About Trim

By J.R. Duren
HighYa Staff
Published on: Dec 15, 2017

Trim is a financial tool that tracks your spending and subscriptions and will use their in-house methods to negotiate your cable bills and save you money.

The platform is very similar to Clarity Money in the sense that it provides you a good overview of what’s happening with your finances. The main differentiator is the bill negotiation, something we’ll talk about later in this review.

Trim was launched in 2015 by Thomas Smyth and Daniel Petkevich. Before Trim, Smyth worked at a couple of investment firms that focused on start-ups. Petkevich worked for The Climate Corporation, Octane Lending, and popular home-listing site Redfin.

According to an article from The Penny Hoarder, Smyth said he started Trim as a way to automate saving consumers money.

His mother had a Comcast account and he found out Comcast had been slowly raising her rates. Smyth talked with Comcast and saved his mom almost $40 a month.

That experience led him to believe he could build a bot that could negotiate with cable companies on your behalf, mainly because Comcast’s online chat reps used scripted responses to negotiate with customers who were unhappy with their bill.

“My grandmother was overpaying by $35 a month for Comcast, because they had raised her rate a little bit each year for the past decade,” Smyth said. “I negotiated my grandmother’s bill (saving her $420 per year) and wondered if there was a way to do that automatically.”

Does Trim really live up to the claims that it can save you money? How does the platform work? Those are questions that we wanted to answer in an effort to help you understand how Trim can help you.

Signing Up for Trim

Getting a new account with Trim is very simple. You can do it in less than three minutes and all you need to provide is your name and address, then sign into the financial account you want to link to Trim.

Using Trim: The Most Important Features

Your account page is split up into three different sections: tools, Your Wallet and Transactions/Monthly Charges.


In the tools section of your Trim account, you’ll find three tiles that offer the platform’s services. First, you have what’s called the Comcast Defense tile. This is the tool you’ll use to see if Trim’s negotiating bot can lower your cable bill.

To use this tool, you’ll have to provide Trim with your login information and the card you’re using to pay for your cable bill.

According to Trim, they’ll work on your behalf to negotiate your price. If they are able to win you a discount, then they’ll take 25% of what you save each month. We signed up for the service but had not heard any updates when this review was published.

Here is a list of some of the cable companies that Trim could negotiate with at the time of publishing:

  • AT&T
  • CenturyLink
  • Comcast
  • Cox
  • DirectTV
  • Dish Network
  • T-Mobile
  • Verizon
  • Time Warner
  • Sprint
  • Google Fiber

As you can see from the list, Trim will negotiate with more than just cable companies. They’ll also try and talk mobile and internet companies down.

Another tool Trim offers is a car insurance optimizer. This works in the same way that a car insurance aggregator functions. It searches various insurance companies to find you the lowest rates.

In order to get Trim to find your best rates, you’ll have to provide Trim with the login information for your auto insurance account.

The final tool in this section is the ability to customize your “Personal Alerts”. This section is similar to the alerts you set up with your credit card or bank account. You have the option of choosing which alerts you get and the transaction amount that triggers the alert.

Here are the following transactions that can trigger alerts:

  • Payday
  • Overdraft fee
  • Late fee
  • Balance update
  • Credit card usage
  • Large transactions

Trim also gives you the option of sending alerts when your checking account balance drops below a dollar value you set.

Your Wallet

This section is where you keep track of your checking, credit card and savings balances associated with the bank account that you linked.

Each one of the balances included in this section has a sub-menu where you can check out the account’s balance over time, spending on the account and the ability to hide the account from view.

Keep in mind that the “balance over time” feature won’t pull up balances from before you started your Trim account. It needs a few days of data to populate the graph.

When you click on “spending on this account”, you’ll be moved to the Transactions/Monthly Charges section.

Transactions/Monthly Charges

This section shows you all the recent transactions you’ve made because it defaults to the Transactions tab. The Monthly Charges tab shows you the recurring charges you have: Netflix and Hulu are examples.

The real power of this part of Trim is the “See More” button, which takes you to a pop-up that allows you to see your transactions one of four ways: most recent, largest, merchant and category.

When we clicked “Category”, we saw a five-category list: other, shopping, groceries, restaurant and income. We appreciate that Trim separated shopping from groceries but we think the categories are still too broad.

Granted, Trim isn’t meant to be a budgeting tool which is why, in our opinion, the Category section is pretty basic.

Pro tip: Trim also gives you the ability to cancel a subscription.

Public Opinion About Trim

Much of what we read about Trim came from other review sites. Since the platform doesn’t have an app, there was no wealth of consumer information available through iTunes or Google Play.

The other sites we browsed repeated the information we have here – that Trim tracks your spending, can negotiate your cable bills and has the ability to cancel unwanted subscriptions.

How Trim Compares to Clarity Money

As we mentioned in the beginning of this review, Trim is very similar to another spend-tracking platform called Clarity Money.

The two apps basically offer the same types of tools for tracking your spending. They let you know which transactions have taken place, which categories those transactions were a part of and which accounts you used to make the purchases.

In our opinion, the main differences between the two platforms are:

  • Trim does the automated bill negotiation for you
  • Clarity has a better Dashboard – you can access more metrics
  • Clarity has an app
  • Trim’s notifications are more customizable
  • Trim claims to find you lower car insurance rates

Our Final Thoughts About Trim

We live in a time when most consumers want an automated, easy way to track their finances. A new crop of financial tech companies has sprung up offering apps that do just that.

Trim is one of those apps and, based on our research, we think it does a great job of offering consumers an easy-to-use platform through which they can see where their money is going, which subscriptions they have and how much they’re spending across a variety of categories.

As we said earlier, Trim isn’t meant to be a budgeting app. So, don’t expect it to offer you an intuitive tool for organizing your spending.

Trim is more like a doctor telling you what your overall health is at any point during the day, whereas a budget is like a dietician who is telling what types of food you need to eat, which foods you need to cut back on and what’s possible for you if you can make changes in what you eat.

The advantage to Trim giving you an overview of your finances is that it combines a lot of different tools into one platform. You don’t need a car insurance site and you don’t need to haggle with your cable company. You don’t need to log into your bank’s website to check your balances on your checking savings and credit cards. Everything is in one place.

As for downsides, Trim doesn’t have a mobile app and this could be a deal-breaker for some consumers. If it is, then we suggest checking out Clarity Money. The app won’t negotiate your cable bill or find you lower car insurance rates, but it has pretty much everything else.

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Read 24 Trim Customer Reviews and Complaints

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Average Consumer Rating: 1.5
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 1 2 star: 1 1 star:  20
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 24
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  • Worst experience ever!

    • California,
    • Jun 13, 2019
    • Verified Reviewer

    There is NO customer service with this company...so if you have a problem (which I do) you can only email them and wait 1-2 business days. While I did that over 2 days ago, they still went ahead and "negotiated" a bill for me, after writing to them NOT TO. Now they've charged my credit card for their percentage, but the bill (Verizon) I had already negotiated myself. Now they seem to be taking credit for that. I DO NOT RECOMMEND Trim. So, now I've filed a dispute on my credit card, but who knows what will happen. I am about ready to hit the Better Business Bureau to see if there is any recourse I can take there. Bottom line: STAY AWAY.

    Bottom Line: No, I would not recommend this to a friend

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  • Careful with 12-month commitments. Immediate expense without savings.

    • Sunnyvale, CA,
    • Jun 11, 2019
    • Verified Reviewer

    Mixed results. Happy to pay the 25% for negotiated savings immediately effective, such as a discount for an internet outage.

    Be careful if they "negotiate" a 12-month agreement. You will be billed right away before actually realizing the savings over 12 months. This means, additional expenses and no savings for a few months. I contacted customer service by e-mail but did not get a reply.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Fraudulent charges

    • California,
    • Apr 24, 2019
    • Verified Reviewer

    I signed up for Trim and the service surprisingly worked for lowering some of my smaller bills, which was great. Then it moved on to "save" me money on Sprint, $120 for the whole year, and charged me $30. I was ok with that, until I realized they were going to charge me another $30 for the same savings 4 months later. I looked into all of my accounts and found out they didn't save me anything on that first sprint bill. I got transcripts from Sprint, bank statements, previous emails, receipts of charge, etc. to prove they didn't do anything and were fraudulently charging me. Two weeks of back and forth emails and me threatening to take them to court, and the issue was resolved and my account was deleted.

    If you use this service, you still need to be COMPLETELY aware of your current bills, bank statements, and charges. It can help to some extent, though.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Trim is a fraudulent company - do not use!

    • California,
    • Mar 21, 2019
    • Verified Reviewer

    Trim claims they have saved me $414 on my AT&T bill. They have taken $176 from my account. I called AT&T to confirm that there will be savings on my account, to which they replied as follows:

    "I cannot see any savings that will apply on your account in the near future that will save you any money. There have been no changes on your AT&T accounts in regards to any offers that would save you any money in the upcoming months. Your account remains unchanged."

    Trim's $10 service is a scam. Complete and utter fraud. Do not use this service.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Zero customer service

    • San Diego, CA,
    • Feb 27, 2019
    • Verified Reviewer

    This is an online platform with no app. Because of this, there is never a real customer service person to talk to. The "trim bot" does whatever it wants, and if you tell it not to, or cancel service, etc., it will still do what it wants to do. Then, you are charged for the bot "helping" you when in most cases I’ve discovered, it costs you much more.

    I went all in and set up a savings account. Even after turning off automatic withdraws (and receiving the confirmation email) money is still being taken out of my account, plus $2/month for using the savings service.

    I have attempted to contact their help email every other day for the past two weeks and have never received a response. The bot is no help here either; you will never be contacted with a real person.

    I plan on filing a complaint with the BBB, which I’ve never done in my life, so please, stay away from this service!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Quite a nightmare

    • Illinois,
    • Feb 11, 2019
    • Verified Reviewer

    I signed up for Trim expecting to SAVE money. They got into my AT&T account and supposedly "negotiated" some changes. I got a mere $10 discount, only for ONE MONTH. I had asked Trim to not go ahead and not charge me (as instructed in their notification that said to send them an email if I did not want this deal and pay them $157 (!) for my $100 AT&T bill, that used to be between $108 and $124 before they "negotiated"). Needless to say, the email was not responded to until many days later, when they said the deal happened and they could not now access my AT&T account to send them something to enter (???), and they would put the charge on hold (their charge).

    I forgot about it. I told them to not charge, to refund if they did, and to leave my AT&T account alone. Today, magically a $157 charge was made to my American Express, by Trim. I sent them an email with my AT&T bill and requested a refund. Since there is no negotiated discount in the amounts they said they did ($630 annual savings? Really?). I will dispute this charge since it is a charge for no service. Especially as I asked to NOT GO AHEAD with the service. I deleted my account from Trim, regardless, they submitted this charge, despite emails exchanged. It is frustrating.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    Horrible service

    • Nov 29, 2018
    • Verified Reviewer

    They charged me $50 without saving me anything.

    They charged me without notifying me.

    They scam people.

    Don’t use them. I had to call my bank to stop their payment. But they still have my account number and routing number.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 18 people found this review helpful

    Might Work For Those Not Paying Attention

    • Atlanta, GA,
    • Nov 23, 2018
    • Verified Reviewer

    Nowhere near the level of transparency needed for this. My cable bill was “Negotiated” by changing levels of service and now thanks to Trim (and an equally opaque cable company) I have absolutely no idea what service I have or frankly what I'm paying, just a nice Trim charge to my credit card.

    Bottom Line: No, I would not recommend this to a friend

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  • 29 out 30 people found this review helpful

    Worst ripoff of the century

    • Denver, CO,
    • Nov 8, 2018
    • Verified Reviewer

    The system claimed to have saved me over $300 for a yearly subscription. I waited a few months and noticed my bill had lowered by a whopping $2. This company charged me $108 (1/3 of my supposed yearly savings). I have contacted them and their canned email responses never allow you to get through to anyone. There are countless others who have experienced the same thing. Do not trust your money with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 21 out 22 people found this review helpful

    Said they'd saved me, but they didn't

    • West Palm Beach, FL,
    • Oct 31, 2018
    • Verified Reviewer

    Recently I received an email from AskTrim that they'd saved me $1,010 over the last year and that they'd charge me 25% of that savings ($252.50). While I'd only been noticing my Xfinity bill going up every month. So I looked at my Xfinity account and I noticed I had exactly the same plan as before with absolutely NO promotional or discounted rate.

    Bottom Line: No, I would not recommend this to a friend

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  • 43 out 50 people found this review helpful

    Avoid at all costs! They are identity thieves!

    • Van Nuys, CA,
    • Sep 30, 2018
    • Verified Reviewer

    I received an email from Trim letting me know they were negotiating my cable bill with Spectrum. I am grandfathered into my previous contract with Time Warner before they merged with Spectrum. This allows me to DVR six programs at a time. The new Spectrum service does not allow that, which is why I opted to stay with the Time Warner plan for as long as I am able to.

    So I got an email from them letting me know they had negotiated down my bill. Initially, I was happy until I found out that what they had done was actually change my service to the new Spectrum cable plan. I found this out when Spectrum sent me an email confirming that they were sending me new equipment for me to install my new plan. Fortunately, I was able to call Spectrum and cancel the new agreement, restoring the service I already have and want to keep.

    I was incredibly disturbed to hear from the Spectrum customer service representative that "I" had called to make the change to the service. I had done nothing of the sort. Later I was contacted by a supervisor who had listened to the call that came from Trim (not a chatbot but a human female) and the call I had made to cancel, and she verified that the person who had called had identified herself as me.

    I have sent two messages to Trim customer service and have received no response other than to say that one of my messages has been merged with the other.

    I am seriously considering filing a report with the Better Business Bureau and possibly the FBI for identity theft. Negotiating bills is one thing; impersonating me to do it is a felony.

    Bottom Line: No, I would not recommend this to a friend

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