Start your review of TrueCar:
  • 109 Customer Reviews
  • 12% Recommend This Company
1.5 out of 5
5 star: 6% 4 star: 3% 3 star: 3% 2 star: 3% 1 star: 82%

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  • Total joke

    • By Robert B.,
    • Port St Lucie, FL,
    • Aug 10, 2018
    • Verified Reviewer
    Overall Experience:

    This is just a total lead generator for any all dealers of the car you are looking for in your area. I never got one single valid TrueCar offer, but I did get 1000 phone calls and emails from dealers. Good luck.

    You're just as well on your own.

    Bottom Line: No, I would not recommend this to a friend


  • Bad business, a complete scam

    • By Ron W.,
    • Reno, NV,
    • Aug 8, 2018
    • Verified Reviewer
    Overall Experience:

    I got my used car certificate for a BMW X1 with low miles in the color i was looking for. I scheduled an appointment the same day to look at the car. I drove 97 miles and this car does not exist, they tried to sell me a different car, black on black with 50K miles. Bait and switch scam. Run away! I won’t do business with them or your TrueCar service. TrueCar, what an oxymoron? These cars don’t even exist. Not true car, it's crap.

    Bottom Line: No, I would not recommend this to a friend


  • Do not use TrueCar, ever!

    • By Chris H.,
    • Colorado,
    • May 26, 2018
    • Verified Reviewer
    Overall Experience:

    Do NOT, under any circumstances give your phone number to these liars!

    They give your number to every dealership in your area. I was just trying to find out if TrueCar had any useful information. After I made an account with them, literally, every dealership in my town started calling me within five minutes, literally!

    Do not use TrueCar unless you want your phone number handed to every car salesman within 100 miles.

    Bottom Line: No, I would not recommend this to a friend


  • TrueCar and Toyota of Hollywood are fraudsters

    Overall Experience:

    I received my TrueCar certificate and telephoned the salesman named Mr. Crockett at Toyota of Hollywood, Florida. I asked the salesman to confirm that they will honor the price on the certificate since I did not want to drive one hour away to waste my time. I spoke to the salesman five times, and he assured me that he had checked multiple times and that the Toyota of Hollywood dealer would honor the price join the certificate.

    When I arrived at the dealership after driving for more than one hour on Mother's Day, the manager said that this was a mistake and that they would not honor the TrueCar certificate. The sales manager tried to call Mr. Crockett by telephone, but there was no answer. That manager told me that their salespeople mislead customers to get them to come to the Toyota of Hollywood dealer because they are paid bonuses for every person who visits the dealer. I told the sales manager that Toyota of Hollywood and TrueCar are jointly perpetrating a fraud on unsuspecting customers.

    Do NOT ever use or trust TrueCar or Toyota of Hollywood.

    Bottom Line: No, I would not recommend this to a friend


  • Total scam - bait and switch

    • By J J,
    • Los Angeles, CA,
    • Jan 7, 2018
    • Verified Reviewer
    Overall Experience:

    TrueCar's average price is not selling price out the door; it is the offering price by dealers. These dealers low-ball by offering factory authorized incentives that may not be applicable to the buyer, such as offering college grad and military discounts the buyer will quickly learn is not allowed to them. Additionally, the vehicle requested is seldom available; instead, a similar vehicle loaded with options not requested will be found.

    The dealers must pay TrueCar, so by using this service, the buyer may well be losing negotiation leverage.

    Bottom Line: No, I would not recommend this to a friend


  • The way car buying should NOT be

    Overall Experience:

    I engaged and submitted the information that was required to obtain pricing for a new 2017 Honda CRV touring model in a specific color.

    Once you submit your phone number and email address, you're "toast," as they say.

    I had 4 local Honda dealers calling and asking me to come in, meet their manager, go for a ride eat donuts, drink coffee and just the usual waste of time. When I asked the question "do you have this make, model, and color in stock?" I got every answer from "we can get it, you can have whatever you would like, we love you, we want to earn your business" blah blah blah.

    TrueCar sells your name to every vendor that will buy it. It is an advertising platform. It is not what it is pitched as.

    Car dealers haven't changed, buying cars from them hasn't changed, it is the same prostitution ring that it was 25 years ago.

    You could go to Carmax and buy a fleet return in white, black, or tan. I say that TrueCar is just another step in an already painful and torturous dance that we call car buying.

    Bottom Line: No, I would not recommend this to a friend


  • Avoid request for "price lock" results in permanent robo calls

    Overall Experience:

    The price is meaningless and the dealer is not obligated to honor it. You are selling your phone number to countless call centers (in two days I received 5+ unrelated "service inquiries" that were loud, intrusive, and behaved like scammers under normal questioning), all just to view a phony price guarantee that no one honored. I wish I had looked this up.

    Bottom Line: No, I would not recommend this to a friend


  • Bogus

    • By User One,
    • Atlanta, GA,
    • Oct 30, 2017
    • Verified Reviewer
    Overall Experience:

    The TrueCar certificate what they give is bogus. Even after talking customer support and writing an email to customersupport@truecar.com did not help. The dealership did not honor the certificate.

    Bottom Line: No, I would not recommend this to a friend


  • False advertising

    Overall Experience:

    I normally don't comment on sites, but I have to concerning TrueCar.

    Prior to coming in, we spoke to Missy Brooks about what we were looking for. Specifically, a 4Runner Limited. They had a 2016 4Runner Limited as advertised through TrueCar.com

    From Truecar:

    Liberty Chevrolet

    2755 Automall Drive, Selma, CA 93662

    > | 88 miles away Get Directions

    2016 Toyota 4Runner

    4WD Limited

    Mileage: 33,131

    VIN:

    $29,895

    $12,967 below market

    I told her we had a trade-in and wanted a certain price. It was in showroom condition.

    When we got there, after driving 1 and 1/2 hours, it was not the Limited model, but the base model, an SR5. Although we wanted the Limited, we felt pressure to purchase the SR5.

    At the time of signing the papers, Scottie, the accountant, showed us exactly how much they are giving us in the trade in, some $2K+ below KBB. They flat out lied to us, twice. That caused our payments to be, as I estimate over $100 a month more than what is necessary.

    Would I go back to them? Absolutely NOT!

    Can they be trusted? Absolutely NOT!

    Am I angry? Absolutely YES!

    Bottom Line: No, I would not recommend this to a friend


  • Connected me to a dealer that got me exactly what I wanted

    Overall Experience:

    I was at one Subaru dealer shopping for an outback and waiting for the salesman to return when I pulled my phone (mostly out of boredom) and searched TrueCar. Admittedly, I didn't get the result I was looking for at the time. However, when dealer #1 came back with an offer that was WAY far from my target, I walked.

    A few days later, I was contacted by a dealership that TrueCar had sent my info to. I was annoyed at first to be sure, but it turned out that they called me because they could offer exactly what I wanted at the price I wanted to pay. No lie. I had to drive 40 minutes to get there, but one trip later I had my car.

    To give you an idea of the difference, dealer #1 was offering me the base model at $350/mo. Dealer #2 (from TrueCar) got me the next trim level up for $310/mo. Like I said, miles apart. Gold star for TrueCar.

    Bottom Line: Yes, I would recommend this to a friend


  • Stupid

    Overall Experience:

    Will not let you choose any options. I tried to search about five different times, and I can't find a way to search the correct vehicle. It wouldn't even let me choose the correct year. Worthless.

    Bottom Line: No, I would not recommend this to a friend


Showing 12-22 of 109

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