Tradesy Reviews

The pros: As a seller, your item is considered SOLD if the buyer does not initiate a return within a four-day window. The site is easy to use, and Tradesy cleans up your pics and makes them look professional. Getting your funds is a protracted process but worth it since they make up for it with a four-day return policy (they also handle your returns).

The cons: As a buyer, you are paying a 20% commission, plus exorbitant shipping if your seller elects to have Tradesy handle shipping. I sell luxury goods on Tradesy and discount every item I sell by 10% on a competitor's site. I handle my own shipping on both sites in order to pass the savings on to my customers. Another issue with Tradesy is that for some bizarre reason all merchandise is advertised on Google as used even when it is new with tags.

As a buyer, I would NOT use Tradesy due to the markups (a buyer can get the exact same item for 10% less on another well-known site, like eBay). Plus, the return window is usually much more generous on other sites.

Conclusion: Good for sellers, not so good for buyers.

Bottom Line: No, I would not recommend this to a friend

This is a rip off company claiming to have experts that can say if the product is authentic or not. They claim it is authentic and you only get a credit to get more products that are not authentic. I returned a Louis Vuitton for a refund due to it not being up to par of Louis Vuitton, and they claimed it was authentic and then only give you credit instead of a refund.

Bottom Line: No, I would not recommend this to a friend

I bought a Gucci wallet in April 2018. I used it in May once, then used it again on July 27, 2018. The wallet is peeling on the inside. I've had one of my Gucci wallets for eight years and I use it almost every day when I go to work, and it's still in better shape than the fake one I was sold. I guess I should have looked it over better. Tradesy will never, ever, ever get my business again. Their authenticity is a scam.

Bottom Line: No, I would not recommend this to a friend

I purchased a pair of CL Pigalle Follies on Tradesy only to find out a week later that they were actually "regular" Pigalles. I contacted both Tradesy as well as the seller asking for a refund. The seller acknowledged that they "might" not have been actual Pigalle Follies, claiming she didn't know, but at least saying I could return them to Tradesy for a refund. Tradesy on the other hand swiftly referred to the 4-day window for returns (which in itself is a scam, there should be no expiration date for the right to return an item that was not what was listed!). But wait, it gets better - they actually had the nerve to invite me to sell the shoes again on their website, but not without reminding me explicitly TO LIST THEM CORRECTLY! This entire experience reminds me of a money-making scheme that is popping up in various places: bring people together, charge a fee, but stay out of disputes and don't hold anyone responsible for any damages incurred - just like companies like Airbnb. The one big problem with that is that they do not care at all about their customers - on either side.

Bottom Line: No, I would not recommend this to a friend

I love Tradesy! I've purchased two Chanel handbags, a gorgeous authentic pearl necklace, Louis Vuitton wallet, Tory Burch shoes, the list goes on. I have never had a problem. All items have been authentic and beautiful! Keep up the good work Tradesy!

Bottom Line: Yes, I would recommend this to a friend

Nothing else to add, except to say that Tradesy said "we are sad that you are unhappy, talk to the seller," then offered me a $70 credit towards my next purchase.

Seller says "smell will go away, use a hairdryer," then says it will take a while for the smell to go away, to air the bag outside when not using the bag, to take the lining out. I'm like, what? When do I get to use this 25 hundred dollar bag?

Nope, never again.

The response that consumers are reading from the "customer service" rep is very typical, they say the same thing to everyone, and nothing of a resolution transpires.

The last suggestion that was made to me was to sell the bag on our site! I'm like, what? The bag is MOLDY, why on earth would I sell a moldy bag to anyone?

Be aware, it could get returned back to you because it smells so bad, and this company will be earning their commissions, all the while they will deduct further fees from you! So, no, I'm not going to sell a moldy bag on your fraudulent site!

You will never ever see our money again! This company will hold your money so you can buy something else...OMG.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I recently bought a purse from this website and I was a little skeptical when I got a tracking code from China. When the bag arrived it was 1000% fake and I immediately contacted Tradesy support to let them know. They sent me an email to have the bag sent to HQ to be authenticated. In my head; I’m like there is absolutely NO WAY this will pass authentication...it felt cheap, the hardware was cheap, and the stitching was way off. It was supposedly by Gucci but this bag was nowhere near their normal high standards.

A couple of days later, I received an email saying that the bag passed authentication by their "experts"! What?! How is that possible? They gave me a credit because that would mean I would have to buy something else and most likely spend more money on their website. I fought it and reached out to them asking for a refund and they responded that they will do it as a one-time courtesy.

I didn’t like how they handled this. The bag was such a terrible fake and they knew it but backed up the seller, not the buyer. After the fact, I read multiple reviews with people having similar stories. I will NEVER order anything else from them again. Terrible customer service and their authentication is a HUGE scam! If I could give one star I would. Their site should be shut down.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I don't get the negative reviews, I buy and sell on Tradesy and love the site. There are low fees for sellers and a great return policy for buyers! Sellers get paid fast and I have been able to purchase some really nice items for great prices too. I think it's an overall safer marketplace than eBay or Poshmark. Everything I have bought has been authentic.

Bottom Line: Yes, I would recommend this to a friend

I have used Tradesy to sell gently used items for the past few years. The items that I sold tended to be typical mall brands.

They implemented new policies no longer allowing you to sell items under $10 and upping their commission on any item under $50 to be $7.50, allowing you to keep your previously listed items under $10 posted without the $7.50. They raised their commission again, and at that time made it to were if you viewed or edited your $10 and under postings, the $7.50 would be taken out. On some items, this would end up that if the item sold, you would essentially owe Tradesy money.

They have tried to push out good sellers, but ones that did not exclusively sell super pricey items. It is unfortunate as it is one of the easiest selling platforms to navigate. I guess the good platforms are reserved for the lucky ones that can afford the high-end items.

Bottom Line: No, I would not recommend this to a friend

Horrible customer service! Long wait times and response to times. Poor attention to detail. Company reps with lack of experience and knowledge. Unprofessional and impersonal interactions.

Tradesy doesn't care about people. Tradesy doesn't take seriously and doesn't penalize dishonest sellers. Tradesy allows sellers to put back the merchandise, even if they know that it isn't real. Tradesy is writing fake reviews on here for themselves. They are trying to cover up the reviews from real people with bad experiences.

Bottom Line: No, I would not recommend this to a friend

I have had the worst selling experience on Tradesy than anywhere else, and I sell on multiple platforms. It is really unfortunate because they did really well in the beginning. But then they increased the selling fees from 9% to more than double at over 19%.

As if that was not bad enough, they increased the time it takes for your shipping kit to be sent out, they increased the time for your buyers to decide if they want to keep the item or not, the time for your funds to be available for withdrawal, and even after your funds are made available, they take up to 7 whole days to process the transfer.

I have to call EVERY TIME I make a sale because I once waited two weeks for my funds to be made available and the associated I spoke with had no explanation other than they must have forgotten to release the funds.

I spoke with both an associate and a supervisor who told me my funds will be in my bank account either yesterday or today, only for me to call after my funds were not available and be told the funds were just released yesterday and so I will PROBABLY not receive my funds for another two days.

I find this very deceitful and the fact that they need to devise so many different ways to hold on to peoples' funds is not reassuring at all.

If they do not change their business practices, I don't have much hope of them doing well in the future. I am not surprised items don't sell as quickly as they used to. I definitely will not recommend buying or selling with Tradesy and once I finally receive my funds, I will be deleting my account.

Bottom Line: No, I would not recommend this to a friend

If I was a buyer on Tradesy I would give it 5 stars because the return policy is super relaxed. I could return an item for any reason in any condition.

Unfortunately, I wanted to just sell and got burned by a buyer who purchased a new with tags Theory jacket, wore it removing the tags of course, stained it, drenched it in perfume, and returned it claiming that I sent the wrong size. Tradesy inspected the return at their office, approved it, and gave the buyer a full refund. Tradesy never sent me any kind of an alert that the buyer initiated a return and the return arrived in an 8.5 x 11 FedEx paper envelope stuffed in a plastic bag the same size. The jacket was stinky and super wrinkled.

After a lot of back and forth with Tradesy, including detailed pictures documenting the damage, I was offered $25 for dry cleaning, which I declined and they were super generous to increase the offer to $30. I took the $30 and removed all my listings because I was just tired of being treated like an idiot. I might come back as a buyer though and buy, wear, and return some nice designer items.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have just purchased a pair of shoes for $2000. I was so scared to do so but went through many many many messages with the seller before I decided to hit the checkout button.

When I asked the seller why the address shows somewhere in America, she said yes, that is the Tradesy address, they are sent there and then it will be sent to you. The seller double-checked with Tradesy and they said yes, but to send it to me it is the seller's responsibility. Tradesy does not allow shipping Internationally. The seller asked Tradesy before the sale was done and Tradesy said yes, it can be done (I have all the messages).

Tradesy is completely at fault! I have sent them a string of emails, with the seller also helping, and Tradesy says "well, we don't ship overseas". They do not answer any of my questions as to how I should get my shoes! I don't even know where they are! Or at least give me my money back. Or check out the seller as they "apparently" check out all their sellers and make sure they are authentic.

I am seeking advice from a lawyer. I have a friend in America who has had bad problems with this site and has added her review here also. It's not only happening to me. They are rude and untrustworthy.

Please save your time and money! I am totally disgusted and have had severe anxiety, and when I told them this they still would not help! They are happy to just take your money. I will NOT be leaving this alone!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I cannot even begin to express how infuriating it is to sell on Tradesy. As a seller, it’s a disadvantage. And I have been a seller on their platform for over 6 years with a solid track record! So it’s not like I am a new seller with little selling experience! I can understand that they can hold up to 21 days on accounts that don’t have a strong sales record or history. I am primarily a seller than I am a buyer on their platform, but I sure hate using their platform to sell.

They hold your funds for a ridiculous amount of time, usually literally weeks longer than most other platforms which usually release funds to the sellers within 3 days, which should be the industry standard! Yet, Tradesy is not even up to speed with its outdated, slow system. There is always a long wait for everything, from them releasing the funds, then there’s another week of waiting if you decided to transfer your balance out from Tradesy and into your bank. This is beyond ridiculous. ACH transfer should not take a week, it usually takes about 2–3 days maximum, some platforms I have used process even faster, so if I transfer the balance to my bank in the morning, the funds are usually deposited into my bank account that same night or very next business day! That’s how business should be run and operated!

I swear, I hate Tradesy and I will delete my account once my current listings are all sold, since I still have pending sales where they still need to release my funds, so I will wait until all that is clear. I am so over them right now and would absolutely not recommend their platform to anyone, but especially those who are looking to sell things – there are better options and better platforms than Tradesy!

I simply don’t want others to experience the same frustrations I have, as well as some of my friends who have sold on their platform, who have all deleted their account and I will soon follow as well after I have sold the remaining items on my listing.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I was looking for David Yurman estate jewelry, so I decided to give Tradesy a try instead of driving around to consignment stores. My first purchase was a huge disappointment, to say the least. I took a leap of faith and ordered a pair of DY sterling silver hoops listed for $255.50. (They are normally $325.00).

I shipped the earrings back this morning and depending on the response, I may or may not try Tradesy again. If they handle this correctly and refund my money, I will likely give them a try again. I would also hope that they take this seller off the site. It says that this seller has done two other David Yurman sales, so I didn't question the authenticity. If either of those two sales were also determined a fraud, Tradesy should have removed this seller immediately. I am curious to know if the other two purchasers got real David Yurman products or if they too received a knock off.

Bottom Line: No, I would not recommend this to a friend

As a first time buyer, I bought a "white" Dior bag.

The bag had been sprayed with "white" shoe paint, and white specs were not removed from the metal parts well, which gave me a clue that someone sprayed the bag with white paint.

I sent the photos and requested to send it that Tradesy can examine. After a lot of back and forth for weeks, they said that the bag is authentic!?

So, even if the bag is spray painted badly to fake as a white bag, for their authenticity team, if the original is authentic, it passes as ok.

A terrible standard. Since then I have purchased a few items from Real Real. They have a real person answer the phone, and the standard fit authenticity and customer care are by far better. Don’t buy from Tradesy, my advice from an unacceptably low standard.

Bottom Line: No, I would not recommend this to a friend

Don’t waste your time and/or energy, not to mention your hard-earned cash on this site. Buy anywhere else but here if you don’t want heartbreak.

I spent money on this site about 1 year ago and had very misrepresented items and was told is was authentic and given a site credit, then since going back and forth with them trying to get something worth getting, and so far heartbreaks and NEVER can get my money back.

Bottom Line: No, I would not recommend this to a friend

If you value your money and your time, STAY AWAY FROM Tradesy.

If you value your money and your time, DON'T BUY HERE.

I bought a Furla bag past Monday and they said it was supposed to be delivered by Wednesday, the tracking code said it was delivered but it WAS NOT.

They play with your time and money! They think you are a CLOWN.

They don't respect their costumers. They said they are not making a refund for a lost order. I mean? WHAT? They already charged a large amount of money on my credit card and they plan to remain this claim like this.

I don't recommend this company. If you want to buy good brands for less go to www.6pm.com.

Bottom Line: No, I would not recommend this to a friend

I purchased a pair of sneakers under the impression they were authentic, however, the sneakers were fake! After an independent authentication, Tradesy refunded my order. The sad part is the seller who sold me the fake item is still on the site! Tradesy could care less if the item is fake, until you catch them in their deceitful business practices. Word to the wise, authenticate all items you purchase from their scammy website.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Sold a brand new YSL bag with stuffing etc. that I had for a while and really got no use out of. The buyer decided to return it and once I was made aware (because it had been days of not getting my earnings released, they never told me ). I called to confirm that I was getting back everything I sent it with, including a Saks gift box, etc. I got back a mushed-up bag, no box, stains on the inside of the bag. Hardware damaged like if it was scratched, FOOD PARTICLES stuck to the bag...and they refuse to acknowledge my return dispute. The buyer obviously used it for a weekend and then returned it to me. How this bag passed inspection I have no clue.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I am a reseller on multiple platforms. I sell between all platforms (mostly Poshmark and eBay), around $7,000/month. I have had 8 Tradesy sale (slow anyways) and of those 8, five have been returned, and usually weeks later. It's all BS. One lady just bought a dress "for Christmas" she said, was very rude and said "please ship this out today, I need it in time for Christmas," and mind you, this was already three weeks away from Christmas. So two weeks after delivery, it is only one day until I am supposed to be able to withdraw my earnings, and I get a notification that the item is being returned to me (this is a very common story).

I'm sure these people wear the items and then open a return case. They can literally return it for anything and I hate how Tradesy does nothing to really update you until the last minute. I hope Tradesy burns to the ground and dies, it clearly does not make much money. I will be deleting my account once I get the dress back but I'm sure that will be another month. Do not waste your time, spend your time on sites that value their sellers, like Poshmark and eBay.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I am a seller since 2017 on the Tradesy platform, they recently implemented a new returns policy, where the buyer can return the item, and now Tradesy is returning the items to the online closet seller. They took the "misrepresentation claim" returns for luxury items out of the mix, and are now returning all returns directly to the seller! Without any transparency to the seller or buyer, or communication with the seller and buyer. This seems to me to be an unfair business practice, as Tradesy is an online seller platform that takes 23% off the top as their commission, to begin with, to use their platform. So, if you plan on selling an expensive Chanel bag on their platform think again, because the buyer now can return a replica, and you could be out thousands of dollars in your investment in your closet. Do not use Tradesy to buy or to sell.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Excellent! Very easy process from start to finish! The quality of the product was very nice and the price was fair as well! Will definitely use Tradesy again!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Tradesy is almost always reliable and most of the items are not disappointing. I've received some items that aren't the same as pictured.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

All was easy and correct.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Very positive! Thank you, this is the first time I purchased something from you and was very nervous. I received my package today and I am very happy with what I purchased!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience is great. Tradesy offers options for payment and merchandise arrived when promised. It would be a nice option to keep a tally in the form of points for each customer’s purchases. A percentage could be offered to customers who buy frequently.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend