TruthFinder Review: Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Nov 19, 2019

What Is Truthfinder?

Truthfinder is a people search website that lets you search for anyone in the U.S. and gain instant access to their contact information, background checks, criminal records, and more.

All the information the site displays is technically a public record. Public records are documents or pieces of information not considered confidential. The Freedom of Information Act (FOLA) mandates that these records must be made publicly available for those who request them.

In other words, Truthfinder isn’t selling you information, but rather convenience. The site uses algorithms to pull data from sources as varied as social media to personal blogs, arrest reports, birth records, court documents and other pieces of information.

But will you get information that validates Truthfinder’s pricing, or are there better options available?

We will answer all these questions in our review, as well as analyze customer reviews, and compare Truthfinder to its competitors. To start, let’s explore how the website works.

How to Use the Truthfinder Website

To begin using the service, you’ll first enter the person’s first name, last name, and state (if known) on the Truthfinder home page.

You’ll next spend about five minutes watching various loading bars. Trustfinder may prompt you with questions to hone down their search, possibly pertaining to the person’s approximate age, known residential locations, and relatives.

Once loading is complete, you’ll be taken to a page that shows potential matching results that display the person’s age, current and previous locations, and possible relatives. This information should help you select the right person.

You will then have to purchase a subscription to access the reports (we’ll look into pricing details later).

Once you subscribe, you can browse a background report that includes the following categories:

  • Personal: The person’s full name, birth date, possible relatives, and closest associates.

  • Contact: A list of possible phone numbers and email addresses they are associated with.

  • Locations: All known living locations, complete with addresses and possible neighbors at each site.

  • Criminal: Any filed criminal records.

  • Sex Offenders: Locations of known sex offenders living close to the report subject.

  • Social: Links (if available) to the subject’s Facebook, Instagram, Twitter, YouTube, and other social media accounts.

  • Licenses: Any professional licenses linked to the subject.

  • Finances: Financial information related to the subject, including bankruptcies, liens, judgments, foreclosures, and evictions.

The advantage here is that Truthfinder provides all this information in one place. Some of the information they provide may only be accessible through an in-person search of court records. The information is available online but could take hours of research.

The site saves you time by aggregating hard-to-get and readily available information into one simple report.

Is Truthfinder Accurate?

While Truthfinder shares lots of information in its reports, its accuracy is suspect. We asked Liz Brock, founder and owner of Root Investigations, a boutique private investigation agency in NYC for her perspective on the accuracy of services like this, and she shared with us that she was skeptical.

“Sites that pull data from aggregated sources online and public data can have detailed data which is sometimes accurate,” she told us, “However because they are only pulling from particular sources, the data can often be filled with inconsistencies or errors and not up to date…[the information] may have clerical errors, or may just have blatant false information.”

However, Brock told us sites like Truthfinder have their place for quick research.

“These sites are great for running a quick background check however all information needs to be taken with a grain of salt,” she told us.

She shared that her own information that Truthfinder found was inaccurate, as it included an incorrect middle initial and listed addresses she had never lived at. Overall, she found the information to be several years out of date.

I looked up my own family to test the site’s accuracy. In one instance, I found a criminal record for one individual for a traffic violation that wasn’t filed as described in the report.

Likewise, the platform mixed up my family relations, listed me as living in places I’ve never been, and presented seemingly random acquaintances as my closest associates. It also listed incorrect employment information for numerous family members.

That’s why, in Brock’s perspective, a site like Truthfinder works to find the basics but shouldn’t be counted on for more than that. And even then, you might not be able to trust them. “Although [your search results] might be inaccurate,” she told us, “they can help you in the beginning of a search for someone.”

What Does Truthfinder Cost?

The only way to access Truthfinder reports is to pay for a subscription. This will cost $27.78 per month, or $23.02 per month if you purchase two months at once ($46.04 due at purchase). Both packages will enroll you in an auto-renewing subscription program at the same price-point.

We also found that if you stay on the Truthfinder payment page for several minutes without committing to a plan, the site will offer you a 5-day trial membership for $1. If you don’t cancel your subscription at the end of the trial, you will automatically be enrolled at the monthly rate.

Once you subscribe, you can perform an unlimited number of searches on different people and will have access to the full information for anyone you search for.

Signing up for a subscription also gives you access to a sex offender watch list and the ability to protect how your personal information is displayed on the site.

It’s also possible to upgrade a base subscription to include the following:

  • Unlimited Phone Report ($4.99/month): Search any phone number for information about the number’s owner.

  • Unlimited Email Report ($4.99/month): Search any email address for information about the owner.

  • Unlimited PDF Downloads ($2 one-time-fee): Download reports to view, share, and print at any time.

You can cancel your Truthfinder account by calling the company’s member care center at (800) 699-8081 or through email at help@truthfinder.com. It’s also possible to adjust or cancel your subscription through your online account.

Takeaways from Customer Reviews

Here at HighYa, Truthfinder has a 3.8-star rating after more than 1,300 customers weighed in. Here’re the main takeaways:

  • Many Found the Information to be Accurate: Numerous reviewers praised TruthFinder’s accuracy, and some stated their results were over 98% accurate. Many of these users wrote that the service reminded them of facts about themselves they had forgotten.

  • Not All Facts Should Be Trusted: Others had less positive experiences and reported that their family trees were wrong to the point of being comical, as it listed fathers as children, divorced spouses as siblings, and more. In a few cases, reviewers noted that incorrect criminal records were linked with their names.

  • Simple to Use Interface: Customers praised Truthfinder for its functional website and streamlined features. They appreciated the “suggested family members” feature that made it possible to perform many background checks quickly.

  • Subscription Issues Are Common: A few reviewers didn’t realize that they were signing up for a reoccurring subscription and dealt with difficulties canceling their account. Others were billed for more months at once than expected and struggled to get customer service to adjust the charges.

  • Useful for Tracking Sex Offenders: According to one reviewer, TruthFinder’s sexual offender records matched the quality and accuracy of what they had access to when working as a Sex Offender Registrar from a Sheriff’s Office.

  • A Good Way to Check Personal Online Security: Many reviewers noted that Truthfinder was an excellent resource for checking on their personal online security. In one case, a reviewer looked themselves up and learned that one of their previously deactivated social media accounts had been hacked. TruthFinder’s report allowed them to find the account and shut it down.

  • Reports Vary in Quality: Many customers complained that the depth of information varied in different TruthFinder reports. For some, they reported that they contained nothing besides basic social media profiles and outdated addresses.

As these reviews seem to show, customer experience for Truthfinder tends to be mixed. You might find the site to be an easy, accurate way to look people up, or you might find that the reports are too vague and inaccurate to be of use.

Your experience will likely depend on the amount of accurate, publicly-available information for the people you are searching.

Truthfinder vs. Other Background Check Websites

Truthfinder is just one of many sites that promise to deliver online background checks. Other options that we have reviewed include Instant Checkmate, SpyFly, and BeenVerified.

These four options differ less than you might expect. They each have access to the same public information, and as such, offer similar pricing plans.

You can expect to pay between $19 to $30 per month subscription for each site, though both Instant Checkmate and Truthfinder offer a 5-day trial offer for $1.

Both SpyFly and BeenVerified ranked two stars or fewer among HighYa readers. Users complained that the information wasn’t accurate, especially regarding their previous addresses and family members.

Others wrote that they continued to be billed for the service after canceling their account.

Instant Checkmate received an average rating of 3.4-stars and also offers the most affordable monthly package deal ($9.86 per month for a six-month membership). Many people still complained that the site’s information was inaccurate or too expensive for what they received, but others found the site provided quality background checks for the price.

One way that Truthfinder seems to differ from these other options is in user-friendliness. Many customers shared the site made it simple to look up multiple people almost simultaneously, and that they appreciated how the information is displayed on a single screen.

The Bottom Line: Should You Sign Up for Truthfinder?

As this analysis shows, Truthfinder does a decent job of presenting publicly available information in an easily digestible way.

Using the platform, you can gain quick access to your subject’s current and past residential locations, social media profiles, contact information, and criminal records.

However, this information’s accuracy is highly suspect. When I signed up for an account and looked up people and celebrities I knew, I was shocked how off the reports often were.

In one memorable instance, Kim Kardashian’s second-closest associate was listed as “Teen Choice Awards.” This lack of basic fact-checking for an A-list celebrity should make you question the validity of the rest of Truthfinder’s data.

Another potential negative is that Truthfinder uses shock tactics to encourage you to subscribe. The site will question whether you are comfortable seeing “potentially graphic” information about the person you are searching, and uses troubling language in their popups, including the following quote:

“We have millions of records that may expose [your subject] for who he really is. Please confirm once again that you are ready to learn the truth about [your subject].”

For the dozens of personal reports I looked at, there wasn’t any information that could be classified as graphic or troubling, even during searches of celebrities with known criminal records.

For more on this topic, we recommend reading The Problems with People Search Websites. This article explains how sites like Truthfinder share information that is already publicly available, often incomplete or inaccurate, and pricy for what you receive. It also shares some alternatives for finding free public records online if you prefer to do more of the search work yourself.


Read 1386 TruthFinder Customer Reviews and Complaints

Write a Review
Average Customer Rating: 3.8
Rating Snapshot:
5 star: 819 4 star: 154 3 star: 58 2 star: 48 1 star:  307
Bottom Line: 73% would recommend it to a friend
Showing 1-11 of 1386
Sort reviews by:

  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Don't do it

    • By Andrew N.,
    • Virginia,
    • Mar 17, 2020
    • Verified Reviewer

    I decide to use TruthFinder to see what was out there on me. Some of the basic stuff, they got right. However, they got a lot wrong.

    Several old addresses - wrong.

    Social media profiles - wrong.

    Associates - wrong.

    Email addresses - wrong.

    And more - wrong.

    What they got right was so basic and uninteresting. This was a total waste of money.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 19, 2020

      Company Response from TruthFinder Inc.

      We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We have refunded your account in full and someone from our team will be contacting you within 24-48 hours to discuss your refund as well as any other issues you may have had with our service.

      Sincerely,

      TruthFinder Support


  • To add service

    • By Vera H.,
    • Paterson, NJ,
    • Mar 12, 2020
    • Verified Reviewer

    I wanted to have information about a person using her or his phone number. It was done and I have a suggestion about added service. I was happy with it. I can recommend your service to my friends and co-workers. Also, I like to have Norton in my computer. Lady who answered my questions was very patient and polite.

    Bottom Line: Yes, I would recommend this to a friend


  • I absolutely loved going through the info

    • By Lynda L.,
    • Gray Court, SC,
    • Feb 25, 2020
    • Verified Reviewer

    This type of information is so valuable and interesting. I didn’t know that so much could be found on each and every one of us. Particularly the offenders in the surrounding neighborhood. I’m glad I signed up. Thank you.

    Bottom Line: Yes, I would recommend this to a friend


  • Mixed feelings

    • By Jimmy A.,
    • Oklahoma,
    • Feb 24, 2020
    • Verified Reviewer

    I have mixed feelings about TruthFinder, although it does find a lot of things on a report, but there are a lot of wrong and missed items in their findings.

    Speaking of just my personal report, and my closest family members reports that I know positively did happen.

    My wife and I are both proud Veterans, yet there wasn't any kind of information about our time in service.

    But I did see the service record for some other people's reports.

    So like I said, I'm not sure if I will be renewing my account after the first month, because if TruthFinder missed this much information on just my close family members, then how much information is being missed on others, that I don't know for sure of?

    Bottom Line: No, I would not recommend this to a friend

    • Feb 25, 2020

      Company Response from TruthFinder Inc.

      We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.

      Sincerely,

      TruthFinder Support


  • Very good workers, kind and responsive to my needs!

    • By Michael R.,
    • San Carlos, CA,
    • Jan 29, 2020
    • Verified Reviewer

    As I mentioned in the survey, you have a very skilled staff, I would hire any of them any day if I had a business. Peace and blessings to you all.

    Bottom Line: Yes, I would recommend this to a friend


  • Found whereabouts of two children I had contact with

    With TruthFinder I was to find the location of two of my children I have contact with since my divorce in 1981. A third and oldest child was not listed in any of the reviews. I will look up the third child using her name as the search engine, I know now that my children are doing well in life and I have at least two grandchildren.

    Bottom Line: Yes, I would recommend this to a friend


  • TruthFinder enlighten me to a lot of information, some I deleted and was glad to, on there like about 15+ years

    • By Retretta C.,
    • Jesup, GA,
    • Dec 19, 2019
    • Verified Reviewer

    I found TruthFinder by going to different websites so I chose TruthFinder with my website search engine and I am satisfied with this website. I got the chance to delete a lot of information that should not still be there anymore at all, so thanks TruthFinder for me finding the right website for me. HAPPY HOLIDAYS.

    Bottom Line: Yes, I would recommend this to a friend


  • Horrible company!

    • By Amanda P.,
    • Arizona,
    • Nov 11, 2019
    • Verified Reviewer

    They took my money then locked me out of my account. Then when I spoke to a supervisor, they told me that I was not allowed to run background checks that I violated their policy refused to pay me back and let me back into the account! The supervisor was Jeffery and he was horrible and rude! Stay away from this company!

    Bottom Line: No, I would not recommend this to a friend

    • Nov 12, 2019

      Company Response from TruthFinder Inc.

      Hi Amanda,

      We appreciate your feedback. We’d like to remind you of our Terms of Use and Limited License for Services for TruthFinder which states that our services cannot be used for business purposes. Please contact us at 1-800-699-8081 or via help@truthfinder.com if you have any questions about your account or the use of TruthFinder.

      Sincerely,

      TruthFinder Support


  • Surprised!

    • By Michael R.,
    • Carson City, NV,
    • Oct 18, 2019
    • Verified Reviewer

    I ran myself and found the report to be about 98% accurate. Even had information that I had forgotten about.

    The only inaccuracy in it was a potential relative that I have never heard of.

    Bottom Line: Yes, I would recommend this to a friend


  • Sex offenders

    • By Margaret M.,
    • North Carolina,
    • Oct 18, 2019
    • Verified Reviewer

    I’m a retired Sex Offender Registrar from a Sheriff’s Office in NC. During my time in Law Enforcement, I had access to all the physical locations of each and every Offender on our Registry. Upon retirement, those internal privileges were out of my reach, understandably. I have written this to commend TruthFinder for their excellent records on actively registered offenders nationwide! Check the areas of your own neighborhoods, schools, churches, parks, and recreation areas. If you have access to names and addresses TruthFinder makes it possible to help you be safe! Thank you TruthFinder.

    Bottom Line: Yes, I would recommend this to a friend


  • Great accuracy

    • By Jessica R.,
    • Oklahoma City, OK,
    • Oct 15, 2019
    • Verified Reviewer

    This site is the first one I have tried for background searches. I was initially looking for myself to see what potential employers might find. After sign up (which was half off and only $13 for a month of unlimited searches) I found someone had hacked my previously deactivated social media account and was posting inappropriate things. I would have never known this without the help of TruthFinder!

    The only inaccuracies I noticed were the addresses and emails.

    Bottom Line: Yes, I would recommend this to a friend


Showing 1-11 of 1386

Write a Review for TruthFinder!

Share your experience to help others shop smarter & discover great products.

Write a Review
TruthFinder