accessible place is super convenient.
Overall, a great product.
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 6, 2017
Quip provides the essential functions of an electric toothbrush in a clever, attractive, and affordable package. You don’t really need more than a timer, and some level of vibration from an electric toothbrush for it to bring the benefits cited in the market and quip does those things well. The base price is also less than most other electric toothbrushes and the cost of replacing the heads every 3 months is comparable to the cost of replacing your average toothbrush with the same frequency. The sleek design is a great bonus. Highly recommend.
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 6, 2017
I love my Quip! I have never liked electric toothbrushes before the Quip. They were too rough and vigorous. That changed when I got the Quip. It is electric but gentle, yet you feel like your teeth are really clean after. The timing mechanism is super helpful, especially when I am in a rush or tired, so I know how long I should be brushing, The feature of the case being stuck to my mirror is also great.
I didn't realize how much I loved my Quip until I forgot it once when traveling (which is sad especially because it comes with a great travel case) and my teeth didn't feel as clean the whole weekend with any other toothbrush. I would highly recommend this product to anyone.
Bottom Line: Yes, I would recommend this to a friend
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