TruGreen Review: Is It Really Worth It?

By HighYa Research Team
Updated on: May 28, 2019

TruGreen is a lawn care company whose website provides an extensive list of full-care and standalone services that can help your yard look green and healthy.

The company’s differentiating factor is that they claim to provide top-notch yard experts who combine science and experience to make your lawn as green as possible and, if you aren’t satisfied with their work, you can have them repeat the treatment or you can cancel your remaining treatments and get your money back.

In addition to these characteristics, the company has been around for more than 40 years and is a well-known, national brand.

In this review, we’ll help you understand how TruGreen’s services work, what they cost and what consumers are saying about their experiences with TruGreen. We’ll finish up with a section addressing the company’s general pros and cons, and we’ll provide a quick tip for narrowing down your lawn care search.

How TruGreen Works

TruGreen claims to be “America’s #1 lawn care company.”

They provide regularly scheduled maintenance visits that take the complexity out of lawn care while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, who they claim is trained by agronomic experts through their TruExpert Certification Program.

During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a year-round plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which includes the following packages:

TruSignature Lawn Care Plan

Visits every four to six weeks, eight yearly treatments plus aeration and tree and shrub plan.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener
  • Tree and shrub care (insect control)

This package is the most complete out of the four that you see here, as it includes the most services and also is the only one that includes tree and shrub care. We see this package being a good fit for someone who wants a comprehensive coverage plan that will cover their lawn, shrubs, and trees.

TruComplete Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This package includes everything the TruSignature does minus the tree and shrub care. Consequently, we think this package could be a good fit for someone whose main focus is their lawn and either doesn’t have shrubs and trees or is comfortable caring for them on their own.

TruHealth Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

The main difference here is that you lose the aeriation service included in the TrueComplete package. Aeriation punches small holes in your soil so that the soil can absorb more nutrients.

“Aeration can be an extremely vital element to a healthy lawn because it allows air and water to penetrate built-up grass or lawn thatch,” Briggs and Stratton notes.

If you feel like your lawn is getting the nutrients it needs and you don’t believe you need special attention paid to your trees and shrubs, this package is a better fit.

TruMaintenace Lawn Care Plan

Visits every four to six weeks, seven yearly treatments.

  • Lawn analysis
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This is TruGreen’s most basic package and is best suited if you want to keep your weeds at bay and, at the same time, want your grass fertilized.

Other Services

TruGreen also offers several stand-alone specialty services.

Their tree & shrub care plans that work very similar to the lawn plans. Your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

They feature soil amendment services (adjustment of your soil’s micronutrients like lime and sulfur) as well as TruShield Tick and Flea Control, a treatment plan that can reduce ticks, fleas, chiggers, earwigs, spiders and, in some locations, ants.

Other services include lawn plugging, fire ant control, and mosquito control.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, we received the following quotes for a yard with an area of less than 5,000 square feet in Jacksonville, FL (we didn’t receive a TrueSignature quote):

  • TruComplete – $754.50 per year
  • TruHealth – $578.50 per year
  • TruMaintenance – $282.00 per year
  • Tree & Shrub Care – $632.00 per year
  • Mosquito Defense — $483.25
  • TruShield Tick and Flea Control: $501.90
  • Aeration — $166.47
  • Fire Ant Service — $145.03
  • Lawn Plugging — $150.00

Keep in mind that these quotes are for what TruGreen considers a “small” yard of less than 5,000 square feet. If your yard is above 5,000 square feet, it’s considered a “medium” yard and the prices will go up. For example, the price difference between a small and medium yard getting TrueComplete is around $250.

If you pay for your plan up front, TruGreen provides around a 7-percent discount.

Also, these plans include a discount on the first treatment. As we read through the fine print, we found that this discount only applies in certain situations.

For example, the first-treatment discount for TruGreen’s tree and shrub plan only applies to new residential customers and they limit it to up to five trees, none of which can be taller than 25 feet.

Also, their Mosquito Defense first-treatment discount is only available for homes on lots of one acre or less and is limited to certain areas of the country.

TruGreen claims that they provide guaranteed results and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

We called TruGreen’s customer service phone number—(855)216-1134—to get more details. The phone rep told us that the plans they offer are priced out on a per-treatment basis. This means that, if at any point in your plan you’re unhappy with the results, you can get a refund for any remaining treatments you’ve paid for.

DIY Lawn Care vs. Hiring a Professional Service

The previous section showed us that hiring TruGreen can cost you more than $700 per year if you want their most extensive lawn care package.

For some homeowners or renters, that may be too much money and you might be inclined to DIY your lawn care beyond just cutting your grass.

The goal, says grass-seed specialists Pennington, is to create a thick, green lawn each year. How you do that is up to you.

Among the benefits of hiring a company, they say, is that you save time, you can hire them to come on a consistent schedule and they have professional-level equipment and, in most cases, years of expertise.

However, Pennington points out, the obvious drawback is money. Also, some professionals aren’t going to provide your lawn with treatment specific to your soil and grass; they may treat it the same way they treat everyone else’s lawns.

The upside to doing your lawn yourself is that you save money and you can do the work on your schedule; you aren’t stuck with the availability the lawn service has.

The startup costs, though, are high for DIY lawn care, as you’ll need to buy a spreader, fertilizer, grass seed, weed killer and insect repellants or insect killers.

If you choose to forego hiring a service so you can save money and become an expert yourself, Pennington points out that you have helpful resources within your county that can augment your expertise.

“Whether you decide on a do-it-for-me service or DIY like a pro, expert advice and premium grass seed and lawn products will help. Your local county extension agent is an excellent source of information on lawn care for your region,” their site notes.

Extension offices are typically local government agricultural offices whose websites and employees provide a wealth of information about your area’s agriculture, growing tips and more.

» See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

Carlee Linden, a pest control and lawn care expert at Best Company, said TruGreen could be an option for those who want to avoid wasting time and money on their yard.

“A common problem (for homeowners) is overwatering and overfertilizing. After the damage is done and the homeowner's lawn is dead, they spend months trying new (often expensive) products to restore it — only to make the same mistakes a few months later,” she said.

TruGreen’s trained professionals will most likely not make these mistakes. The company isn’t just good for mistake-prone homeowners, though. Linden said the company is a great choice if you have a big lawn you can keep up with.

“In my opinion, TruGreen is worth it if you have a large yard, don’t have a lot of time to spend taking care of your lawn, and don’t want to spend your money trying out different products to see what works. A lot of the time, homeowners will spend just as much DIYing as they do hiring a professional,” she said.

What Do Consumers Have to Say About TruGreen?

At the time of publishing, TruGreen had 123 customer reviews on Highya.com and the majority of these reviews were negative. Out of those 123 reviews, 109 were one-star and four were five-star. Five percent of reviewers sad they would recommend the company to a friend.

The 10 most recent reviews featured eight one-star ratings, one two-star rating, and one five-star rating.

HighYa readers criticized the company for poor customer service, constant calls from salespeople and, in one case, a lawn specialist spending four minutes doing a lawn treatment that should’ve taken more than 20 minutes. Others noted that the company was not able to curb weed growth.

The one positive recent review was pretty definitive in its support of the company:

“I’ve had one application done by TruGreen about 3 weeks ago. The lawn looks better now than in the six years I had these other imbeciles doing it. I know it’s early in the business relationship, but please keep up the good work.”

The company had 225 reviews on Yelp. Of those 225 reviews, 207 were one-star and seven were five-star. The company’s 10 most recent reviews were poor, with nine being one-star and one being four-star.

Common complaints were that company salespeople called persistently and had poor tact, constant no shows for treatments and consistent poor communication or miscommunications.

TruGreen fared much better on TrustPilot, where the company had an average rating of 3.75 stars out of five from more than 1,700 reviewers. The 10 most recent reviews were all five stars and each review praised the company for its customer service as well as the results they saw in their lawn.

What’s the Bottom Line About TruGreen?

We see some clear strengths and weakness with this company. First, we believe that their website is easy to use when it comes to purchasing a lawn plan. They provide a good amount of detail for each plan and lay out how many times someone will come to your house to check up on your lawn and apply treatments.

Also, they’re a relatively reputable company in the sense that they’re a lawn care provider for the PGA. We like that their return policy allows you to cancel any remaining treatments you haven’t used in the event that you aren’t satisfied with their ability to make your lawn look beautiful.

We believe the downside to the company is that there are thousands of negative reviews about their services, with many people complaining about the company’s inability to make their yard work better, missed appointments as well as high-pressure phone tactics.

If you’re undecided about choosing TruGreen, we suggest using the time-honored technique of getting quotes from multiple yard companies through a vetted site like HomeAdvisor or Porch.com.

You’ll be able to read customer reviews of the company and get multiple quotes pretty quickly. Compare these prices and the services to what you get with TruGreen, then make a decision that best fits your budget and your yard’s needs.

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Read 130 TruGreen Customer Reviews and Complaints

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Average Consumer Rating: 1.2
Rating Snapshot:
5 star: 4 4 star: 3 3 star: 0 2 star: 7 1 star:  116
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 130
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  • 3 out 3 people found this review helpful

    Absolute trash

    • Kennesaw, GA,
    • Jun 28, 2019
    • Verified Reviewer

    My spouse and I had opted to prepay for a season of TruGreen's service when we first moved into our home. After the first season we were unsure if we wanted to continue with their service. We randomly got a bill in the mail from them after our "prepaid season" had been complete. They wanted us to pay $50 something for a service they had done. TruGreen called and I informed them that I would pay the $50 balance, but needed to talk to my spouse before we continued on.

    After the phone call they came out three MORE times to do a mosquito treatment.

    They now want us to pay $200 plus because they continued a treatment that I DIDN'T ASK FOR!

    Their management team has not resolved the issue. The regional GM wanted to split the difference instead of admitting they had made a mistake.

    They will hound you on the phone stating that it is a service that will be continued no matter what, unless you call them to cancel.

    Their customer service reps are terribly rude and will talk over you continually and will not listen to what you are trying to tell them. I have had them tell me they "had no notes on the account" when I had asked to talk to a manager previously.

    Kasey employee number 41691 was one of the reps that would continue to talk over me when I was trying to ask questions or explain things.

    All in all, the customer service is absolute trash. The management team does not care about you "the customer" and will continue to hound you and twist everything to where it is the customer's fault.

    If I could give zero stars I would.

    There are plenty of other lawn treatment companies that will treat you, the customer, as you should be treated.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Terrible customer service and billing

    • Loveland, OH,
    • Jun 25, 2019
    • Verified Reviewer

    We had TruGreen back in 2017 for our residential lawn care. The service and product were good but they would go a few months without coming out (supposed to be monthly) and then when they would, they would come out three weeks in a row and bill us for each visit. After numerous phone calls to constantly correct the issue we dropped the company due to the poor management.

    Fast forward two years, we decided to give them a try again after receiving 500 phone calls from salemen. They said they changed their systems and management and ensured me it wouldn't happen again. Well, after treatment #2, I noticed the bill was about $120.00 more than it should be. I called customer service and they said it was because of Grub Control which cost over $100.00. I never authorized this service and then looked at my agreement and I was offered two FREE grub controls. Stephanie from customer service continued to argue with me that Grub Control isn't free and she was not going to refund my $118.00 for the service even though I had the signed papers stating it was free. I spoke with a manager and she determined it was free and that my monthly rate was actually higher than quoted so she gave me back $13.00 for that too. This started to become De Ja Vu so I bailed before the next treatment.

    If you go with them I'd suggest you pay CLOSE attention to your bill and keep all documents about what your services should be. My suggestion is go elsewhere and save the headache!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Horrible customer service

    • Oregon,
    • Jun 17, 2019
    • Verified Reviewer

    This is the worst lawn service I have ever used. From being told we were going to get a discount by the sales guy and then told no by their billing department, then more billing issues, being misled on services when specifically asked, horrible customer service. I don't know how this company is getting good reviews but I will never use them or recommend them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Buyer beware

    • Woodbury, NJ,
    • Jun 17, 2019
    • Verified Reviewer

    We had this company last year to treat our yard for mosquitos. I enjoyed one of the technicians, very kind and professional. And that was it, nothing here nor there. They called a couple of weeks ago asking if we would like to renew our contract, to which we said no. Then I noticed a charge from them on my credit card. My fiancé called to question it, and the extremely rude "customer service" rep told my fiancé that the print telling us everyone is on "auto-renew" on the paperwork we do not have, was the same size print as the rest of the document. Never. Again. And I’ll be sure to spread the word.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Very unhappy

    • Albuquerque, NM,
    • Jun 17, 2019
    • Verified Reviewer

    Pre-emergent was supposed to be applied in March before weeds sprouted. I don't know what they applied but it didn't work well. After the lawn was half full of wild grass they sprayed to kill, leaving half the lawn dead and full of sharp dried grass stalks that cut your feet. Then I was told that the pre-emergent only lasts a few weeks instead of 3-6 months that a quality product like Preen works. Now half my lawn is dead and full of sharp stalks. DO NOT USE THIS COMPANY!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Destroyed my lawn!

    • New Hampshire,
    • Jun 7, 2019
    • Verified Reviewer

    Disgraceful. Had a decent lawn but always shown up from an exceptional neighborhood. Decided to bite the bullet and hire "professionals" to get my lawn up to par with my neighbors. WORST MISTAKE. Neighbors are now stopping by asking what happened to my lawn I worked so hard on. All I can say is, I tried hiring so-called professionals at TruGreen. Where I used to have grass in my front yard, is now a desolate patchy disaster/embarrassment. Decided to call but first scanned through reviews. Wish I had prior. Hundreds of TruGreen victims posting before and after images of TG's service. No coincidence they all paralleled my own. Customer Care Coordinator David from Londonderry, NH immediately starts comparing the landscape changes from my last years shot (with beautiful grass) to now which does show an added rock garden variant we put in this spring (suggesting I was trying to scam of some sort). Of course, it wasn't their fault. Rude and insisted on speaking over me the whole time. TruGreen is not allowed to step foot on my property ever again. Now I have to pay TRUE professionals to clean up their mess and save my lawn...

    BIGGEST MISTAKE I MADE. Read reviews BEFORE hiring this large hack corporation! Otherwise, you'll be forced to waste your time writing your review here, and more money fixing their damage. Sad thing is, my lawn wasn't even that bad, now I have none...

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Is "no stars" an option?

    • North Carolina,
    • May 29, 2019
    • Verified Reviewer

    Specifically, told them we wanted to "green up" our yard. Killed it. Now have HUGE bare spots. Was told 5 weeks ago they would bring out some grass seed for us. Never did, and have been trying to contact them for 5 weeks. Can’t connect with anyone locally, just end up in a call center queue and they keep telling me they’re escalating. Now it’s 90 degrees out so can’t sew seed. Keep trying to send techs out for scheduled service even though we keep trying to cancel service. We just want a refund. Supposedly they have a guarantee but I’m not holding my breath. This company sucks.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Charge for services and don't show up!

    • Waxahachie, TX,
    • May 23, 2019
    • Verified Reviewer

    They say they did your lawn but they don't show up. Then they try to upcharge you when you complain about your yard. Will not use again! More weeds now than when we started! I would use someone else or ask your local grade. Shop what to use on your yard. Feels like a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Not worth it

    • Georgia,
    • May 15, 2019
    • Verified Reviewer

    The services are almost twice as the regular scheduled visits. I call with a common complaint - my yard looks like all other yards in my neighborhood that do not have services. Also, every time I review my surveillance system I am disappointed to find out it takes longer to write the report they leave at your door than the actual time to treat, and as others have said the techs just give the same line - you need aeration, mow higher, add lime, etc. I went to a local landscape place in town and they said something that made sense - HAS the soil been tested. Short answer - NO, they said this is the correct starting point. Bye bye "TrueWeeds".

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Don't waste your money

    • Florida,
    • May 8, 2019
    • Verified Reviewer

    We have had TruGreen for 5 months. We STILL have weeds! We have complained. They come back and spray and we are told to wait 10 days. Well, we keep doing it. We have asked to speak with management. No one calls back. We have so many weeds and brown patches. A huge waste of time and money. HORRIBLE CUSTOMER SERVICE!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Caught on camera not doing the whole job.

    • Orlando, FL,
    • Apr 30, 2019
    • Verified Reviewer

    I had TruGreen for 15 months now, and twice that I know I was scammed by my serviceman. How, you ask? Well, I have cameras all around my property so I view the recordings, which are also time stamped as well. I come to find out it only took my serviceman 4 minutes to apply two applications to my lawn front and back when it usually takes 20 minutes +.

    Nevertheless, my cameras recorded once again TruGreen stealing from hard-working homeowners by not applying what they are charging me for...this is unacceptable and it's a crime. I spoke with customer service and a manager but I got nowhere but half off my service fee. Sorry, not good enough compensation for the second time around. FYI, their product works if they spray it...

    Bottom Line: No, I would not recommend this to a friend

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