About TruGreen

Now that spring has sprung and your lawn is beginning to grow again, you’ve probably seen ads popping up everyone for TruGreen. In fact, you’ve probably seen the large TruGreen trucks in your area on more than one occasion. This lawn, shrub, and tree maintenance company claims to take a scientifically tailored approach to lawn and landscape care, and to provide it with the attention it needs in order to remain healthy.

But does TruGreen really live up to its promises? Let’s get our hands dirty and find out.

Quick Facts About TruGreen

As the self-proclaimed leader of the professional U.S. lawn care industry, TruGreen claims to provide regularly scheduled maintenance visits that take the complexity out of lawn care, while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, which are claimed to be trained by agronomic experts through their TruExpert Certification Program. During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which include:

  • TruComplete – TruGreen’s premiere, most comprehensive plan that claims to give your lawn “everything it needs to flourish.” Focused on increasing density, creating a deep green color, and preventing weed growth and insect infestation.
  • TruHealth – This mid-level plan claims to improve your lawn’s moisture, prevent weeds, and to provide essential nutrients.
  • TruMaintenance – A basic plan that provides nutrients and prevents weeds.

TruGreen also offers tree & shrub care plans that work very similar to the lawn plans. In other words, your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

According to the TruGreen website, your specialist will visit your home once every 7 weeks depending on your plan, which can be adjusted in order to provide “superior” results.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, prices start at:

  • TruComplete – $528 per year
  • TruHealth – $357 per year
  • TruMaintenance – $282 per year
  • Tree & Shrub Plans – $399 per year

If you pay for your plan a year in advance, you can save 10% off the total price.

TruGreen claims that they provide guaranteed results, and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

To inquire more about TruGreen’s guarantee or to gain a better idea of cost, contact customer service at 866-369-9539.

What Do Other Consumers Have to Say About TruGreen?

TruGreen was founded in 1974 and is headquartered in Memphis, TN. The company is accredited with the Better Business Bureau, however, because each branch is a locally owned franchise, there are numerous entries on the BBB website, each of which have their own ratings and list of complaints.

While most Better Business Bureau ratings were in the B range, the online customer reviews we found during our research told a very different story. Overall, it appears that TruGreen has an extremely poor online customer reputation, with the most common complaints citing failure to see results (and in many instances, customers’ lawns actually got worse), numerous unwanted sales calls, that you can likely achieve the same results for less money, missed appointments, difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation), unauthorized additional services, and much, much more.

What’s the Bottom Line About TruGreen?

The phrase “time is money” has never been more relevant than today, when it seems like we have more things to do, and less time to do them in. As such, it can be tempting to hand over control of your lawn to a professional company like TruGreen, and to let them handle all the time-consuming dirty work. However, based on our research, you may want to think twice before signing up for a contract. Here’s why:

First, keep in mind that TruGreen only handles fertilization, aeration, weed and insect control, and pH maintenance. In other words, you’ll still be required to mow and water your own lawn, which are often the most time-consuming aspects of lawn maintenance. While the company claims to be able to discuss mowing techniques with you, they will not mow it themselves.

Next, despite their claimed commitment to excellence, there are thousands of negative online customer reviews about TruGreen. Admittedly, it would be one thing if each complaint cited something different, but nearly every one we read referenced one or more of the following:

  • Failure to see results (and in many instances, customers’ lawns actually got worse). And it’s often the case that when you try to call and let them know it’s not working, they’ll make it seem like it’s your fault (e.g. the grass was walked on too much, brown spots are due to pets, etc.).
  • Numerous unwanted sales calls and high-pressure sales tactics.
  • That you can likely achieve the same results for less money.
  • Multiple missed appointments.
  • Difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation) and then attempt to charge customers for the visit.
  • Unauthorized additional services (e.g. adding an extra treatment, etc.)

…and much, much more. In fact, these only scratch the surface of some of the most common online complaints related to TruGreen.

All in all, except in rare instances, it doesn’t appear that TruGreen consistently delivers on its promises. As such, we might recommend researching other local lawn maintenance companies to use instead.

See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

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76 Consumer Reviews for TruGreen

Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 2 4 star: 3 3 star: 0 2 star: 4 1 star:  67
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 76
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  • Great experience, great results

    • Massachusetts,
    • May 24, 2018
    • Verified Reviewer

    My own experience with TruGreen has been very good. I contacted them after seeing the huge difference they made in my next-door neighbor's lawn. I've been a customer for three years, previous to this I found it very difficult to get even a crappy lawn to grow, but now my lawn is full and healthy and fantastic. I get the basic service, they come about one time per month between late March - early November.

    Don't expect instant miracles. The first year the improvement is noticeable, but if your lawn is like mine was, it took until the second year to get to where it is now.

    Bottom Line: Yes, I would recommend this to a friend

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  • They sprayed wrong chemicals and killed my grass.

    I had a strip of grass die where they sprayed the wrong chemicals on my grass. It was obvious, I had photos. They never came out to look. I refused to pay them for killing grass so they sent it to collections instead of fixing the problem. I will never use them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Repeated horrible customer service

    For the third/fourth time over the past three years, I've been the victim of horrible, horrible, horrible customer service by TruGreen. After being turned off by their service, I decided to take another swing at bat given they seemed to be so determined to win back my trust. So this last time around, the service was going GREAT for my lawn care, until about 7-10 days ago.

    I get a call from a salesperson (4/28 or 4/29), who strongly encourages that I sign up for their mosquito service. After voicing my concerns for twenty minutes, I informed the rep I will sign up and commit to one (single) treatment, and that's all. The sales rep was to call me when it was time for the second treatment and make a decision if I wanted to move forward.

    On the morning of 4/30, the full amount of all treatments were drafted from my account. After calling them and expressing how infuriated I was, the customer service simply stated I had no recourse but to wait 3-5 days for my funds to be returned by my bank. I called back on 5/4 and was informed that they only submitted the funds release on 5/3 and I would have to wait up to 5-14 additional days before I received my funds.

    I have yet to receive any phone call from management or any rep from the company to apologize or to explain what has occurred. I've become so upset that I have since canceled all services with this company: the mosquito treatment which never happened and the lawn care service that was going well. This has been an absolutely horrible experience and the poor service just continues over and over.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Horrible and worst service

    I was TruGreen customer when we were living in Madison, Wisconsin and they were very helpful and doing a great job.

    When we moved to Gainesville, Florida and we bought our new home with quite a big front and back yards, we expected that we can get similar or better service. Instead, we got very bad results! Our back and front yard has more weeds, and when they applied the pesticide we got blank spots and weeds all over the place in our yard, and I need to put the soil and seed.

    The other worst things, the technician that serves our house was lying and instead treating both yards, he only did into front yards. He did it when we are not at home or come over without announcing to us.

    They charged for the bad service in full. I already spoke with the manager and she promised to solve and take care of the problem. Instead, I got an annoying phone call to pay the bill!

    Although I told them that we already quit the service, they never stop calling us!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Hopeless

    • Greer, SC,
    • May 4, 2018
    • Verified Reviewer

    After TruGreen had killed half my lawn I asked them to send a manager out to see what they were going to do about it. Someone who had no authority whatsoever came out and said he would get his manager to call. After waiting a day, I called TruGreen and was told they would get someone to call me but it would take 24-48 hours. Two days later after not receiving a call, I called again and was put through to the store. A guy told me he would get someone to call me straight away.

    Two hours late after not getting a call, I called TruGreen again. This time I was told that there was no one at the store and someone would call me back. I called again after the weekend and was told they would send an email to the store, but it will take 24-48 hours to receive a reply. When I asked the guy what happens if I don't get a call, he said he would contact the store again, but it would be 24-48 hours before I got a reply. It's like I'm stuck in a loop.

    It appears TruGreen are all gung-ho when trying to get you to buy more service, but don't want to know when they receive a complaint.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Over a month and no service scheduled

    We called mid-March to sign up for aeration, seeding, and fertilizing. On March 31st they billed our credit card $1838.34 and as of 4/27/18 have not scheduled our service and refuse to give a refund. We spoke with manager Christian on Monday, and he said it would be done by today/Friday. No show. No callback. The call was placed today, and per Lisa at the call center, she can't reach the branch but said we were never scheduled and she wasn't sure why because several requests were made. She refused to process the refund. I started a dispute with my credit card company. Please don't waste your time or money.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Don’t hire this company

    • Winsted, CT,
    • Apr 20, 2018
    • Verified Reviewer

    TruGreen bought the wonderful company that I had been working with for years to transform my lawn from scraggly and weed infested to healthy, all without pesticides or herbicides. When TruGreen came to begin services this year, I happened to look out the window and saw that they were using a hose, so I went out to ask what they were using, and sure enough, they were putting down a fertilizer with herbicide. To make matters worse, it was applied right next to my organic vegetable garden. I had them stop, but they had already applied to my backyard.

    They said the local manager would call me. That was a Thursday. Monday I still didn’t have a call, so I called to cancel my service and get a refund on my season prepayment. I later went online to indicate that I was still waiting for a call to discuss remediation. No callback.

    A few days later, I received a call from sales, stating that with my upcoming service they wanted to discuss other services I might be interested in. I told my entire story and was told this would need to go to the district manager. I received a call today from the sales person I had spoken to (after I left a follow-up message) and she began to talk about how they would come back out with the correct products. I explained that I had already canceled and that we were way beyond that. She put the district manager on the phone who basically placed blame on the prior service company and said there was nothing they could do.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Stay away!

    TruGreen offers terrible customer service. The right arm never knows what the left is doing. Your requests will not be honored, and you will never be able to speak to your local office. They relay on robo calls, and as a customer, you may receive three a day!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Don’t do it!

    I spent two years with them, and my yard actually became worst. I asked them to live up to their warranty, and they did not. I asked the manager "is my lawn better today?" and he would not answer the question

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Poor service and communications

    • West Bloomfield, MI,
    • Mar 25, 2018
    • Verified Reviewer

    I canceled my service by the end of the season of 2017. And yesterday, March 22, 2018, they came and performed service, and they said I have a balance for this service. Usually, I pay the whole season ahead. And I already hired another company to take care of my lawn two weeks ago. I do not know how they performed this service and my backyard still full of snow on March 22, 2018. And my service was canceled last year. I already received a few calls last year from them trying to bring me back. But I refused due to the fact that I do not see any improvement, and now I think their device will conflict with the other company's application. If my grass does not do well this year because they performed service without my permission, it looks they are playing a game on me. As if they never received the cancelation. It was a written one.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Waste of money. They don't stand behind their product.

    • Baldwinsville, NY,
    • Mar 14, 2018
    • Verified Reviewer

    I signed up for their flea and tick control last summer. It was useless. Two days after they sprayed I came in with ticks and my 1-year-old son was bitten. Ticks have been really bad in this area, but this product did nothing to control them. After canceling the service, I assumed I wouldn't be charged since I gave them not one but three opportunities to solve the problem and reapply. We were still getting bit, so I canceled. Billing will not reverse the bill even though their product did very little, if anything, to protect my lawn, kids, or pets as their salesman claimed. The mosquito spray was garbage as well. We would come in covered in mosquito bites.

    I was CONSIDERING doing their lawn care program for a green lawn, but after this, it is definitely a no. They don't stand behind their product. You won't get your money back if you have terrible results.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 76

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