About TruGreen

Now that spring has sprung and your lawn is beginning to grow again, you’ve probably seen ads popping up everyone for TruGreen. In fact, you’ve probably seen the large TruGreen trucks in your area on more than one occasion. This lawn, shrub, and tree maintenance company claims to take a scientifically tailored approach to lawn and landscape care, and to provide it with the attention it needs in order to remain healthy.

But does TruGreen really live up to its promises? Let’s get our hands dirty and find out.

Quick Facts About TruGreen

As the self-proclaimed leader of the professional U.S. lawn care industry, TruGreen claims to provide regularly scheduled maintenance visits that take the complexity out of lawn care, while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, which are claimed to be trained by agronomic experts through their TruExpert Certification Program. During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which include:

  • TruComplete – TruGreen’s premiere, most comprehensive plan that claims to give your lawn “everything it needs to flourish.” Focused on increasing density, creating a deep green color, and preventing weed growth and insect infestation.
  • TruHealth – This mid-level plan claims to improve your lawn’s moisture, prevent weeds, and to provide essential nutrients.
  • TruMaintenance – A basic plan that provides nutrients and prevents weeds.

TruGreen also offers tree & shrub care plans that work very similar to the lawn plans. In other words, your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

According to the TruGreen website, your specialist will visit your home once every 7 weeks depending on your plan, which can be adjusted in order to provide “superior” results.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, prices start at:

  • TruComplete – $528 per year
  • TruHealth – $357 per year
  • TruMaintenance – $282 per year
  • Tree & Shrub Plans – $399 per year

If you pay for your plan a year in advance, you can save 10% off the total price.

TruGreen claims that they provide guaranteed results, and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

To inquire more about TruGreen’s guarantee or to gain a better idea of cost, contact customer service at 866-369-9539.

What Do Other Consumers Have to Say About TruGreen?

TruGreen was founded in 1974 and is headquartered in Memphis, TN. The company is accredited with the Better Business Bureau, however, because each branch is a locally owned franchise, there are numerous entries on the BBB website, each of which have their own ratings and list of complaints.

While most Better Business Bureau ratings were in the B range, the online customer reviews we found during our research told a very different story. Overall, it appears that TruGreen has an extremely poor online customer reputation, with the most common complaints citing failure to see results (and in many instances, customers’ lawns actually got worse), numerous unwanted sales calls, that you can likely achieve the same results for less money, missed appointments, difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation), unauthorized additional services, and much, much more.

What’s the Bottom Line About TruGreen?

The phrase “time is money” has never been more relevant than today, when it seems like we have more things to do, and less time to do them in. As such, it can be tempting to hand over control of your lawn to a professional company like TruGreen, and to let them handle all the time-consuming dirty work. However, based on our research, you may want to think twice before signing up for a contract. Here’s why:

First, keep in mind that TruGreen only handles fertilization, aeration, weed and insect control, and pH maintenance. In other words, you’ll still be required to mow and water your own lawn, which are often the most time-consuming aspects of lawn maintenance. While the company claims to be able to discuss mowing techniques with you, they will not mow it themselves.

Next, despite their claimed commitment to excellence, there are thousands of negative online customer reviews about TruGreen. Admittedly, it would be one thing if each complaint cited something different, but nearly every one we read referenced one or more of the following:

  • Failure to see results (and in many instances, customers’ lawns actually got worse). And it’s often the case that when you try to call and let them know it’s not working, they’ll make it seem like it’s your fault (e.g. the grass was walked on too much, brown spots are due to pets, etc.).
  • Numerous unwanted sales calls and high-pressure sales tactics.
  • That you can likely achieve the same results for less money.
  • Multiple missed appointments.
  • Difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation) and then attempt to charge customers for the visit.
  • Unauthorized additional services (e.g. adding an extra treatment, etc.)

…and much, much more. In fact, these only scratch the surface of some of the most common online complaints related to TruGreen.

All in all, except in rare instances, it doesn’t appear that TruGreen consistently delivers on its promises. As such, we might recommend researching other local lawn maintenance companies to use instead.

See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

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61 Consumer Reviews for TruGreen

Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 3 3 star: 0 2 star: 4 1 star:  53
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 61
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  • 1 out 1 people found this review helpful

    Poor service and customer service department

    • Portage, IN,
    • Oct 29, 2017
    • Verified Reviewer

    I recently canceled my service with TruGreen after I made a complaint a couple of times and never was contacted by their customer service department. All they wanted was my money, and if I had a problem, they ignored me. The last straw was when their service guy cleaned his spreader on my lawn which destroyed a 2-foot square spot of grass. I emailed their service department a couple of times about it which was never answered. They could have at least apologized.

    Just a heads up to anyone looking for lawn care, look somewhere else if you want a reputable company.

    Bottom Line: No, I would not recommend this to a friend

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  • TruGreen is bad

    TruGreen is a scam. When the salesman called me, he said that he will treat my lawn to kill weeds and I do not have to pay if I am not satisfied with the treatment. When a TrueGreen person came to my house, he looked at the weeds and told me that TruGreen does not have anything to kill the weeds on my lawn.

    After that when I was not home, someone drove by and sprayed mosquito control or something, but not weed killer that I asked for. Their customer service folks do not have a record of the technician telling me that TruGreen cannot kill weeds on my lawn. They keep calling me to harass me that they will take me to court if I do not pay for a service that I did not ask for.

    Now I received a letter that went my bill is sent to a collection agency because I refused to pay for a service that never occurred. I did not get any weed killer on my lawn and the TruGreen technician informed me that the weeds on my lawn cannot be controlled by TruGreen. Their website tells me that there are no bills for my address, but I get a notice that my bill for an imaginary service is due and I have to pay it.

    Who do I talk to to get the recording of me signing up for the service? I need it when I go to court.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Poor service and follow-up

    • Alpharetta, GA,
    • Oct 26, 2017
    • Verified Reviewer

    I have scheduled Fire Ant Service four times, and ALL FOUR TIMES, no one has come out to complete the work. Each time we call to schedule the service, no one comes out or gives a courtesy call explaining why our lawn hasn't been treated

    Take your business elsewhere; they do not provide the service that is promised.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Save your money! Doing nothing is better than using TruGreen.

    • Lehigh Acres, FL,
    • Oct 26, 2017
    • Verified Reviewer

    I wish I had read these reviews before signing up with them. My lawn looked better before we hired (and paid in front) with TruGreen. I would give a rating BELOW one star if it would let me.

    The man I signed up with walked our property with me. One acre. He pointed out things that needed to be done, etc. and gave me a price. I took it and paid up front to get the discount.

    Fast forward a few months. My lawn looks worse than it did before TruGreen. I call and tell them how bad it looks. They send someone out again to spray. I should have looked at the paperwork they leave after each treatment. My bad! When I did look at it (when a so-called treatment only took 15 minutes), I discovered they were not treating the entire acre, just the front yard.

    After multiple calls, I gave up and canceled service and asked for a refund. Okay, a refund should show on my credit card within 72 hours, I was told. Nope, a week later, it doesn't show. I'm told (when I call them) that their records show we are receiving "x" dollars refund, but gosh, hasn't shown up yet.

    Isn't it funny? When we charged the service, it showed on my credit card within 48 hours!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Stay away!

    • Elora, Ontario, Canada,
    • Oct 9, 2017
    • Verified Reviewer

    I signed up two years ago after deciding to outsource the care of my lawn to a professional company after they promised the world. I decided to pay in full up front for the service to save 10%. What I got was 100% problems.

    Last year my lawn went from the best in the neighbourhood to having more weeds and brown spots. When I called, they said they could not treat the lawn due to the hot dry conditions. So the weeds flourished. When they called to renew my contract, I say that the previous year I paid up front and was dissatisfied with the results. So I stated that if they lived up to their promises and controlled my weeds, I would pay them. Weeds were controlled despite me having to repeatedly call to complain. Burn spots from improper application. No shows when visits to have a technician visit the meet to discuss options.

    I had enough with the excuses and inability to do what they said. Their guarantee isn't worth the paper it's written on. TruGreen...more like True Ripoff!

    I'm done with these jokers.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Extremely disappointed

    • Kansas,
    • Oct 8, 2017
    • Verified Reviewer

    I wish I had read reviews before I signed up with TruGreen because I wouldn't have signed up. Every time I mow my lawn, I shake my head in disbelief that this company is still in business. My yard looked awful, with weeds everywhere, and brown patches that, interestingly enough, have almost recovered since they haven't performed a "service" since July.

    I fired them three weeks ago and requested a refund. So far I've called twice and still haven't received my money back, which is par for the course with this company. I hired another lawn care company, and already my yard is green and growing like crazy. So I would avoid TruGreen at all costs.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Lack communication skills

    This company contacted us a couple of months ago about doing our lawn. They gave my husband the lowdown (prices/treatments available) and the husband tells him he will call back after we discuss and decide on the best option for our lawn. We never called them back. Decided to treat ourselves to save money.

    Well, two weeks later I come home from an outing, and there is a TruGreen treatment sign in my front yard. Two days later, we get a bill for our "payment options." I called them immediately and even spoke with the same salesperson as the first time. I told them we would send a check for the special of $29.95, but that was all since they never got permission to treat our lawn.

    Just today (two weeks later), I happen to be home, and a TruGreen lawn specialist is about to treat my yard, yet unauthorized again? I sent him away, but not before I had him look at what was previously done, which amounted to a foot wide spot of wilted clover. Not a good way to do business.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Killed grass

    • South Carolina,
    • Sep 25, 2017
    • Verified Reviewer

    After an application, parts of my lawn died. TruGreen sent a representative and confirmed that the lawn was over fertilized. I was told I would have the problem fixed and be refunded for the service. I was not refunded or compensated for the lawn damage. They did not refund my payments or fix my lawn. Very poor customer service. I will never use their service again.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Horrible service

    HORRIBLE CUSTOMER SERVICE. Run away the second one of their salespeople knocks on your door! Do NOT sign up with them!

    We were very specific with them when we signed up that they were not to go in our backyard without making contact with someone first as we have dogs and them entering without permission creates a liability for us. We were told that would not be a problem. They repeatedly did not call ahead and would just enter the property.

    Additionally, on multiple occasions, we found they would do the front yard but wouldn't touch the backyard and then bill us claiming they had. My wife even watched the tech show up unannounced then not go into the back and only do the front. At that point, we had to call a manager who showed up apologizing, made the tech do the work and promised someone would always call ahead from then on. Fast forward to a month later, no call, and they show up and enter the property without talking to anyone as promised.

    As promised I called to cancel. I spoke to a manager, Elizabeth, who was argumentative and defensive. When I asked her for her name, she hung up the phone on me. I called back and was transferred to her branch, and she hung up on me again without saying a word.

    At the end of your day, spend your hard earned money somewhere else, with people who deserve it, not with people who treat others like this.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    The worst service ever

    The first year went ok, but after that, it was straight downhill. They don't show, I have more weeds than ever, supervisors come out and promise remedies and then ever follow up or call back. How can they be in business? SCAM. They don't even deserve one star.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Would never hire them again

    My experience with them was absolutely horrible. Once you get involved with them, they will harass you to death with phone calls, trying to talk you into all these different types of treatments, and they simply do not want to accept no. I am convinced their sales people are trained to keep pushing you regardless of how many times you say no.

    Then the worse was when I canceled. After canceling, they called constantly to discuss next year's treatment, pretended they did not know I canceled. The last guy was so belligerent that all professionalism went out the window. It turned into a cursing exchange. So, no, never again.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 61

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