About TrueSignal Antenna

By HighYa Research Team
Published on: Jun 22, 2018

Advertised as the only “super” HDTV antenna, TrueSignal promises to help you gain access to 100+ crystal-clear channels from up to 65 miles away in all directions, without paying for a cable subscription. According to the website, all you have to do is:

  1. Plug one end of the coaxial cable into your TrueSignal Antenna, and the other into the appropriate input on the back of your TV.
  2. Use your TV’s menu to scan for channels.

In just a couple of minutes, they claim you’ll be able to enjoy many of your favorite TV shows and movies, along with local news, weather, and live sports (NFL, NBA, MLB, NHL, NASCAR, Golf, NCAA, etc.), without paying a penny.

Together, the manufacturer tells us that more than two million TrueSignal Antennas gave been sold. But does that mean the technology it features will bring value to you and your family? That’s the central question we’ll focus on in this quick—but informative—article.

An Overview of How Digital Antennas Like TrueSignal Work

All antennas pull signals from the air and translate them into a suitable format for our enjoyment, whether this relates to radio or TV. The only meaningful difference is in the type of signal an antenna is designed to receive and convert.

In the instance of antennas like TrueSignal, they pick up digital over-the-air signals transmitted by major networks like CBS, NBC, ABC, PBS, The CW, and Telemundo (to name just a handful).

So, will antennas like these technically help you continue enjoying programming, without signing up for a cable contract or paying steep monthly subscription costs? Yes—but there's a huge asterisk next to this.

Why? Two core reasons:

Which Channels do Antennas Like TrueSignal Provide Access To?

First, as you can see from this shortened channel list, digital antennas only provide access to free OTA signals. So, unless your favorite programming is broadcast on one of these options, you could lose access to some (or all of it) once you ax your cable subscription.

Do These Antennas Always Provide Crystal Clear Reception?

Next, the exact number of channels you’ll have access to with any digital antenna depends on the specific market you live in, your distance to transmission towers, and any surrounding geography.

Pro tip: Using sites like the Federal Trade Commission’s DTV Reception Maps, AntennaWeb, and AntennaSearch to learn which towers you’re close to, as well as their distance, can go a long way toward helping you maintain realistic expectations about which channels you might receive with a digital antenna like TrueSignal.

For example, if you live in close proximity to New York City, you're guaranteed to have more transmission towers nearby than someone who lives in rural Nebraska. Even within areas of the same general size, though, other factors can impact reception, such as geographic features like hills, mountains, and trees, and well as manmade ones like tall buildings.

Potential Digital Antenna Pros & Cons

According to the TrueSignal website, their antenna is multi-directional, which can receive signals from multiple directions, which could be a significant benefit if you live in the middle of multiple towers. Crutchfield’s Steve Kindig explains that despite this potential benefit:

“Directional HD antennas are able to pull in signals from greater distances, and because they "see" in only one direction they are resistant to noise and "multipath distortion" (a problem created when an antenna receives reflections of the desired signal).”

On the other hand, he explains "Because multidirectional antennas "see" in many directions, they are more likely to pick up noise, interference, and multipath distortion.”

We’ll pick back up with some other factors to consider when purchasing a digital antenna shortly. In the meantime, let’s quickly discuss TrueSignal’s cost and the company behind it.

How Much Does TrueSignal Antenna Cost?

The TrueSignal Antenna is only available directly through the manufacturer at the following prices:

  • 1 Antenna: $39.95, plus $6.93 S&H
  • 2 Antennas: $69.90 ($34.95 each), plus $8.67 S&H
  • 3 Antennas: $100 ($33.33 each), plus $10.48 S&H
  • 4 Antennas: $130 ($32.50 each), plus $12.35 S&H

San Mateo, CA-based TrueSignal TV, Inc. provides a 90-day money back guarantee on all antenna orders, less S&H, which you can request by calling (855) 637-3249 or sending an email to support@truesignaltv.com.

TrueSignal Antenna vs. the Competition

Despite their marketing claim that TrueSignal is America’s “most advanced HDTV antenna” that “leads its class in range and reception,” we encountered dozens of flat digital indoor antennas boasting many of the exact same features during our research.

These included multi-directional and reversible reception, paper-thin designs, the ability to pick up signals from 65+ miles away, and quick and easy setup using coaxial connections.

Here were some of the most popular results on marketplaces like Google Shopping, Amazon, and Walmart as of this writing:

Model Price Special Features
TrueSignal Antenna $32.50+ Up to 65-mile range
Mohu Leaf $39.99+ Several models to choose from, paintable, made in the USA
RCA ANT1650F $30 Includes removable amplifier, paintable
Magnavox MC325N $19 Includes amplifier
RCA Indoor Flat Antenna $35 UHF and VHF reception, black and white sides to match your décor, includes mounting tape
Antennas Direct Indoor Amplified Flat Antenna $80 VHF and UHF reception, includes USB input

This is to say nothing of the generic branded options available on many of the same marketplaces, some of which were priced as low as $20 at the time of our research. Considering some of these models cost one-quarter the price of others, how can you decide if paying more money for a digital TV antenna will deliver a higher level of value?

Like any other product, no single model will work perfectly in every circumstance. Given many of the criteria we discussed earlier that can impact your reception (metro area statistics, distance to tower(s), geography and manmade structures, etc.), no single model will work perfectly in every circumstance.

As a result, if you’re looking to replace major network programming without a cable subscription, it’s up to you to start by learning 1) how far you are from broadcast towers, 2) which networks these towers represent, and 3) which direction they’re facing.

Outside of this, returning to Steve Kindig’s Crutchfield article, he points out that:

“Digital TV signals can be broadcast over two different frequency ranges: VHF (Very High Frequency) and UHF (Ultra High Frequency). The VHF channel range is 2-13 — "low-band" VHF is channels 2-6; "high-band" VHF is channels 7-13. The UHF channel range is 14-51.”

Because “there are nearly 1,800 full-power TV stations across the U.S., including 1300+ UHF, around 450 high-band VHF, and fewer than 50 low-band VHF,” he says, “ you'll need a [combo] VHF/UHF antenna” if “some of the local stations you want to receive are below 14 — especially channels 2-6.” Another important criterion to keep in mind.

Note: We reached out to several customer support representatives during our research, none of whom were able to provide any additional details beyond what was presented on TrueSignal's website (including if it receives UHF and VHF).

Another important consideration is whether or not you need a built-in amplifier (again, depending on distance and reception), which we also weren’t able to confirm regarding TrueSignal. However, Crutchfield’s Steve Kindig emphasizes:

“Most experts recommend only using an amplifier if you need to. The potential drawbacks of amplifiers are that they amplify noise along with the signal, and they can be overdriven by strong signals, which can make reception worse.”

Let’s go ahead an wrap everything up.

Should You Place an Order for the TrueSignal Antenna or a Competitor?

Based on what we can see from the popular competitors above chosen, the TrueSignal Antenna seems to come with a low price, many essential features that customers seeking to ‘cut the cord’ are looking for, along with a 30-day refund policy.

Just keep in mind that you’ll lose your initial S&H if you’re dissatisfied, and you’ll also have to pay to ship your antenna(s) back to the manufacturer.

Also, as we outline in our Step-by-Step Cord Cutting Guide, don’t forget that these antennas only provide access to free over-the-air digital signals transmitted by major networks.

So, if your favorite programming is broadcast on premium networks like HBO, Showtime, TNT, Discovery, Lifetime, or Nickelodeon (to name just a handful), you'll have to figure out a way of regaining access after canceling your cable subscription.

Customer Reviews

Start your review of TrueSignal Antenna:
  • 36 Customer Reviews
  • 6% Recommend This Company
1.2 out of 5
5 star: 2% 4 star: 2% 3 star: 0% 2 star: 5% 1 star: 88%

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  • Not a product to buy

    • By Troy M.,
    • Mankato, MN,
    • Jul 31, 2018
    • Verified Reviewer

    I think this product is a joke. I only get two channels and have tried different places and still only two channels. I will not recommend this product to anybody!

    Bottom Line: No, I would not recommend this to a friend

  • The company is a rip-off

    • By Todd M.,
    • Huntington, WV,
    • Aug 15, 2018
    • Verified Reviewer

    I ordered the True Signal antenna on July 23rd. I also ordered a power booster that they were advertising that would increase the mileage, I think it was 160 miles. This cost an extra almost $40. When I received my order the bottom of the box had appeared to have already been opened. Although I paid for the antenna and booster, I did not receive the booster. I sent an email to the company and told them the box the antenna was in appeared to have been opened and that I had not received my power booster.

    I received an email back stating the amplifier was in the box with the antenna. The site I purchased this on stated this was a power booster that I purchased. The amplifier is part of the antenna and is not the power booster I purchased. So far I have sent three emails to support including attachments of my checking account that has been deducted for two items and sent pictures of what I received.

    I would not recommend doing business with this company. They still insist the amplifier is the extra item I purchased for $38. I would recommend buying your antenna at Best Buy or WalMart at least they won't give you a hard time and insist you received an item when you didn't.

    Bottom Line: No, I would not recommend this to a friend

  • No good email!

    • By Larry S.,
    • Pennsylvania,
    • Aug 21, 2018
    • Verified Reviewer

    I was going to order this, but I had a question before finalizing the order. Their email is not a good one. It's invalid. I saw that money was taken out of my account, I tried to contact them again but I NEVER got to contact them. Do not deal with this company!

    Bottom Line: No, I would not recommend this to a friend

  • Would not recommend

    • By Tammy L.,
    • Florida,
    • Aug 21, 2018
    • Verified Reviewer

    I would not recommend this to any family or friend. They have the worst customer service representative; they didn't want to listen to what I had to say. He wanted to tell me what he thought and all he kept saying was that he would call the warehouse, order the antenna and the amplifier. Well, the amplifier was not in the box it came in. A gentleman on the phone insisted on telling me that is not what he thought, not what I saw, and not what I had in my hand. I would not deal with these people. Again, the worst worst place to order.

    Bottom Line: No, I would not recommend this to a friend

  • I want my money back

    • By Sonia D.,
    • Utah,
    • Aug 24, 2018
    • Verified Reviewer

    I order a box three weeks ago and still haven't received my box yet. I want my money back! What the heck, it's supporting cut the cable network and this is the best thing over 100 channels!

    Bottom Line: No, I would not recommend this to a friend

  • Caveat emptor

    • By Jim G.,
    • Lebanon, Indiana,
    • Sep 1, 2018
    • Verified Reviewer

    I ordered two from the link of a Facebook page named "Cord Cutters." I was to receive a confirmation/receipt via email immediately. That was four days ago, and I have yet to see one, even though my payment has been withdrawn from my bank. And "no," it didn't get caught in my Junk/Spam filter.

    I seriously doubt I'll ever actually receive the items that I paid for. Now I'll likely be forced to get a new debit card as this apparently bogus outfit has my info. Come Monday, if I still haven't received that email, I'll be registering formal fraud complaints with the FTC, FCC and the Indiana State Attorney General's Consumer Fraud Division.

    Bottom Line: No, I would not recommend this to a friend

  • Incompetent shipping

    • By Janis L.,
    • Holmen, WI,
    • Oct 5, 2018
    • Verified Reviewer

    I ordered the antennas on 8/24/18 but the product didn't show up. I contacted repeatedly and was told it is on its way, NOT. I then told them to cancel the order; I was done. A couple of days later they contacted me and said your order has shipped. I once again contact them that I told them I was canceling the order. Then they tell me it's too late, BS. When it did arrive, I returned it unopened and notified them. Then try getting your refund. Today they stated my credit had been processed, however, it's $11.67 short. They are apparently trying to charge me for their incompetence. Just to forewarn, you do not want to deal with this company.

    Bottom Line: No, I would not recommend this to a friend

  • Don't buy it

    • By Cortland K.,
    • Washington,
    • Oct 6, 2018
    • Verified Reviewer

    I bought the Antenna and paid $49.48. It didn't work so I sent an email and they told me if I kept it they would give me back 65% of my cost. They told me it would cost $8-10 to ship it back so I agreed to keep it. They only refunded my account $25.96. I emailed them and asked who did the math. My refund should have been $32.16. I emailed them and said I wanted to send it back for a full refund. It cost $3.75 to mail it back. I mailed it on September 12th and on October 3rd they refunded my account $13.99. I'm still out $11.53.

    Bottom Line: No, I would not recommend this to a friend

  • They ripped me off $38.08

    • By Chris J.,
    • Alabama,
    • Oct 10, 2018
    • Verified Reviewer

    I canceled right away and they kept $38.08. This is a scam. They throw you a line bite and they got you. Stay away from this site. I had to give them one star, but it is minus one star.

    Bottom Line: No, I would not recommend this to a friend

  • 3" by 14 and 1/2" not as shown, only 16 channels

    • By Arlene S.,
    • Virginia,
    • Oct 25, 2018
    • Verified Reviewer

    I am NOT happy. The picture in the advertisement must be an UPGRADE. I bought three, and VERY small boxes showed up. No communication or even packing slip. The antenna is 3" x 14 ½". I got 16 channels. I live 8 miles from a huge dish TOWER that stands 10 MILES high. My outside old style antenna gives me 22 channels. With ABS, CBS, and NBC, which this NEW tinny antenna only gave me two of. PLEASE, buyers, beware!

    Bottom Line: No, I would not recommend this to a friend

  • What a load of crap!

    • By Lawrence G.,
    • Rochester, NY,
    • Nov 26, 2018
    • Verified Reviewer

    This is total BS! I bought 3 as they advertise and chained me along, thinking I was getting a good deal. I only was able to get 11 channels in total. My old antenna that I bought from Walmart gives me 36 HD good channels. I am so angry, and come to find out, this product is made in China. I'm not going to even bother to try and get a refund because they're just going to screw you. This company can go to hell! There was nothing true about it...Do not waste your money on this BS!

    Bottom Line: No, I would not recommend this to a friend

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