TruGreen Review: Is It Really Worth It?

By HighYa Research Team
Updated on: May 28, 2019

TruGreen is a lawn care company whose website provides an extensive list of full-care and standalone services that can help your yard look green and healthy.

The company’s differentiating factor is that they claim to provide top-notch yard experts who combine science and experience to make your lawn as green as possible.

And, if you aren’t satisfied with their work, you can have them repeat the treatment or you can cancel your remaining treatments and get your money back.

In addition to these characteristics, the company has been around for more than 40 years and is a well-known, national brand.

In this review, we’ll help you understand how TruGreen’s services work, what they cost, and what consumers are saying about their experiences with TruGreen.

We’ll finish up with the company’s pros and cons, and we’ll provide a quick tip for narrowing down your lawn care search.

How TruGreen Works

TruGreen claims to be “America’s #1 lawn care company.”

They provide regularly scheduled maintenance visits that take the complexity out of lawn care while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, who they claim is trained by agronomic experts through their TruExpert Certification Program.

During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a year-round plan specifically tailored to meet your needs based on climate, region, and season.

From there, you’ll then need to choose your lawn care plan, which includes the following packages:

TruSignature Lawn Care Plan

Visits every four to six weeks, eight yearly treatments plus aeration and tree and shrub plan.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener
  • Tree and shrub care (insect control)

This package is the most complete out of the four that you see here, as it includes the most services and also is the only one that includes tree and shrub care. We see this package being a good fit for someone who wants a comprehensive coverage plan that will cover their lawn, shrubs, and trees.

TruComplete Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This package includes everything the TruSignature does minus the tree and shrub care. Consequently, we think this package could be a good fit for someone whose main focus is their lawn and either doesn’t have shrubs and trees or is comfortable caring for them on their own.

TruHealth Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

The main difference here is that you lose the aeration service included in the TrueComplete package. Aeration punches small holes in your soil so that the soil can absorb more nutrients.

“Aeration can be an extremely vital element to a healthy lawn because it allows air and water to penetrate built-up grass or lawn thatch,” Briggs and Stratton notes.

If you feel like your lawn is getting the nutrients it needs and you don’t believe you need special attention paid to your trees and shrubs, this package is a better fit.

TruMaintenace Lawn Care Plan

Visits every four to six weeks, seven yearly treatments.

  • Lawn analysis
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This is TruGreen’s most basic package and is best suited if you want to keep your weeds at bay and, at the same time, want your grass fertilized.

Other Services

TruGreen also offers several stand-alone specialty services.

Their tree and shrub care plans that work very similarly to the lawn plans. Your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

They feature soil amendment services (adjustment of your soil’s micronutrients like lime and sulfur) as well as TruShield Tick and Flea Control, a treatment plan that can reduce ticks, fleas, chiggers, earwigs, spiders and, in some locations, ants.

Other services include lawn plugging, fire ant control, and mosquito control.

TruGreen Pricing and Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, we received the following quotes for a yard with an area of less than 5,000 square feet in Jacksonville, FL (we didn’t receive a TrueSignature quote):

  • TruComplete – $754.50 per year
  • TruHealth – $578.50 per year
  • TruMaintenance – $282.00 per year
  • Tree & Shrub Care – $632.00 per year
  • Mosquito Defense — $483.25
  • TruShield Tick and Flea Control: $501.90
  • Aeration — $166.47
  • Fire Ant Service — $145.03
  • Lawn Plugging — $150.00

Keep in mind that these quotes are for what TruGreen considers a “small” yard of less than 5,000 square feet. If your yard is above 5,000 square feet, it’s considered a “medium” yard and the prices will go up.

For example, the price difference between a small and medium yard getting TrueComplete is around $250.

If you pay for your plan upfront, TruGreen provides around a 7-percent discount.

Also, these plans include a discount on the first treatment. As we read through the fine print, we found that this discount only applies in certain situations.

For example, the first-treatment discount for TruGreen’s tree and shrub plan only applies to new residential customers and they limit it to up to five trees, none of which can be taller than 25 feet.

Also, their Mosquito Defense first-treatment discount is only available for homes on lots of one acre or less and is limited to certain areas of the country.

TruGreen claims that they provide guaranteed results and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

We called TruGreen’s customer service phone number—(855)216-1134—to get more details. The phone rep told us that the plans they offer are priced out on a per-treatment basis. This means that, if at any point in your plan you’re unhappy with the results, you can get a refund for any remaining treatments you’ve paid for.

DIY Lawn Care vs. Hiring a Professional Service

The previous section showed us that hiring TruGreen can cost you more than $700 per year if you want their most extensive lawn care package.

For some homeowners or renters, that may be too much money and you might be inclined to DIY your lawn care beyond just cutting your grass.

The goal, says grass-seed specialists Pennington, is to create a thick, green lawn each year. How you do that is up to you.

Among the benefits of hiring a company, they say, is that you save time, you can hire them to come on a consistent schedule and they have professional-level equipment and, in most cases, years of expertise.

However, Pennington points out, the obvious drawback is money. Also, some professionals aren’t going to provide your lawn with treatment specific to your soil and grass; they may treat it the same way they treat everyone else’s lawns.

The upside to doing your lawn yourself is that you save money and you can do the work on your schedule; you aren’t stuck with the availability the lawn service has.

The startup costs, though, are high for DIY lawn care, as you’ll need to buy a spreader, fertilizer, grass seed, weed killer and insect repellants, or insect killers.

If you choose to forego hiring a service so you can save money and become an expert yourself, Pennington points out that you have helpful resources within your county that can augment your expertise.

“Whether you decide on a do-it-for-me service or DIY like a pro, expert advice, and premium grass seed and lawn products will help. Your local county extension agent is an excellent source of information on lawn care for your region,” their site notes.

Extension offices are typically local government agricultural offices whose websites and employees provide a wealth of information about your area’s agriculture, growing tips, and more.

» See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

Carlee Linden, a pest control and lawn care expert at Best Company, said TruGreen could be an option for those who want to avoid wasting time and money on their yard.

“A common problem (for homeowners) is overwatering and overfertilizing. After the damage is done and the homeowner's lawn is dead, they spend months trying new (often expensive) products to restore it — only to make the same mistakes a few months later,” she said.

TruGreen’s trained professionals will most likely not make these mistakes. The company isn’t just good for mistake-prone homeowners, though. Linden said the company is a great choice if you have a big lawn you can’t keep up with.

“In my opinion, TruGreen is worth it if you have a large yard, don’t have a lot of time to spend taking care of your lawn, and don’t want to spend your money trying out different products to see what works. A lot of the time, homeowners will spend just as much DIYing as they do hiring a professional,” she said.

The Bottom Line

We see some clear strengths and weaknesses with this company. First, we believe that their website is easy to use when it comes to purchasing a lawn plan.

They provide a good amount of detail for each plan and how many times someone will come to your house to check up on your lawn and apply treatments.

Also, they’re a relatively reputable company in the sense that they’re a lawn care provider for the PGA. We like that their return policy allows you to cancel any remaining treatments you haven’t used in the event that you aren’t satisfied with their ability to make your lawn look beautiful.

We believe the downside to the company is that there are thousands of negative reviews about their services, with many people complaining about the company’s inability to make their yard work better, missed appointments as well as high-pressure phone tactics.

If you’re undecided about choosing TruGreen, we suggest using the time-honored technique of getting quotes from multiple yard companies through a vetted site like HomeAdvisor or Porch.com.

You’ll be able to read customer reviews of the company and get multiple quotes pretty quickly. Compare these prices and the services to what you get with TruGreen, then make a decision that best fits your budget and your yard’s needs.


Customer Reviews

Start your review of TruGreen:
  • 185 Customer Reviews
  • 6% Recommend This Company
1.3 out of 5
5 star: 4% 4 star: 1% 3 star: 0% 2 star: 4% 1 star: 88%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

Sort reviews by:

  • Terrible service

    • By Leonard R.,
    • North Carolina,
    • Sep 22, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    I signed up for weed spraying. Second treatment was a disaster. After 5 or 6 calls trying to get the problem resolved, I finally got a call from a local manager. He was difficult to understand, continued to interrupt me rather than listening to my problem, then insisted that he was sending out the same technician that did a terrible job the second time.

    Steer clear of this company.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Poorly trained technicians
    • Failure to deliver results

    Bottom Line: No, I would not recommend this to a friend


  • Terrible service

    • By Lawrence B.,
    • Rome, NY,
    • Sep 17, 2020
    • Verified Reviewer
    • Length of Use: 1–2 years
    Overall Experience:

    TruGreen destroyed my front lawn and took no responsibility. TruGreen blamed everything on the hot summer and not their treatment services. My lawn got worse after each TruGreen treatment. I canceled the service with 1 treatment remaining. I had to re-seed around 3/4 of my lawn.

    Pros and Cons:

    • No “pros” were specified in this review
    • Terrible service
    • No accountability for poor service

    Bottom Line: No, I would not recommend this to a friend


  • 7 years and worse lawn every year

    • By Ed R.,
    • Ohio,
    • Sep 12, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    They always tell me it's a bad year for that weed this season. I finally ask them why I had more crabgrass than all my neighbors that didn't have any treatments, they told me I needed lawn aeration and overseeded. What they must not have checked is that they had done that application 3 weeks prior. They go through managers like I go through socks. Horrible horrible horrible.

    Pros and Cons:

    • Phone service
    • Actual results

    Bottom Line: No, I would not recommend this to a friend


  • Horrible company #2

    • By Ron C.,
    • Jacksonville, FL,
    • Sep 11, 2020
    • Verified Reviewer
    Overall Experience:

    I called to have someone come out and assess my yard issues. This was a Friday afternoon. The representative stated that someone would come out Saturday, and if not then, it would be Monday. Saturday came and no one called. Monday came and no one called. I called again on Monday afternoon and was told again that someone would contact me to come out later that week. Again, no one called.

    I would not refer these people to anyone. If that is their initial treatment of you, then imagine what their customer service will be like after you hire them.

    Stay away!

    Pros and Cons:

    • No “pros” were specified in this review
    • Poor customer service
    • Representatives lie to you

    Bottom Line: No, I would not recommend this to a friend


  • TruGreen untruthful

    • By MaryAnn M.,
    • Derby, CT,
    • Sep 2, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Untruthful. They take money without your consent from your credit card. First time I was supposed to pay $29.95 but they charge my credit card $62.16 and they never gave me back the $31.85. Second time they came it was supposed to be $58.45 but they took out $232.91 without my consent. If you don’t look at your credit card this is highway robbery. And I’m not the first one this has happened to, it seems to be a reoccurring thing with TruGreen. I will never ever use them again. Not to mention I still have weeds, and not all of the grass grew and I still have bald spots.

    Pros and Cons:

    • No “pros” were specified in this review
    • They lie
    • Taking out money without your consent
    • They had the nerve to send me a bill for $232.91 after they had checked it out already

    Bottom Line: No, I would not recommend this to a friend


  • No product used

    • By John K.,
    • Winchester, KY,
    • Aug 24, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    I have TruGreen commercial hired through my landscape contractor. They have allegedly put down 4 different products over many months. I have seen ZERO results. The last time I was there and talked to the guy who was putting down granular fertilizer and liquid weed killer. He said they put out a scheduled amount set by the company. Even then, when he was done I could see the liquid canister was still half full and the granular spreader was still mostly full. I walked the yard and could find NO granular chunks laying anywhere in the yard. Also, as I started, I have seen absolutely NO results after many months of treatment. Weeds are growing great and grass is doing poorly which verifies my suspicion that they just walk the yard and put little to NO PRODUCT down. At $50 per treatment for just 4000 square feet of grass, I should get some product applied and see some results. I will switch to ANY other company when this contract expires.

    Pros and Cons:

    • No “pros” were specified in this review
    • Spend only a few minutes walking the yard
    • They use minimal amount of product on the yard
    • No product yields no results

    Bottom Line: No, I would not recommend this to a friend


  • Ripoff

    • By Jack M.,
    • Floyds Knobs, IN,
    • Aug 23, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    TruGreen was supposed to treat my ash tree. Instead, they treated my bushes. To make up for it they were supposed to treat my tree at a discount. I have called them at least 5 times in the past 3 months. They keep telling me they will get back to me within a couple of days but they never do! Very poor business!

    Pros and Cons:

    • No “pros” were specified in this review
    • Lied to me
    • Charged me for work that was not authorized by me

    Bottom Line: No, I would not recommend this to a friend


  • Lawn be gone

    • By Bob L.,
    • Manahawkin, NJ,
    • Aug 22, 2020
    • Verified Reviewer
    • Length of Use: 3–6 months
    Overall Experience:

    Do not use this company! Horrible service and treatments. Killed my entire lawn in record time. It's amazing how much damage they can cause in the 7 minutes they take to service the lawn. I sent them pictures of before and after their six months of services, to which they replied "It does look REALLY bad!" The company does not care about their customers, but are specialists in growing weeds and killing your grass.

    Pros and Cons:

    • No “pros” were specified in this review
    • Killed my lawn
    • More weeds and grass is gone

    Bottom Line: No, I would not recommend this to a friend


  • TruGreen killed my lawn

    • By Chris H.,
    • Tucker, GA,
    • Aug 13, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    After several years of satisfactory service from TruGreen, a springtime treatment went terribly wrong and killed much of my lawn. Whatever chemicals were used must have been really strong because two re-seedings have yet to produce any new grass.

    I alerted both the national and local offices with before and after photos of the damage, and never heard word one from either despite their alleged guarantee of customer satisfaction. Proceed at your own risk.

    Pros and Cons:

    • Initial service gave good results
    • Utter failure to address a problem they created that resulted in a dead lawn
    • Complete lack of customer service when there is a problem

    Bottom Line: No, I would not recommend this to a friend


  • Unreliable

    • By David R.,
    • Double Oak, TX,
    • Aug 7, 2020
    • Verified Reviewer
    • Length of Use: 2+ years
    Overall Experience:

    I have used TruGreen for years and exercised extreme patience on technicians who would not show up on the day scheduled, would not treat the backyard, and virtually always avoided treating the side yard in the hopes that it would go unnoticed. I finally canceled them because I don’t want to have to police a company that I hire to perform a service. I want them to take pride in their jobs as I do mine, and do it correctly the first time.

    Pros and Cons:

    • Price
    • Unreliable
    • Cut corners
    • Failed to use appropriate reemergence products

    Bottom Line: No, I would not recommend this to a friend


  • Professional, respectful, and knowledgeable

    • By Gerri H.,
    • North East, PA,
    • Aug 6, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Very impressed with the quality of lawn care. These young men seemed very well trained and took pride in their work during these COVID times. I have full confidence in their lawn plan and highly recommend them.

    Pros and Cons:

    • Professional
    • Timely
    • Safe products
    • No “cons” were specified in this review

    Bottom Line: Yes, I would recommend this to a friend


Showing 1-11 of 185

Write a Review for TruGreen!

Share your experience to help others discover great products!

Write a Review
TruGreen Review