TruGreen Review: Is It Really Worth It?

By HighYa Research Team
Updated on: May 28, 2019

TruGreen is a lawn care company whose website provides an extensive list of full-care and standalone services that can help your yard look green and healthy.

The company’s differentiating factor is that they claim to provide top-notch yard experts who combine science and experience to make your lawn as green as possible and, if you aren’t satisfied with their work, you can have them repeat the treatment or you can cancel your remaining treatments and get your money back.

In addition to these characteristics, the company has been around for more than 40 years and is a well-known, national brand.

In this review, we’ll help you understand how TruGreen’s services work, what they cost and what consumers are saying about their experiences with TruGreen. We’ll finish up with a section addressing the company’s general pros and cons, and we’ll provide a quick tip for narrowing down your lawn care search.

How TruGreen Works

TruGreen claims to be “America’s #1 lawn care company.”

They provide regularly scheduled maintenance visits that take the complexity out of lawn care while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, who they claim is trained by agronomic experts through their TruExpert Certification Program.

During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a year-round plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which includes the following packages:

TruSignature Lawn Care Plan

Visits every four to six weeks, eight yearly treatments plus aeration and tree and shrub plan.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener
  • Tree and shrub care (insect control)

This package is the most complete out of the four that you see here, as it includes the most services and also is the only one that includes tree and shrub care. We see this package being a good fit for someone who wants a comprehensive coverage plan that will cover their lawn, shrubs, and trees.

TruComplete Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn aeration
  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This package includes everything the TruSignature does minus the tree and shrub care. Consequently, we think this package could be a good fit for someone whose main focus is their lawn and either doesn’t have shrubs and trees or is comfortable caring for them on their own.

TruHealth Lawn Care Plan

Visits every four to six weeks, eight yearly treatments.

  • Lawn analysis
  • Soil treatment
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

The main difference here is that you lose the aeriation service included in the TrueComplete package. Aeriation punches small holes in your soil so that the soil can absorb more nutrients.

“Aeration can be an extremely vital element to a healthy lawn because it allows air and water to penetrate built-up grass or lawn thatch,” Briggs and Stratton notes.

If you feel like your lawn is getting the nutrients it needs and you don’t believe you need special attention paid to your trees and shrubs, this package is a better fit.

TruMaintenace Lawn Care Plan

Visits every four to six weeks, seven yearly treatments.

  • Lawn analysis
  • Fertilization
  • Weed control
  • Treatments to make lawn greener

This is TruGreen’s most basic package and is best suited if you want to keep your weeds at bay and, at the same time, want your grass fertilized.

Other Services

TruGreen also offers several stand-alone specialty services.

Their tree & shrub care plans that work very similar to the lawn plans. Your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

They feature soil amendment services (adjustment of your soil’s micronutrients like lime and sulfur) as well as TruShield Tick and Flea Control, a treatment plan that can reduce ticks, fleas, chiggers, earwigs, spiders and, in some locations, ants.

Other services include lawn plugging, fire ant control, and mosquito control.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, we received the following quotes for a yard with an area of less than 5,000 square feet in Jacksonville, FL (we didn’t receive a TrueSignature quote):

  • TruComplete – $754.50 per year
  • TruHealth – $578.50 per year
  • TruMaintenance – $282.00 per year
  • Tree & Shrub Care – $632.00 per year
  • Mosquito Defense — $483.25
  • TruShield Tick and Flea Control: $501.90
  • Aeration — $166.47
  • Fire Ant Service — $145.03
  • Lawn Plugging — $150.00

Keep in mind that these quotes are for what TruGreen considers a “small” yard of less than 5,000 square feet. If your yard is above 5,000 square feet, it’s considered a “medium” yard and the prices will go up. For example, the price difference between a small and medium yard getting TrueComplete is around $250.

If you pay for your plan up front, TruGreen provides around a 7-percent discount.

Also, these plans include a discount on the first treatment. As we read through the fine print, we found that this discount only applies in certain situations.

For example, the first-treatment discount for TruGreen’s tree and shrub plan only applies to new residential customers and they limit it to up to five trees, none of which can be taller than 25 feet.

Also, their Mosquito Defense first-treatment discount is only available for homes on lots of one acre or less and is limited to certain areas of the country.

TruGreen claims that they provide guaranteed results and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

We called TruGreen’s customer service phone number—(855)216-1134—to get more details. The phone rep told us that the plans they offer are priced out on a per-treatment basis. This means that, if at any point in your plan you’re unhappy with the results, you can get a refund for any remaining treatments you’ve paid for.

DIY Lawn Care vs. Hiring a Professional Service

The previous section showed us that hiring TruGreen can cost you more than $700 per year if you want their most extensive lawn care package.

For some homeowners or renters, that may be too much money and you might be inclined to DIY your lawn care beyond just cutting your grass.

The goal, says grass-seed specialists Pennington, is to create a thick, green lawn each year. How you do that is up to you.

Among the benefits of hiring a company, they say, is that you save time, you can hire them to come on a consistent schedule and they have professional-level equipment and, in most cases, years of expertise.

However, Pennington points out, the obvious drawback is money. Also, some professionals aren’t going to provide your lawn with treatment specific to your soil and grass; they may treat it the same way they treat everyone else’s lawns.

The upside to doing your lawn yourself is that you save money and you can do the work on your schedule; you aren’t stuck with the availability the lawn service has.

The startup costs, though, are high for DIY lawn care, as you’ll need to buy a spreader, fertilizer, grass seed, weed killer and insect repellants or insect killers.

If you choose to forego hiring a service so you can save money and become an expert yourself, Pennington points out that you have helpful resources within your county that can augment your expertise.

“Whether you decide on a do-it-for-me service or DIY like a pro, expert advice and premium grass seed and lawn products will help. Your local county extension agent is an excellent source of information on lawn care for your region,” their site notes.

Extension offices are typically local government agricultural offices whose websites and employees provide a wealth of information about your area’s agriculture, growing tips and more.

» See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

Carlee Linden, a pest control and lawn care expert at Best Company, said TruGreen could be an option for those who want to avoid wasting time and money on their yard.

“A common problem (for homeowners) is overwatering and overfertilizing. After the damage is done and the homeowner's lawn is dead, they spend months trying new (often expensive) products to restore it — only to make the same mistakes a few months later,” she said.

TruGreen’s trained professionals will most likely not make these mistakes. The company isn’t just good for mistake-prone homeowners, though. Linden said the company is a great choice if you have a big lawn you can keep up with.

“In my opinion, TruGreen is worth it if you have a large yard, don’t have a lot of time to spend taking care of your lawn, and don’t want to spend your money trying out different products to see what works. A lot of the time, homeowners will spend just as much DIYing as they do hiring a professional,” she said.

What Do Consumers Have to Say About TruGreen?

At the time of publishing, TruGreen had 123 customer reviews on Highya.com and the majority of these reviews were negative. Out of those 123 reviews, 109 were one-star and four were five-star. Five percent of reviewers sad they would recommend the company to a friend.

The 10 most recent reviews featured eight one-star ratings, one two-star rating, and one five-star rating.

HighYa readers criticized the company for poor customer service, constant calls from salespeople and, in one case, a lawn specialist spending four minutes doing a lawn treatment that should’ve taken more than 20 minutes. Others noted that the company was not able to curb weed growth.

The one positive recent review was pretty definitive in its support of the company:

“I’ve had one application done by TruGreen about 3 weeks ago. The lawn looks better now than in the six years I had these other imbeciles doing it. I know it’s early in the business relationship, but please keep up the good work.”

The company had 225 reviews on Yelp. Of those 225 reviews, 207 were one-star and seven were five-star. The company’s 10 most recent reviews were poor, with nine being one-star and one being four-star.

Common complaints were that company salespeople called persistently and had poor tact, constant no shows for treatments and consistent poor communication or miscommunications.

TruGreen fared much better on TrustPilot, where the company had an average rating of 3.75 stars out of five from more than 1,700 reviewers. The 10 most recent reviews were all five stars and each review praised the company for its customer service as well as the results they saw in their lawn.

What’s the Bottom Line About TruGreen?

We see some clear strengths and weakness with this company. First, we believe that their website is easy to use when it comes to purchasing a lawn plan. They provide a good amount of detail for each plan and lay out how many times someone will come to your house to check up on your lawn and apply treatments.

Also, they’re a relatively reputable company in the sense that they’re a lawn care provider for the PGA. We like that their return policy allows you to cancel any remaining treatments you haven’t used in the event that you aren’t satisfied with their ability to make your lawn look beautiful.

We believe the downside to the company is that there are thousands of negative reviews about their services, with many people complaining about the company’s inability to make their yard work better, missed appointments as well as high-pressure phone tactics.

If you’re undecided about choosing TruGreen, we suggest using the time-honored technique of getting quotes from multiple yard companies through a vetted site like HomeAdvisor or Porch.com.

You’ll be able to read customer reviews of the company and get multiple quotes pretty quickly. Compare these prices and the services to what you get with TruGreen, then make a decision that best fits your budget and your yard’s needs.

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Read 150 TruGreen Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 5 4 star: 3 3 star: 0 2 star: 9 1 star:  133
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 150
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  • TruGreen is the worst

    • Burtonsville, MD,
    • Sep 18, 2019
    • Verified Reviewer

    I have videos of my TruGreen tech leaving the service info on my front door but never put a drop of anything on my lawn and sent me a bill . Caught the tech doing half my yard, 1/4 of my yard. My yard looks worst then it ever has.

    Bottom Line: No, I would not recommend this to a friend

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  • Don't bother

    • Idaho,
    • Sep 11, 2019
    • Verified Reviewer

    If you're considering this company to care for your lawn or repair your lawn, then look somewhere else. I've had TruGreen out to my house three times now. The first time I was given an explanation as to the cause of my browning lawn and then instructions on what to do with my watering schedule. The second time the techs that showed up said the first set of techs had misdiagnosed the problem and then I was given a completely different set of instructions of how to care for my lawn. The third visit consisted of the tech stating that what the last tech had told was incorrect and I was now given a third set of direction which directly contradicted the last. I'm done! It's clear none of these techs know what they're talking about and I'm out hundreds of dollars and left with a lawn that looks like hell and is unprepared for the coming winter.

    Thanks TruGreen.

    Bottom Line: No, I would not recommend this to a friend

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  • Bad service

    • South Carolina,
    • Sep 4, 2019
    • Verified Reviewer

    Before letting them do my yard, I told them I had a camera, and would watch to make sure they did a good job. Noticed that yard wasn't green and even. Decided to watch and found they did a crappy job. I have them on video and show it to them and others. Everybody told me no way they covered the yard. Wish I could post the video. Canceled all service because the owner of the Myrtle Beach franchise was trying to tell me he covered the yard. Don't piss down my back and tell me it is raining.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    RUN! Don't even consider.

    • Claymont, DE,
    • Sep 2, 2019
    • Verified Reviewer

    DON'T EVEN CONSIDER TruGreen. It is a joke, from the beginning of my service with them they have been nothing but trouble. They don't care about your lawn, just collecting a paycheck. Giving one star was too generous. Go with your local small guy, give them the business. These big companies DON'T CARE!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Hired to simplify my life and it only complicated it.

    • Branson, MO,
    • Aug 28, 2019
    • Verified Reviewer

    Unfortunately, we have had a very rainy season and my first 2 full-price apps were done within less than 24 hours of torrential downpours. This caused the chemicals to pool into large specific areas of my lawn causing everything in those areas to die. Had nothing but mud. Called the first time and was given no good explanation. Second app happened the same way. For 6 weeks trying to put my account on hold and I'm finding it impossible. Sent photos, spoke with TG numerous times and info does not get disseminated.

    Bottom Line: No, I would not recommend this to a friend

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  • Maybe I'm just lucky

    • Lewisberry, PA,
    • Aug 27, 2019
    • Verified Reviewer

    This is the first year with TruGreen but so far I'm impressed. At the end of last summer, I started to have a real clover and crabgrass problem. After crunching the numbers and comparing what I was spending to do it myself (which obviously wasn't working), I decided to give these guys a try. What a difference! The pre-emergent they used must be magic because I don't have a single crabgrass or clover weed in my entire yard and that's only after a few treatments. I, like most, have high expectations when spending this kind of money and so far they have delivered. I see a lot of folks saying they've had bad customer service experiences but on the contrary, mine was the opposite. After one of the early season treatments, I noticed a select few broadleaf weeds starting to show, I waited about a week just to see if these would brown and die like the others had previously. Once I realized that they didn't, I called to voice my dissatisfaction and was told someone would be out within 3 business days to do another treatment free of charge. Sure enough, 2 days later a tech came out and resprayed the problem areas free of charge and I haven't had a weed since. I can't help but wonder if the local TruGreen office that services my yard is just better than most or I'm just lucky but I have nothing but good things to say up to this point and I would def recommend them to a friend, and in fact, I have.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Extremely unsatisfied with an exception.

    • Pawtucket, RI,
    • Aug 24, 2019
    • Verified Reviewer

    Before I explain my dissatisfaction, I want to make it clear that my review will concern TruGreen's lawn service and not their mosquito and tick prevention plan. I have only positive experiences regarding their mosquito and tick spraying.

    My main problem with TruGreen involves their lawn care plan. The first person I met with was excellent. He explained everything he was going to accomplish and he spent quite a bit of time looking around the property and treating the lawn and spraying. The next visit was largely the same. After that things started to go downhill pretty quickly. My lawn was increasingly taken over by weeds. I watched the man walk around the yard, ignoring weeds and just spraying here and there. The front lawn was completely untouched and was taken over by nut grass entirely. I left the lawn long for the next appointment so they could clearly observe the weeds. The man did spray the front but ignored the back. I was billed the normal fee. I had planned to cut the lawn over the weekend and was not expecting them to return so quickly with seeding and aeration none the less.

    I was going to call and have them come out again to review the problem the following week when all of a sudden two days after we'd spraying they are performing an aeration and seeding service. It is the middle of August and the temperatures are above 90. It is far too early for this service. Further, they never called to indicate that this appointment was scheduled. I complained because the service was far too early and I wasn't notified. The lawn wasn't prepared for seeding. The lawn was too long. There are areas where the soil needs to be turned over and filler should be added. This service costs over $200 and if I am going to pay for it then I want to be prepared. I wasn't because they didn't notify me. They always called before, maybe not as early as I like, but they called. I am 100% certain they did not call. I have the call log, the caller ID log and I was home during the time they claim to have called.

    They were argumentative about the failure to call. Interestingly, they didn't argue that this service was far too early. I found that amusing, it makes me question why they would schedule something that needs planning and entirely different weather and temperature. It comes across as unprofessional and questionable. There is zero chance the seed will take. Everyone's lawn and yard are drying out due to extreme heat and lack of sufficient hydration even when watering daily. To seed now is pointless...and they know it. Early autumn seeding...not mid-summer seeding.

    I will never use them again. I will never recommend their lawn service. Mosquito, sure, that was great.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Very poor and dishonest service

    • Huntersville, NC,
    • Aug 24, 2019
    • Verified Reviewer

    To start with, we had a healthy lawn, but since TruGreen took over it 4 years ago it has deteriorated to a lawn filled with weeds! In spite of multiple requests over the years, and several false promises made by TruGreen, nothing was really done which ultimately proves their customer service is very poor and no one really cares! I bet they wouldn’t be pleased if I were to post pictures of my weed-filled lawn that I have!

    To add to their failing services, they are dishonest as well, recently I called them since the weeds were getting really bad in spite of their treatment and I was promised re-treatment for free. The specialist who came by left a note saying he had talked to us when he had neither knocked on our door nor talked to us. Also, there was no indication that the lawn was re-treated for weeds. We were also charged on top of this. I called to let them know about their dishonest employee but I doubt they took it seriously since there was no effort made to correct their wrong and I had to call the accounting department for a refund. The manager Dustin promised a service call ASAP after I texted him again but nothing was done for the next two 2 weeks.

    Having had enough of their lousy service, I called to cancel their services and was told that it was because we didn’t use their aeration/seeding services, we had it done but not by TruGreen! However, I don’t understand how that is responsible for the never-ending weeds that crop up after their so-called "regular treatments", one would expect a controlled yard after 4 years of treatment!

    A total waste of hard-earned money and time, never hiring TruGreen again!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Horrible service

    • Florida,
    • Aug 20, 2019
    • Verified Reviewer

    I wouldn't recommend TruGreen to my worst enemy. They charged me for stuff I specifically said I didn't want. One of the things was potassium which they never even put down because they had the wrong address. But yet they still charged me 80 bucks for it. Every time I called and asked to speak to a supervisor, no supervisor was available nor would one call me back. Still waiting on a refund for the crap they didn't even do. My guess is I'll never see that money again. Worst experience ever!

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Bad customer service.

    • Raleigh, NC,
    • Aug 17, 2019
    • Verified Reviewer

    In October 2018, TruGreen was scheduled to come and do lawn work such as aeration, overseeding, and fertilization for my entire lawn. The customer service rep spent less than 10 minutes at my home (my wife was home at the time and watched); the customer service rep only did the front lawn, which is only 20 feet off the curb of the street with a concrete driveway, etc., basically, the front lawn is less than 25% of my entire yard. They charged me for the full service and when I called to complain I was told a service manager would contact me. This has yet to happen. When I have spoken to different CSR at different times over the past several months, I was told the GM would be contacting. This has never happened. So, now they have turned my bill in for collection efforts. I will pay it off as I probably have no choice in the matter at this point, but they refused to even prorate the bill for the service that was performed (which I was willing to pay for just to get them to stop calling me).

    I would not recommend this company to anyone. I have used their services for several years, some years the lawn comes out looking great other years, they could not control the weeds. Very spotty at best over the long term. You would be better off just hiring a local guy who can do the same work or just go and rent the equipment yourself. Simply put, their customer service should be labeled as "no customer service". Even after all of this they continued to call to try and get "my business back".

    Losers.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    No promises kept

    • Arizona,
    • Aug 16, 2019
    • Verified Reviewer

    I was looking for weed control on our newbought house lawn. I talked to Justin of TruGreen who told me the weeds can be taken care of no problem, although he didn't see it (I told him to come over, he said he can see our lawn on Google Maps).

    He also said if it doesn't work you don't need to pay.

    We had the house inspection done in the winter and the grass was in that spot not level. I asked him if he could fix it. He said he would send a machine in what could do that (I cannot remember the name of the machine, I am not from Canada originally).

    After the first spray, I called the company after 3 days as Justin told me to do that if I didn't see any results. They told me that my salesman didn't know where he was talking about...that the product needed more time to work. I called back later...and was told by Justin that the next spray was on the house. The second spray was done by a good person, as it worked with spots on the leaves of the weeds. That second person also explained to me that it needed to be sprayed more and that first, only the spots appear. Then one day I got another bill in my mailbox that the spring aeration and overseeding was done. I didn't see any results. I did not see that machine or the person. I called the office again and told them nothing happened, I only would like the second person on my property...no one else. Then, 3 weeks later, another bill was found in the front hall and a warning sign on the lawn, with nothing written on it. Again I was told it was free. Again I got another bill. Again, I called TruGreen and Justin to not send anyone till I got a manager over to see my lawn.

    Well...it is now the middle of August and finally, someone came to see my lawn. He told me that the weed control with this spray would not kill weeds. But TruGreen got comments from other people that the lawn was dead so they dilute the spray a lot now.

    He asked what they could do to make it up to us. I said, let me pay for what I got...which, really, was 1 spray what worked...

    Then I finally got a call from another manager (Ken I think was his name) who said that I could only get 1 spray for free as I didn't complain earlier. He couldn't find anything in the system. Well...I now get my phone bill out and will prove that I did call. I also just called TruGreen to see if they could tell me when I called and told them the first time that the spray didn't work.

    He told me the date. And what was said. So it IS in the computer. I asked him for more dates, but the person on the phone became suspicious and told me that pretty soon I would be hearing from a manager...

    Bottom Line: No, I would not recommend this to a friend

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