TruGreen Review: Is It Really Worth It?

By HighYa Research Team
Updated on: May 28, 2019

TruGreen is a lawn care company whose website provides an extensive list of full-care and standalone services that can help your yard look green and healthy.

The company’s differentiating factor is that they claim to provide top-notch yard experts who combine science and experience to make your lawn as green as possible and, if you aren’t satisfied with their work, you can have them repeat the treatment or you can cancel your remaining treatments and get your money back.

In addition to these characteristics, the company has been around for more than 40 years and is a well-known, national brand.

In this review, we’ll help you understand how TruGreen’s services work, what they cost and what consumers are saying about their experiences with TruGreen.

We’ll finish up with a section addressing the company’s general pros and cons, and we’ll provide a quick tip for narrowing down your lawn care search.

How TruGreen Works

TruGreen claims to be “America’s #1 lawn care company.”

They provide regularly scheduled maintenance visits that take the complexity out of lawn care while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, who they claim is trained by agronomic experts through their TruExpert Certification Program.

During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a year-round plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which includes the following packages:

TruSignature Lawn Care Plan

Visits every four to six weeks, eight yearly treatments plus aeration and tree and shrub plan.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener
  • Tree and shrub care (insect control)

This package is the most complete out of the four that you see here, as it includes the most services and also is the only one that includes tree and shrub care. We see this package being a good fit for someone who wants a comprehensive coverage plan that will cover their lawn, shrubs, and trees.

TruComplete Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This package includes everything the TruSignature does minus the tree and shrub care. Consequently, we think this package could be a good fit for someone whose main focus is their lawn and either doesn’t have shrubs and trees or is comfortable caring for them on their own.

TruHealth Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

The main difference here is that you lose the aeriation service included in the TrueComplete package. Aeriation punches small holes in your soil so that the soil can absorb more nutrients.

“Aeration can be an extremely vital element to a healthy lawn because it allows air and water to penetrate built-up grass or lawn thatch,” Briggs and Stratton notes.

If you feel like your lawn is getting the nutrients it needs and you don’t believe you need special attention paid to your trees and shrubs, this package is a better fit.

TruMaintenace Lawn Care Plan

Visits every four to six weeks, seven yearly treatments.

  • Lawn analysis
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This is TruGreen’s most basic package and is best suited if you want to keep your weeds at bay and, at the same time, want your grass fertilized.

Other Services

TruGreen also offers several stand-alone specialty services.

Their tree & shrub care plans that work very similar to the lawn plans. Your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

They feature soil amendment services (adjustment of your soil’s micronutrients like lime and sulfur) as well as TruShield Tick and Flea Control, a treatment plan that can reduce ticks, fleas, chiggers, earwigs, spiders and, in some locations, ants.

Other services include lawn plugging, fire ant control, and mosquito control.

TruGreen Pricing and Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, we received the following quotes for a yard with an area of less than 5,000 square feet in Jacksonville, FL (we didn’t receive a TrueSignature quote):

  • TruComplete – $754.50 per year
  • TruHealth – $578.50 per year
  • TruMaintenance – $282.00 per year
  • Tree & Shrub Care – $632.00 per year
  • Mosquito Defense — $483.25
  • TruShield Tick and Flea Control: $501.90
  • Aeration — $166.47
  • Fire Ant Service — $145.03
  • Lawn Plugging — $150.00

Keep in mind that these quotes are for what TruGreen considers a “small” yard of less than 5,000 square feet. If your yard is above 5,000 square feet, it’s considered a “medium” yard and the prices will go up. For example, the price difference between a small and medium yard getting TrueComplete is around $250.

If you pay for your plan up front, TruGreen provides around a 7-percent discount.

Also, these plans include a discount on the first treatment. As we read through the fine print, we found that this discount only applies in certain situations.

For example, the first-treatment discount for TruGreen’s tree and shrub plan only applies to new residential customers and they limit it to up to five trees, none of which can be taller than 25 feet.

Also, their Mosquito Defense first-treatment discount is only available for homes on lots of one acre or less and is limited to certain areas of the country.

TruGreen claims that they provide guaranteed results and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

We called TruGreen’s customer service phone number—(855)216-1134—to get more details. The phone rep told us that the plans they offer are priced out on a per-treatment basis. This means that, if at any point in your plan you’re unhappy with the results, you can get a refund for any remaining treatments you’ve paid for.

DIY Lawn Care vs. Hiring a Professional Service

The previous section showed us that hiring TruGreen can cost you more than $700 per year if you want their most extensive lawn care package.

For some homeowners or renters, that may be too much money and you might be inclined to DIY your lawn care beyond just cutting your grass.

The goal, says grass-seed specialists Pennington, is to create a thick, green lawn each year. How you do that is up to you.

Among the benefits of hiring a company, they say, is that you save time, you can hire them to come on a consistent schedule and they have professional-level equipment and, in most cases, years of expertise.

However, Pennington points out, the obvious drawback is money. Also, some professionals aren’t going to provide your lawn with treatment specific to your soil and grass; they may treat it the same way they treat everyone else’s lawns.

The upside to doing your lawn yourself is that you save money and you can do the work on your schedule; you aren’t stuck with the availability the lawn service has.

The startup costs, though, are high for DIY lawn care, as you’ll need to buy a spreader, fertilizer, grass seed, weed killer and insect repellants or insect killers.

If you choose to forego hiring a service so you can save money and become an expert yourself, Pennington points out that you have helpful resources within your county that can augment your expertise.

“Whether you decide on a do-it-for-me service or DIY like a pro, expert advice and premium grass seed and lawn products will help. Your local county extension agent is an excellent source of information on lawn care for your region,” their site notes.

Extension offices are typically local government agricultural offices whose websites and employees provide a wealth of information about your area’s agriculture, growing tips and more.

» See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

Carlee Linden, a pest control and lawn care expert at Best Company, said TruGreen could be an option for those who want to avoid wasting time and money on their yard.

“A common problem (for homeowners) is overwatering and overfertilizing. After the damage is done and the homeowner's lawn is dead, they spend months trying new (often expensive) products to restore it — only to make the same mistakes a few months later,” she said.

TruGreen’s trained professionals will most likely not make these mistakes. The company isn’t just good for mistake-prone homeowners, though. Linden said the company is a great choice if you have a big lawn you can keep up with.

“In my opinion, TruGreen is worth it if you have a large yard, don’t have a lot of time to spend taking care of your lawn, and don’t want to spend your money trying out different products to see what works. A lot of the time, homeowners will spend just as much DIYing as they do hiring a professional,” she said.

What Do Consumers Have to Say About TruGreen?

At the time of publishing, TruGreen had 123 customer reviews on Highya.com and the majority of these reviews were negative. Out of those 123 reviews, 109 were one-star and four were five-star. Five percent of reviewers sad they would recommend the company to a friend.

The 10 most recent reviews featured eight one-star ratings, one two-star rating, and one five-star rating.

HighYa readers criticized the company for poor customer service, constant calls from salespeople and, in one case, a lawn specialist spending four minutes doing a lawn treatment that should’ve taken more than 20 minutes. Others noted that the company was not able to curb weed growth.

The one positive recent review was pretty definitive in its support of the company:

“I’ve had one application done by TruGreen about 3 weeks ago. The lawn looks better now than in the six years I had these other imbeciles doing it. I know it’s early in the business relationship, but please keep up the good work.”

The company had 225 reviews on Yelp. Of those 225 reviews, 207 were one-star and seven were five-star. The company’s 10 most recent reviews were poor, with nine being one-star and one being four-star.

Common complaints were that company salespeople called persistently and had poor tact, constant no shows for treatments and consistent poor communication or miscommunications.

TruGreen fared much better on TrustPilot, where the company had an average rating of 3.75 stars out of five from more than 1,700 reviewers. The 10 most recent reviews were all five stars and each review praised the company for its customer service as well as the results they saw in their lawn.

What’s the Bottom Line About TruGreen?

We see some clear strengths and weakness with this company. First, we believe that their website is easy to use when it comes to purchasing a lawn plan. They provide a good amount of detail for each plan and lay out how many times someone will come to your house to check up on your lawn and apply treatments.

Also, they’re a relatively reputable company in the sense that they’re a lawn care provider for the PGA. We like that their return policy allows you to cancel any remaining treatments you haven’t used in the event that you aren’t satisfied with their ability to make your lawn look beautiful.

We believe the downside to the company is that there are thousands of negative reviews about their services, with many people complaining about the company’s inability to make their yard work better, missed appointments as well as high-pressure phone tactics.

If you’re undecided about choosing TruGreen, we suggest using the time-honored technique of getting quotes from multiple yard companies through a vetted site like HomeAdvisor or Porch.com.

You’ll be able to read customer reviews of the company and get multiple quotes pretty quickly. Compare these prices and the services to what you get with TruGreen, then make a decision that best fits your budget and your yard’s needs.


Customer Reviews

Start your review of TruGreen:
  • 172 Customer Reviews
  • 6% Recommend This Company
1.3 out of 5
5 star: 4% 4 star: 1% 3 star: 0% 2 star: 5% 1 star: 88%

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  • False advertisement

    • By Delores A S.,
    • South Carolina,
    • Jun 28, 2020
    • Verified Reviewer
    • Length of Use: 6–12 months
    Overall Experience:

    I use TruGreen to get a green lawn but what I got was disappointed, not only did I not get a green lawn I got weeds. It seems I paid them to destroy my yard. And when I reached out to them one of the reps said that the only thing they are to do is keep treating my yard, no refunds, but when they came back they made the issue worse. I tried to reach the person that was in charge, I do not know who that was, now I am going to have to pay to undo what they destroyed. There are some who might have used this company and got better results, am I the only one who has had a bad outcome from this company? Anyone can take a picture of a green lawn and claim that this is what you will receive, but please be very aware of what you see, if it sounds too good to be true, it usually is. If I write a review that is good, of course that is welcome, but there are a lot of bad reviews that need to be read. I did not want to give them any stars, so thank you for not living up to your name.

    Bottom Line: No, I would not recommend this to a friend


  • Horrible company

    • By Dixie B.,
    • Charleston, SC,
    • Jun 19, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    I prepaid for a 1-year service plan. Early on, my yard looked worse than ever. I called and they gave me a lot of reasons as to why and assured me it would improve. It did not. In my opinion, they have pretty much destroyed my lawn. Furthermore, the guy who came out never discussed what the problems were with me (except once when I happened to catch him) and stated on the paperwork he left on my door that I was not home. I am always home as I work from home. If he had rung the doorbell, I would have answered. Then when my contract plan ended, I thought I was done with them. Not so. They did an unauthorized service and now expect me to pay for it. I guess this is how they stay in business.

    Pros and Cons:

    • No “pros” were specified in this review
    • Lousy results, yard looks worse than before they started.
    • Constant calls trying to sell me another service.
    • They are not local so when you call, you get someone parroting a company script.

    Bottom Line: No, I would not recommend this to a friend


  • Very poor service

    • By Sabih A.,
    • Murphy, TX,
    • Jun 15, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    Just got off the phone with a TruGreen rep. Absolutely rude person. I have paid for a whole year in advance. Four applications have been completed, still have weeds in the front. Not sure how and what the service provider is doing. Reps miss scheduled appointments, no updates, no show of empathy or sympathy for the loss of customer's time. Absolutely frustrating. They were the sweetest and nicest people before the payment. Once payment never heard or saw them even after scheduling appointments.

    Pros and Cons:

    • No “pros” were specified in this review
    • Sales rep
    • Customer service rep
    • Advance payment and not providing service

    Bottom Line: No, I would not recommend this to a friend


  • Terrible customer service

    • By Brandon S.,
    • Greenwood, IN,
    • Jun 15, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Called TruGreen, paid in full, had two visits, they said they would kill all the weeds and treat with fertilizer. First visit no change, second visit they did my neighbor’s yard. So I called, they came and sprayed, again still no change. Scheduled again they canceled on me 2 miles from my house so I called and canceled my plan. May call Lawn Pride.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Never killed any weeds

    Bottom Line: No, I would not recommend this to a friend


  • So far not impressed

    • By Douglas C.,
    • North Las Vegas, NV,
    • Jun 12, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    I hired TruGreen to get my patch of grass alive again. It had potholes 3/4 brown and dead. They came out and just put nitrogen pellets on it. No fill added, no weed killer. Just 5 minutes on-site to put down pellets. The guy was late. When I called and discussed with them what was explained to me was 180 in what service I received. I have had to fill in myself, add seed myself. The end result so far is I paid $350 for them to put down a 5-minute job of laying down nitrogen pellets. Terrible. Plus I’m still waiting on the supervisor to call me back from my 2-week complaint now.

    Bottom Line: No, I would not recommend this to a friend


  • Horrible company

    • By Ed P.,
    • Myrtle Beach, SC,
    • Jun 9, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    The people who run this company are idiots. Since March they have been doing my lawn and it still looks like crap. Then they aerated my lawn without telling me. They destroyed 4 sprinkler heads. They said they would give me flags to put down, which they didn't. I was told to use spoons. I canceled them, they are so bad.

    Pros and Cons:

    • No “pros” were specified in this review
    • They don't listen

    Bottom Line: No, I would not recommend this to a friend


  • Consumer fraud

    • By Charles S.,
    • Troy, NY,
    • May 29, 2020
    • Verified Reviewer
    • Length of Use: 6–12 months
    Overall Experience:

    We built a new house and installed sod for most of the lawn. TruGreen sales rep stopped at our house. I told him we had sod. He said it was safe to aerate it because it was the second year. I signed for 1 fertilizer and aeration that year and applications for the following year. I SIGNED A CONTRACT. The aeration damaged some sod. I called both the salesman and the company. No answer. This spring they showed up once to put some fertilizer on the lawn. I was emailed I need to sign paperwork so they can put don't crabgrass and weedkiller. I emailed them copies of my already signed and paid-in-full contract. They mailed me another contract to sign for like the next 5 years without even honoring THIS contract. Now, it's way past time for crabgrass preventative. I have some spots of crabgrass and a lot of clover in areas where the sod wasn't installed. They are in breach of contract. Someone said TruGreen is worth it...definitely nothing my book. I had to give them one star, I'd give them negative 5 stars. The one thing they did right is sucker me in and take my money.

    Pros and Cons:

    • No “pros” were specified in this review
    • Total rip off
    • I paid them almost $700 and I'm doing everything myself
    • Their aeration tore some of my sod up

    Bottom Line: No, I would not recommend this to a friend


  • This company is a joke.

    • By Louis P.,
    • Wesley Chapel, FL,
    • May 25, 2020
    • Verified Reviewer
    Overall Experience:

    I’ve had service for only three months. The initial charge should have been a 50% off promo. They charged my CC over $550, stating that they were under the impression I wanted to pay in full. This after the whole conversation was about monthly payments and services, never once talked about pay in full. They then refunded the money. (Took 7 days to get my money back.) 2nd month was ok. This month they charged me double, stating the service charge is for each "application". I canceled the service. This is not how you do business. The monthly charge should be one charge, it needs to stay that charge.

    Bottom Line: No, I would not recommend this to a friend


  • Very very poor customer service

    • By Haynes D.,
    • Hope Mills, NC,
    • May 21, 2020
    • Verified Reviewer
    Overall Experience:

    I spoke with a TruGreen representative, and the man was polite, and I informed to him I had a bad experience in the past with TruGreen regarding billing, he assured me I would have no other billing problems. I told him all I wanted was one year of services, no more! Again he assured me that there would be no more billing since I paid the amount in full in one payment, that turned out to be untrue and misguided. I am now having a collection company harassing me for a $55.75 treatment that was conducted after my year of treatments were complete.

    I spoke to a rep on the phone regarding the bill, she was extremely rude, wouldn't let me get a word in as she insisted on telling me I was wrong, that all people get notified and it is my responsibility to cancel. I know I let my intentions be known and it is my firm belief that this company does not honor their customers and I will NEVER use them again, and if asked I will advise people not to use TruGreen. Extremely dissatisfied.

    Bottom Line: No, I would not recommend this to a friend


  • Beware

    • By Peter M.,
    • Bohemia, NY,
    • Apr 22, 2020
    • Verified Reviewer
    Overall Experience:

    Used them to service my lawn, never had so many weeds. Called them time after time, never fixed it, and in the summer when lawn got fungus it took them a week to address the problem and by that time it’s too late. Just read all the bad reviews, they are true (beware). I just have to warn anyone who is thinking of using this company.

    Bottom Line: No, I would not recommend this to a friend


  • Did not keep promise.

    • By Jim H.,
    • Indiana,
    • Apr 14, 2020
    • Verified Reviewer
    Overall Experience:

    I did a full year of TruGreen. The saleman assured me the treatments would get rid of the creeping Charlie weeds in my yard. After repeated attempts, the weeds are still all there. I called to complain several times without success.

    Bottom Line: No, I would not recommend this to a friend


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