TruthFinder Review: Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Nov 6, 2019

What Is Truthfinder?

Truthfinder is a people search website that lets you search for anyone in the U.S. and gain instant access to their contact information, background checks, criminal records, and more.

All the information the site displays is technically a public record. Public records are documents or pieces of information not considered confidential. The Freedom of Information Act (FOLA) mandates that these records must be made publicly available for those who request them.

In other words, Truthfinder isn’t selling you information, but rather convenience. The site uses algorithms to pull data from sources as varied as social media to personal blogs, arrest reports, birth records, court documents and other pieces of information.

But will you get information that validates Truthfinder’s pricing, or are there better options available?

We will answer all these questions in our review, as well as analyze customer reviews, and compare Truthfinder to its competitors. To start, let’s explore how the website works.

How to Use the Truthfinder Website

To begin using the service, you’ll first enter the person’s first name, last name, and state (if known) on the Truthfinder home page.

You’ll next spend about five minutes watching various loading bars. Trustfinder may prompt you with questions to hone down their search, possibly pertaining to the person’s approximate age, known residential locations, and relatives.

Once loading is complete, you’ll be taken to a page that shows potential matching results that display the person’s age, current and previous locations, and possible relatives. This information should help you select the right person.

You will then have to purchase a subscription to access the reports (we’ll look into pricing details later).

Once you subscribe, you can browse a background report that includes the following categories:

  • Personal: The person’s full name, birth date, possible relatives, and closest associates.

  • Contact: A list of possible phone numbers and email addresses they are associated with.

  • Locations: All known living locations, complete with addresses and possible neighbors at each site.

  • Criminal: Any filed criminal records.

  • Sex Offenders: Locations of known sex offenders living close to the report subject.

  • Social: Links (if available) to the subject’s Facebook, Instagram, Twitter, YouTube, and other social media accounts.

  • Licenses: Any professional licenses linked to the subject.

  • Finances: Financial information related to the subject, including bankruptcies, liens, judgments, foreclosures, and evictions.

The advantage here is that Truthfinder provides all this information in one place. Some of the information they provide may only be accessible through an in-person search of court records. The information is available online but could take hours of research.

The site saves you time by aggregating hard-to-get and readily available information into one simple report.

Is Truthfinder Accurate?

While Truthfinder shares lots of information in its reports, its accuracy is suspect. We asked Liz Brock, founder and owner of Root Investigations, a boutique private investigation agency in NYC for her perspective on the accuracy of services like this, and she shared with us that she was skeptical.

“Sites that pull data from aggregated sources online and public data can have detailed data which is sometimes accurate,” she told us, “However because they are only pulling from particular sources, the data can often be filled with inconsistencies or errors and not up to date…[the information] may have clerical errors, or may just have blatant false information.”

However, Brock told us sites like Truthfinder have their place for quick research.

“These sites are great for running a quick background check however all information needs to be taken with a grain of salt,” she told us.

She shared that her own information that Truthfinder found was inaccurate, as it included an incorrect middle initial and listed addresses she had never lived at. Overall, she found the information to be several years out of date.

I looked up my own family to test the site’s accuracy. In one instance, I found a criminal record for one individual for a traffic violation that wasn’t filed as described in the report.

Likewise, the platform mixed up my family relations, listed me as living in places I’ve never been, and presented seemingly random acquaintances as my closest associates. It also listed incorrect employment information for numerous family members.

That’s why, in Brock’s perspective, a site like Truthfinder works to find the basics but shouldn’t be counted on for more than that. And even then, you might not be able to trust them. “Although [your search results] might be inaccurate,” she told us, “they can help you in the beginning of a search for someone.”

What Does Truthfinder Cost?

The only way to access Truthfinder reports is to pay for a subscription. This will cost $27.78 per month, or $23.02 per month if you purchase two months at once ($46.04 due at purchase). Both packages will enroll you in an auto-renewing subscription program at the same price-point.

We also found that if you stay on the Truthfinder payment page for several minutes without committing to a plan, the site will offer you a 5-day trial membership for $1. If you don’t cancel your subscription at the end of the trial, you will automatically be enrolled at the monthly rate.

Once you subscribe, you can perform an unlimited number of searches on different people and will have access to the full information for anyone you search for.

Signing up for a subscription also gives you access to a sex offender watch list and the ability to protect how your personal information is displayed on the site.

It’s also possible to upgrade a base subscription to include the following:

  • Unlimited Phone Report ($4.99/month): Search any phone number for information about the number’s owner.

  • Unlimited Email Report ($4.99/month): Search any email address for information about the owner.

  • Unlimited PDF Downloads ($2 one-time-fee): Download reports to view, share, and print at any time.

You can cancel your Truthfinder account by calling the company’s member care center at (800) 699-8081 or through email at help@truthfinder.com. It’s also possible to adjust or cancel your subscription through your online account.

Takeaways from Customer Reviews

Here at HighYa, Truthfinder has a four-star rating after more than 1,300 customers weighed in. That’s well above average compared to the competition (more on that later).

These HighYa reviewers praised Truthfinder for its functional website and streamlined features. They appreciated the “suggested family members” feature that made it possible to perform many background checks quickly.

Others found the information inaccurate, especially regarding their work history, residential addresses, and relationships between parents, spouses, and kids.

A few also didn’t realize that they were signing up for a reoccurring subscription and dealt with difficulties canceling their account.

Truthfinder vs. Other Background Check Websites

Truthfinder is just one of many sites that promise to deliver online background checks. Other options that we have reviewed include Instant Checkmate, SpyFly, and BeenVerified.

These four options differ less than you might expect. They each have access to the same public information, and as such, offer similar pricing plans.

You can expect to pay between $19 to $30 per month subscription for each site, though both Instant Checkmate and Truthfinder offer a 5-day trial offer for $1.

Both SpyFly and BeenVerified ranked two stars or fewer among HighYa readers. Users complained that the information wasn’t accurate, especially regarding their previous addresses and family members.

Others wrote that they continued to be billed for the service after canceling their account.

Instant Checkmate received an average rating of 3.4-stars and also offers the most affordable monthly package deal ($9.86 per month for a six-month membership). Many people still complained that the site’s information was inaccurate or too expensive for what they received, but others found the site provided quality background checks for the price.

One way that Truthfinder seems to differ from these other options is in user-friendliness. Many customers shared the site made it simple to look up multiple people almost simultaneously, and that they appreciated how the information is displayed on a single screen.

The Bottom Line: Should You Sign Up for Truthfinder?

As this analysis shows, Truthfinder does a decent job of presenting publicly available information in an easily digestible way.

Using the platform, you can gain quick access to your subject’s current and past residential locations, social media profiles, contact information, and criminal records.

However, this information’s accuracy is highly suspect. When I signed up for an account and looked up people and celebrities I knew, I was shocked how off the reports often were.

In one memorable instance, Kim Kardashian’s second-closest associate was listed as “Teen Choice Awards.” This lack of basic fact-checking for an A-list celebrity should make you question the validity of the rest of Truthfinder’s data.

Another potential negative is that Truthfinder uses shock tactics to encourage you to subscribe. The site will question whether you are comfortable seeing “potentially graphic” information about the person you are searching, and uses troubling language in their popups, including the following quote:

“We have millions of records that may expose [your subject] for who he really is. Please confirm once again that you are ready to learn the truth about [your subject].”

For the dozens of personal reports I looked at, there wasn’t any information that could be classified as graphic or troubling, even during searches of celebrities with known criminal records.

For more on this topic, we recommend reading The Problems with People Search Websites. This article explains how sites like Truthfinder share information that is already publicly available, often incomplete or inaccurate, and pricy for what you receive. It also shares some alternatives for finding free public records online if you prefer to do more of the search work yourself.


Read 1379 TruthFinder Customer Reviews and Complaints

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Average Customer Rating: 3.8
Rating Snapshot:
5 star: 814 4 star: 154 3 star: 57 2 star: 48 1 star:  306
Bottom Line: 73% would recommend it to a friend
Showing 1-11 of 1379
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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • 2 out 69 people found this review helpful

    TruthFinder: Top of the people finder heap

    I was very pleased with TruthFinder. I signed up for their Unlimited Standards Report 1 month of unlimited searches for a one time fee of $26.78 USD. During that month, July 2016, I was able to check anytime 24/7 using only first name, last name and the state to locate over a hundred past friends, past girl friends, past school mates, relatives and their families, current and past neighbors, current and past church and business acquaintances, current and former coworkers, and most interesting for me were my own records with previous addresses back to 1982. Results include names of family members or room mates to help narrow your search. It only took 5 to 10 seconds to bring up most results on my home WiFi connection using my Apple iPad. I plan to use TruthFinder again but next time I want to sign up for the 3 month or 6 month plan to save money and extend my search period. I have never used another people finder site so I cannot compare any of them with TruthFinder. But I was very happy with all my returns from TruthFinder and can't think of a good enough reason to switch to another site.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 22 people found this review helpful

    He's married

    • Chantilly, VA,
    • Jan 23, 2017
    • Verified Reviewer

    After all our ups and downs the past year, I thought all our hardest drama was behind us. But then I found his family's social media accounts and saw a picture of him and a woman. Then later, a post that said: "MARRIED in 2012" and more recent pictures from just last month and this past summer. He's always been secretive, but I had no idea it was this bad.

    Thank you for saving me time and more heartache TruthFinder. Be careful what you look for.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 13 people found this review helpful

    Finest website for getting information about anyone

    I have visited the website, and I was searching for a particular person's information. The site always shows original data and they have all kinds of criminal records and arrest summary, and all offenses are included.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 13 people found this review helpful

    My experience with TruthFinder

    • Oklahoma,
    • Jul 9, 2017
    • Verified Reviewer

    I have found this site to be excellent. My reports are always complete and to my satisfaction. I have found no reason to have to pick, choose or cancel due to unsatisfactory reporting. The agents are very helpful should you have a problem and are very polite. I am so happy to have found TruthFinder and plan on using their services for quite a while. I usually google as much info on the person (where I know they last lived), to know which one to choose, then I let TruthFinder do the heavy work. Thanks guys.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 12 people found this review helpful

    Product

    • Tahoe, California,
    • Jul 15, 2017
    • Verified Reviewer

    TruthFinder was a valuable tool for gathering background information. They also made it really easy to cancel my subscription, which was a concern. Their customer service was outstanding, not pushy.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 8 people found this review helpful

    Great information

    • Fort Myers, Florida,
    • Jul 18, 2017
    • Verified Reviewer

    I found TruthFinder to have very accurate information and very easy to navigate. I have tried several other similar types of sites and found at best their information to be very inaccurate and not up to date. The customer service is also fantastic; you get a real person, and they are more than happy to answer any of your questions. All in all, I would highly recommend their service.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 9 people found this review helpful

    Fast and very precise.

    • Burbank, CA,
    • Jul 19, 2017
    • Verified Reviewer

    I have a single mother neighbor with children on drugs and constantly in trouble because of them. Her son has been in prison for a few years. The rest of the BLOCK is very unhappy that he will be coming home soon. The Burbank police constantly monitor this block because of one bad apple. We like the attention, but do not want the 34-year-old son to come back. Thank you TruthFinder for helping us find out when.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 8 people found this review helpful

    Excellent information for checking on new people in your life

    • Fayetteville, NC,
    • Jul 20, 2017
    • Verified Reviewer

    I have to say that the site is very close to accurate about things. There were a few things that I flagged, such as a person not related to me, and I removed some old addresses, but other than that, the facts were accurate. I got to look at other profiles of the people listed as related, which offered some insight into them as well. I'd say that if you want your own family history or just check on one person, you just met and are considering letting into your life, this is the place to go to. Depending on what you want to know will decide how much it costs. I personally did the one month unlimited, and it's been great for me. The information you'll get is well worth it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 6 people found this review helpful

    Finding a former high-school classmate.

    I was able to locate a former high school classmate for whom I had been searching for several weeks. The process was able to be completed with little difficulty and in a minimum of time.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 7 people found this review helpful

    Web info was excellent, found everything I need, would recommend to others with no problem

    • Perth Amboy, NJ,
    • Jul 26, 2017
    • Verified Reviewer

    I would give a rating of five stars. It is quick, effective, efficient and the information was creditable. Very helpful in finding that person to the exact location. I would tell everyone about TruthFinder and how well the service worked, and that customer service was professional and courteous.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 9 people found this review helpful

    Amazing

    • Thurston County, WA,
    • Jul 26, 2017
    • Verified Reviewer

    Out of all the background check services, these guys, TurthFinder, are the best and they have the best information out there. Your website is the best design and is easy to read. If I ever have a question or concern about anything, I know I can contact customer support, and these guys are always there to answer them timely.

    Bottom Line: Yes, I would recommend this to a friend

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