About TrueSignal Antenna

By HighYa Staff
Published on: Jun 22, 2018

Advertised as the only “super” HDTV antenna, TrueSignal promises to help you gain access to 100+ crystal-clear channels from up to 65 miles away in all directions, without paying for a cable subscription. According to the website, all you have to do is:

  1. Plug one end of the coaxial cable into your TrueSignal Antenna, and the other into the appropriate input on the back of your TV.
  2. Use your TV’s menu to scan for channels.

In just a couple of minutes, they claim you’ll be able to enjoy many of your favorite TV shows and movies, along with local news, weather, and live sports (NFL, NBA, MLB, NHL, NASCAR, Golf, NCAA, etc.), without paying a penny.

Together, the manufacturer tells us that more than two million TrueSignal Antennas gave been sold. But does that mean the technology it features will bring value to you and your family? That’s the central question we’ll focus on in this quick—but informative—article.

An Overview of How Digital Antennas Like TrueSignal Work

All antennas pull signals from the air and translate them into a suitable format for our enjoyment, whether this relates to radio or TV. The only meaningful difference is in the type of signal an antenna is designed to receive and convert.

In the instance of antennas like TrueSignal, they pick up digital over-the-air signals transmitted by major networks like CBS, NBC, ABC, PBS, The CW, and Telemundo (to name just a handful).

So, will antennas like these technically help you continue enjoying programming, without signing up for a cable contract or paying steep monthly subscription costs? Yes—but there's a huge asterisk next to this.

Why? Two core reasons:

Which Channels do Antennas Like TrueSignal Provide Access To?

First, as you can see from this shortened channel list, digital antennas only provide access to free OTA signals. So, unless your favorite programming is broadcast on one of these options, you could lose access to some (or all of it) once you ax your cable subscription.

Do These Antennas Always Provide Crystal Clear Reception?

Next, the exact number of channels you’ll have access to with any digital antenna depends on the specific market you live in, your distance to transmission towers, and any surrounding geography.

Pro tip: Using sites like the Federal Trade Commission’s DTV Reception Maps, AntennaWeb, and AntennaSearch to learn which towers you’re close to, as well as their distance, can go a long way toward helping you maintain realistic expectations about which channels you might receive with a digital antenna like TrueSignal.

For example, if you live in close proximity to New York City, you're guaranteed to have more transmission towers nearby than someone who lives in rural Nebraska. Even within areas of the same general size, though, other factors can impact reception, such as geographic features like hills, mountains, and trees, and well as manmade ones like tall buildings.

Potential Digital Antenna Pros & Cons

According to the TrueSignal website, their antenna is multi-directional, which can receive signals from multiple directions, which could be a significant benefit if you live in the middle of multiple towers. Crutchfield’s Steve Kindig explains that despite this potential benefit:

“Directional HD antennas are able to pull in signals from greater distances, and because they "see" in only one direction they are resistant to noise and "multipath distortion" (a problem created when an antenna receives reflections of the desired signal).”

On the other hand, he explains "Because multidirectional antennas "see" in many directions, they are more likely to pick up noise, interference, and multipath distortion.”

Related: How I Cut the Cord and Keep TV, Internet, and Cell Phone Bills Under $150

We’ll pick back up with some other factors to consider when purchasing a digital antenna shortly. In the meantime, let’s quickly discuss TrueSignal’s cost and the company behind it.

How Much Does TrueSignal Antenna Cost?

The TrueSignal Antenna is only available directly through the manufacturer at the following prices:

  • 1 Antenna: $39.95, plus $6.93 S&H
  • 2 Antennas: $69.90 ($34.95 each), plus $8.67 S&H
  • 3 Antennas: $100 ($33.33 each), plus $10.48 S&H
  • 4 Antennas: $130 ($32.50 each), plus $12.35 S&H

San Mateo, CA-based TrueSignal TV, Inc. provides a 90-day money back guarantee on all antenna orders, less S&H, which you can request by calling (855) 637-3249 or sending an email to support@truesignaltv.com.

TrueSignal Antenna vs. the Competition

Despite their marketing claim that TrueSignal is America’s “most advanced HDTV antenna” that “leads its class in range and reception,” we encountered dozens of flat digital indoor antennas boasting many of the exact same features during our research.

These included multi-directional and reversible reception, paper-thin designs, the ability to pick up signals from 65+ miles away, and quick and easy setup using coaxial connections.

Here were some of the most popular results on marketplaces like Google Shopping, Amazon, and Walmart as of this writing:

Model Price Special Features
TrueSignal Antenna $32.50+ Up to 65-mile range
Mohu Leaf $39.99+ Several models to choose from, paintable, made in the USA
RCA ANT1650F $30 Includes removable amplifier, paintable
Magnavox MC325N $19 Includes amplifier
RCA Indoor Flat Antenna $35 UHF and VHF reception, black and white sides to match your décor, includes mounting tape
Antennas Direct Indoor Amplified Flat Antenna $80 VHF and UHF reception, includes USB input

This is to say nothing of the generic branded options available on many of the same marketplaces, some of which were priced as low as $20 at the time of our research. Considering some of these models cost one-quarter the price of others, how can you decide if paying more money for a digital TV antenna will deliver a higher level of value?

Like any other product, no single model will work perfectly in every circumstance. Given many of the criteria we discussed earlier that can impact your reception (metro area statistics, distance to tower(s), geography and manmade structures, etc.), no single model will work perfectly in every circumstance.

As a result, if you’re looking to replace major network programming without a cable subscription, it’s up to you to start by learning 1) how far you are from broadcast towers, 2) which networks these towers represent, and 3) which direction they’re facing.

Outside of this, returning to Steve Kindig’s Crutchfield article, he points out that:

“Digital TV signals can be broadcast over two different frequency ranges: VHF (Very High Frequency) and UHF (Ultra High Frequency). The VHF channel range is 2-13 — "low-band" VHF is channels 2-6; "high-band" VHF is channels 7-13. The UHF channel range is 14-51.”

Because “there are nearly 1,800 full-power TV stations across the U.S., including 1300+ UHF, around 450 high-band VHF, and fewer than 50 low-band VHF,” he says, “ you'll need a [combo] VHF/UHF antenna” if “some of the local stations you want to receive are below 14 — especially channels 2-6.” Another important criterion to keep in mind.

Note: We reached out to several customer support representatives during our research, none of whom were able to provide any additional details beyond what was presented on TrueSignal's website (including if it receives UHF and VHF).

Another important consideration is whether or not you need a built-in amplifier (again, depending on distance and reception), which we also weren’t able to confirm regarding TrueSignal. However, Crutchfield’s Steve Kindig emphasizes:

“Most experts recommend only using an amplifier if you need to. The potential drawbacks of amplifiers are that they amplify noise along with the signal, and they can be overdriven by strong signals, which can make reception worse.”

Let’s go ahead an wrap everything up.

Should You Place an Order for the TrueSignal Antenna or a Competitor?

The bottom line is that we’re not here to tell you how to spend your hard-earned money. Instead, it’s our job to present the relevant facts about a product or service and leave the final decision up to you.

With this said, based on what we can see from the popular competitors above chosen at random, the TrueSignal Antenna seems to come with a low price, many essential features that customers seeking to ‘cut the cord’ are looking for, along with a 30-day refund policy.

Just keep in mind that you’ll lose your initial S&H if you’re dissatisfied, and you’ll also have to pay to ship your antenna(s) back to the manufacturer.

Also, as we outline in our Step-by-Step Cord Cutting Guide, don’t forget that these antennas only provide access to free over-the-air digital signals transmitted by major networks.

So, if your favorite programming is broadcast on premium networks like HBO, Showtime, TNT, Discovery, Lifetime, or Nickelodeon (to name just a handful), you'll have to figure out a way of regaining access after canceling your cable subscription.

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21 Consumer Reviews for TrueSignal Antenna

Average Consumer Rating: 1.1
Rating Snapshot:
5 star: 0 4 star: 1 3 star: 0 2 star: 0 1 star:  20
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 21
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  • 11 out 11 people found this review helpful

    Doesn't pick up any channels at all.

    • Granite Falls, WA,
    • Jan 17, 2019
    • Verified Reviewer

    This is a piece of crap. No channels were picked up. After reading all the reviews, I doubt I will see any of my money back. No one should ever order this garbage. This company should be ashamed of themselves. I am disgusted and wished I had seen these reviews before purchasing this crap. Again, we shouldn't be forced to even give it one star as it doesn't even earn it.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    A total rip off!

    • Chicago, IL,
    • Jan 13, 2019
    • Verified Reviewer

    This product is A SCAM! And when you try to return it, they offer to give you a percentage of the cost of the item, or they make the return shipping cost MORE than what you paid for it. They also said that THEY DON'T guarantee the receiving of the item, if sent back, even though you have a tracking number for the package or if item is sent back, this company won't give you immediate credit for it. It'll take 8-10 week for a refund. So, no matter what you do, they keep your money. The product is nothing but a mud flap with wires attached! It doesn't work!

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Waste of my money

    • Santa Ana, CA,
    • Jan 5, 2019
    • Verified Reviewer

    I don't recommend, my old antenna works better. I tried in different places and only received a few channels. Don't buy, don't waste your money. I give one star because I cannot give zero stars.

    Bottom Line: No, I would not recommend this to a friend

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  • 29 out 30 people found this review helpful

    JUNK!

    • Summerville, SC,
    • Dec 26, 2018
    • Verified Reviewer

    I received the antenna in the mail at the house my wife and I are planning to move into in the near future. We are fixing it up a bit, so I didn't see it mandatory to set up satellite and internet as of yet. I saw an advert for this and thought it would tide me over while I get the house ready.

    It is simple instructions, so I plugged everything in...got nothing!

    Moved from room to room and window to window...nothing!

    Drove the hour back to the house we currently reside in and emailed support. Received emails asking pretty dumb questions about how I set it up. When it came to rating the service, I was honest, now after over a week I have received nothing and see that according to them the ticket is closed!

    This is junk! I cannot stress enough, DO NOT buy anything from this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 24 people found this review helpful

    Piece of crap!

    • Eden, NC,
    • Dec 21, 2018
    • Verified Reviewer

    I ordered the HDTV antenna and signal amplifier and was charged $85.35 in total. The antenna was 1/4 of the size the picture shows. I hooked it up as directed and it would not pick up any channels - the coaxial cables are very small in diameter and short. The bottom line is it is a piece of crap, please do not waste your hard earned money, and please tell everyone you know not to order this junk. This company is worse than the cable company that rips you off.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    My son wanted to surprise us for Christmas

    • Chicago, IL,
    • Dec 15, 2018
    • Verified Reviewer

    So, my little one decided to buy this online on Facebook, and it turns out that these antennas are not very good at all. You can purchase something like that for under twenty dollars at Walgreens and it will work much better, you may even get 7 channels. Bottom line, stay away, far away from this site.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 30 people found this review helpful

    Somewhere between junk and garbage

    • Morristown, TN,
    • Dec 8, 2018
    • Verified Reviewer

    I ordered two of the units. First, the units themselves do not look similar to the product as advertised. Next, when I connected it (started with only one of them) to the TV as instructed, I got three channels in total. The unit(s) themselves are not at all worth the money, perhaps two coat hangers and some tin foil may do a bit better than this waste of money. So then, how do I return them? There is no packing list, return address or anything else marginally useful on or in the box. I was trying to give this product a zero star review, but, the form mandated that I give it at least one star.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Jan 18, 2019

      Judy G.

      I was on the fence about purchasing this antenna and your review pushed me over. I will not be going that route. I tried calling the number provided, mostly to get a feel for their customer service - SURPRISE - the call was not picked up.

      Thank you!

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  • 26 out 27 people found this review helpful

    Rip off, stay away from this company

    • North Carolina,
    • Dec 7, 2018
    • Verified Reviewer

    I ordered 4 TV antennas and it should have cost me $138.05. My order came up to $175.00. They order me an Amplifier also without my permission. Three days later they reordered everything again and debited my bank account for another $175.00, without my permission. Please, please do not order from this company, it is a SCAM BIG TIME!

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 24 people found this review helpful

    Never worked

    • Cheriton, VA,
    • Dec 1, 2018
    • Verified Reviewer

    The antenna never worked. I was offered the opportunity of a partial refund and I keep a defective antenna or send it back for a full refund of cost plus taxes.

    I chose to return it. It was then that I found out I was responsible for all shipping cost. Both ways totaled $10.68. I've never before dealt with a company that charged for the pleasure of ordering defective products.

    Bottom Line: No, I would not recommend this to a friend

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  • 39 out 39 people found this review helpful

    What a load of crap!

    • Rochester, NY,
    • Nov 26, 2018
    • Verified Reviewer

    This is total BS! I bought 3 as they advertise and chained me along, thinking I was getting a good deal. I only was able to get 11 channels in total. My old antenna that I bought from Walmart gives me 36 HD good channels. I am so angry, and come to find out, this product is made in China. I'm not going to even bother to try and get a refund because they're just going to screw you. This company can go to hell! There was nothing true about it...Do not waste your money on this BS!

    Bottom Line: No, I would not recommend this to a friend

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  • 65 out 65 people found this review helpful

    3" by 14 and 1/2" not as shown, only 16 channels

    • Virginia,
    • Oct 25, 2018
    • Verified Reviewer

    I am NOT happy. The picture in the advertisement must be an UPGRADE. I bought three, and VERY small boxes showed up. No communication or even packing slip. The antenna is 3" x 14 ½". I got 16 channels. I live 8 miles from a huge dish TOWER that stands 10 MILES high. My outside old style antenna gives me 22 channels. With ABS, CBS, and NBC, which this NEW tinny antenna only gave me two of. PLEASE, buyers, beware!

    Bottom Line: No, I would not recommend this to a friend

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    Comments (2)
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    • Oct 29, 2018

      Betty J.

      Could you provide the name of the outside old style antenna you are using?

    • Nov 21, 2018

      Kathy H.

      I have purchased the Magnavox Digital, it cost $19.00. It received about 15 channels. While the cheaper version from online (Wish) cost about $8.00. I received more channels, nearly double the Magnavox, so I guess it just depends. I have to scan the Magnavox several times before it even picked up those channels. Good luck.

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