TruthFinder Review: Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Nov 19, 2019

What Is Truthfinder?

Truthfinder is a people search website that lets you search for anyone in the U.S. and gain instant access to their contact information, background checks, criminal records, and more.

All the information the site displays is technically a public record. Public records are documents or pieces of information not considered confidential. The Freedom of Information Act (FOLA) mandates that these records must be made publicly available for those who request them.

In other words, Truthfinder isn’t selling you information, but rather convenience. The site uses algorithms to pull data from sources as varied as social media to personal blogs, arrest reports, birth records, court documents and other pieces of information.

But will you get information that validates Truthfinder’s pricing, or are there better options available?

We will answer all these questions in our review, as well as analyze customer reviews, and compare Truthfinder to its competitors. To start, let’s explore how the website works.

How to Use the Truthfinder Website

To begin using the service, you’ll first enter the person’s first name, last name, and state (if known) on the Truthfinder home page.

You’ll next spend about five minutes watching various loading bars. Trustfinder may prompt you with questions to hone down their search, possibly pertaining to the person’s approximate age, known residential locations, and relatives.

Once loading is complete, you’ll be taken to a page that shows potential matching results that display the person’s age, current and previous locations, and possible relatives. This information should help you select the right person.

You will then have to purchase a subscription to access the reports (we’ll look into pricing details later).

Once you subscribe, you can browse a background report that includes the following categories:

  • Personal: The person’s full name, birth date, possible relatives, and closest associates.

  • Contact: A list of possible phone numbers and email addresses they are associated with.

  • Locations: All known living locations, complete with addresses and possible neighbors at each site.

  • Criminal: Any filed criminal records.

  • Sex Offenders: Locations of known sex offenders living close to the report subject.

  • Social: Links (if available) to the subject’s Facebook, Instagram, Twitter, YouTube, and other social media accounts.

  • Licenses: Any professional licenses linked to the subject.

  • Finances: Financial information related to the subject, including bankruptcies, liens, judgments, foreclosures, and evictions.

The advantage here is that Truthfinder provides all this information in one place. Some of the information they provide may only be accessible through an in-person search of court records. The information is available online but could take hours of research.

The site saves you time by aggregating hard-to-get and readily available information into one simple report.

Is Truthfinder Accurate?

While Truthfinder shares lots of information in its reports, its accuracy is suspect. We asked Liz Brock, founder and owner of Root Investigations, a boutique private investigation agency in NYC for her perspective on the accuracy of services like this, and she shared with us that she was skeptical.

“Sites that pull data from aggregated sources online and public data can have detailed data which is sometimes accurate,” she told us, “However because they are only pulling from particular sources, the data can often be filled with inconsistencies or errors and not up to date…[the information] may have clerical errors, or may just have blatant false information.”

However, Brock told us sites like Truthfinder have their place for quick research.

“These sites are great for running a quick background check however all information needs to be taken with a grain of salt,” she told us.

She shared that her own information that Truthfinder found was inaccurate, as it included an incorrect middle initial and listed addresses she had never lived at. Overall, she found the information to be several years out of date.

I looked up my own family to test the site’s accuracy. In one instance, I found a criminal record for one individual for a traffic violation that wasn’t filed as described in the report.

Likewise, the platform mixed up my family relations, listed me as living in places I’ve never been, and presented seemingly random acquaintances as my closest associates. It also listed incorrect employment information for numerous family members.

That’s why, in Brock’s perspective, a site like Truthfinder works to find the basics but shouldn’t be counted on for more than that. And even then, you might not be able to trust them. “Although [your search results] might be inaccurate,” she told us, “they can help you in the beginning of a search for someone.”

What Does Truthfinder Cost?

The only way to access Truthfinder reports is to pay for a subscription. This will cost $27.78 per month, or $23.02 per month if you purchase two months at once ($46.04 due at purchase). Both packages will enroll you in an auto-renewing subscription program at the same price-point.

We also found that if you stay on the Truthfinder payment page for several minutes without committing to a plan, the site will offer you a 5-day trial membership for $1. If you don’t cancel your subscription at the end of the trial, you will automatically be enrolled at the monthly rate.

Once you subscribe, you can perform an unlimited number of searches on different people and will have access to the full information for anyone you search for.

Signing up for a subscription also gives you access to a sex offender watch list and the ability to protect how your personal information is displayed on the site.

It’s also possible to upgrade a base subscription to include the following:

  • Unlimited Phone Report ($4.99/month): Search any phone number for information about the number’s owner.

  • Unlimited Email Report ($4.99/month): Search any email address for information about the owner.

  • Unlimited PDF Downloads ($2 one-time-fee): Download reports to view, share, and print at any time.

You can cancel your Truthfinder account by calling the company’s member care center at (800) 699-8081 or through email at help@truthfinder.com. It’s also possible to adjust or cancel your subscription through your online account.

Takeaways from Customer Reviews

Here at HighYa, Truthfinder has a 3.8-star rating after more than 1,300 customers weighed in. Here’re the main takeaways:

  • Many Found the Information to be Accurate: Numerous reviewers praised TruthFinder’s accuracy, and some stated their results were over 98% accurate. Many of these users wrote that the service reminded them of facts about themselves they had forgotten.

  • Not All Facts Should Be Trusted: Others had less positive experiences and reported that their family trees were wrong to the point of being comical, as it listed fathers as children, divorced spouses as siblings, and more. In a few cases, reviewers noted that incorrect criminal records were linked with their names.

  • Simple to Use Interface: Customers praised Truthfinder for its functional website and streamlined features. They appreciated the “suggested family members” feature that made it possible to perform many background checks quickly.

  • Subscription Issues Are Common: A few reviewers didn’t realize that they were signing up for a reoccurring subscription and dealt with difficulties canceling their account. Others were billed for more months at once than expected and struggled to get customer service to adjust the charges.

  • Useful for Tracking Sex Offenders: According to one reviewer, TruthFinder’s sexual offender records matched the quality and accuracy of what they had access to when working as a Sex Offender Registrar from a Sheriff’s Office.

  • A Good Way to Check Personal Online Security: Many reviewers noted that Truthfinder was an excellent resource for checking on their personal online security. In one case, a reviewer looked themselves up and learned that one of their previously deactivated social media accounts had been hacked. TruthFinder’s report allowed them to find the account and shut it down.

  • Reports Vary in Quality: Many customers complained that the depth of information varied in different TruthFinder reports. For some, they reported that they contained nothing besides basic social media profiles and outdated addresses.

As these reviews seem to show, customer experience for Truthfinder tends to be mixed. You might find the site to be an easy, accurate way to look people up, or you might find that the reports are too vague and inaccurate to be of use.

Your experience will likely depend on the amount of accurate, publicly-available information for the people you are searching.

Truthfinder vs. Other Background Check Websites

Truthfinder is just one of many sites that promise to deliver online background checks. Other options that we have reviewed include Instant Checkmate, SpyFly, and BeenVerified.

These four options differ less than you might expect. They each have access to the same public information, and as such, offer similar pricing plans.

You can expect to pay between $19 to $30 per month subscription for each site, though both Instant Checkmate and Truthfinder offer a 5-day trial offer for $1.

Both SpyFly and BeenVerified ranked two stars or fewer among HighYa readers. Users complained that the information wasn’t accurate, especially regarding their previous addresses and family members.

Others wrote that they continued to be billed for the service after canceling their account.

Instant Checkmate received an average rating of 3.4-stars and also offers the most affordable monthly package deal ($9.86 per month for a six-month membership). Many people still complained that the site’s information was inaccurate or too expensive for what they received, but others found the site provided quality background checks for the price.

One way that Truthfinder seems to differ from these other options is in user-friendliness. Many customers shared the site made it simple to look up multiple people almost simultaneously, and that they appreciated how the information is displayed on a single screen.

The Bottom Line: Should You Sign Up for Truthfinder?

As this analysis shows, Truthfinder does a decent job of presenting publicly available information in an easily digestible way.

Using the platform, you can gain quick access to your subject’s current and past residential locations, social media profiles, contact information, and criminal records.

However, this information’s accuracy is highly suspect. When I signed up for an account and looked up people and celebrities I knew, I was shocked how off the reports often were.

In one memorable instance, Kim Kardashian’s second-closest associate was listed as “Teen Choice Awards.” This lack of basic fact-checking for an A-list celebrity should make you question the validity of the rest of Truthfinder’s data.

Another potential negative is that Truthfinder uses shock tactics to encourage you to subscribe. The site will question whether you are comfortable seeing “potentially graphic” information about the person you are searching, and uses troubling language in their popups, including the following quote:

“We have millions of records that may expose [your subject] for who he really is. Please confirm once again that you are ready to learn the truth about [your subject].”

For the dozens of personal reports I looked at, there wasn’t any information that could be classified as graphic or troubling, even during searches of celebrities with known criminal records.

For more on this topic, we recommend reading The Problems with People Search Websites. This article explains how sites like Truthfinder share information that is already publicly available, often incomplete or inaccurate, and pricy for what you receive. It also shares some alternatives for finding free public records online if you prefer to do more of the search work yourself.


Read 1380 TruthFinder Customer Reviews and Complaints

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Average Customer Rating: 3.8
Rating Snapshot:
5 star: 814 4 star: 154 3 star: 57 2 star: 48 1 star:  307
Bottom Line: 73% would recommend it to a friend
Showing 1-11 of 1380
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  • 69 out 72 people found this review helpful

    Rip off

    • Buffalo, NY,
    • May 5, 2016
    • Verified Reviewer

    Truthfinder.com is a complete rip off, don't spend a dime. Their searches find nothing and show bogus results to get you to spend money, but when you do spend money and get the subscription it shows nothing. I was able to call and cancel my subscription relatively easily but they make you call to do so. They have to be stopped before they rip off anyone else. It costs 16.71 per month. You gain nothing, they gain 16.71 per person. Now multiply that by hundreds or thousands and you get the scheme.

    Bottom Line: No, I would not recommend this to a friend

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  • 67 out 70 people found this review helpful

    Stay away from TruthFinder

    I tried the FREE version and transferred to a 14 dollar charge and canceled immediately because it NEVER gives you the info you're needing. All info given by them is stuff you can find on your own. Well I canceled immediately and today I looked over my Bank statement and I noticed they charged me again. Please stop and refund me my money!

    Bottom Line: No, I would not recommend this to a friend

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  • 63 out 63 people found this review helpful

    Scam. Complete waste of time and money

    • Dudley, MA,
    • Mar 28, 2016
    • Verified Reviewer

    16.79 to join, automatically billed each month, till you cancel. Each report is $2.00 plus (ex. arrest report, credit report, employment report). I enrolled to check the accuracy of my information. Took 8 minutes for site to gather my reports. Lol. The information I received on myself was laughable, Google had more correct info. The report said I attended college, wish I had but no college. Said I lived in Ohio for 5 years, no never lived or visited Ohio. I called and demanded a refund, they did give me a full refund after telling them I would be calling Attorney General of my state. Do not fall for it, Google it.

    Bottom Line: No, I would not recommend this to a friend

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  • 62 out 66 people found this review helpful

    I fell for it.

    • Las Vegas, NV,
    • Feb 26, 2016
    • Verified Reviewer

    I am looking for information on my son's whereabouts and after looking at so many 'people-finders' decided on TruthFinder, they go through a long process making you think they're really finding info for the specific person. They keep warning you that it's sensitive info and shouldn't be used against a person, you even have to agree. It really makes you think they're legitimate. Then they take your money before the final reveal. The information they gave me had nothing to do with my son. Inaccurate, incorrect info. I told them to give me my money back and the reason. Nothing. Haven't heard a thing from them. It's your choice, but don't be surprised if you're taken to the cleaners.

    Bottom Line: No, I would not recommend this to a friend

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  • 61 out 64 people found this review helpful

    Save your money

    • Virginia,
    • Sep 9, 2016
    • Verified Reviewer

    I got fooled. Don't let it happen to you.

    I paid over $30 to get info that I could have found on my own.

    The website falsely tells you that they are searching government, city, county, police records, etc. The info they give you includes NONE OF THAT! Only gives you a few of the cities that your searched person has lived in. Current address, phone number (out of the phone book for free), known relatives. No background info. No police reports. Nothing that you would be willing to pay for.

    After they show you their "report", which has no information of value, they say that you have to pay more for a "special" report because you only paid for the "standard" report. Prior to this, they will have led you to believe that you are about to get "special" information.

    Save your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 59 out 60 people found this review helpful

    Not worth the effort/money

    • Grand Rapids, MI,
    • May 1, 2016
    • Verified Reviewer

    I used TruthFinder today for the first time. After going through several minutes of data entry and waiting, I discovered that you have to register for a monthly service to get any information at all. Okay, this might be worth while, so I signed up. When I viewed the report I paid for, I discovered that only very minimal information was given and if I wanted more detail (any of any value) I had to pay additional to get an enhanced report!

    Needless to say, I have canceled my monthly obligation but I have no more information than I did before I started!

    Bottom Line: No, I would not recommend this to a friend

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  • 55 out 58 people found this review helpful

    What a waste

    • Atlanta, GA,
    • Apr 13, 2016
    • Verified Reviewer

    Over ten years ago when I moved to Georgia, I put my new phone number in my cat's name to save the ATT monthly charge for an unlisted number. Guess what? For a charge, I can now get all of my cats details from Truth Finder if I want to pay their fee.

    What a disappointment.

    Bottom Line: No, I would not recommend this to a friend

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  • 48 out 50 people found this review helpful

    Opt out

    • Jan 21, 2016

    Very upset. This company has me all mixed up with another person with my name. I will never trust them again. How do I know the information about others is correct?

    Bottom Line: No, I would not recommend this to a friend

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  • 46 out 50 people found this review helpful

    Truthfinder.com gave out my email address to spammers!

    • Berkeley, CA,
    • Sep 3, 2016
    • Verified Reviewer

    Do not give this site your email address!

    I was going to sign-up and pay for search with my credit card, but decided not to at the last minute. Thank God I did not (especially after reading all the bad reviews)! However, I did give them my email address on their website and I used a fake name. Well, the very next day, I was bombarded with spam emails over the next week.

    The way I know Truthfinder.com gave out my email address to numerous companies (without my consent), is because those companies sent emails to my email address with that same fake name I gave to Truthfinder.com! Do NOT input ANY personal info about yourself at this website, whether you end up giving them your credit card info or not.

    Bottom Line: No, I would not recommend this to a friend

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  • 45 out 46 people found this review helpful

    Generic

    • Bakersfield, CA,
    • Feb 23, 2016
    • Verified Reviewer

    Well I just tried the Truthfinder service for $16 per month, and it is truly NOT what I thought. The data they list is so basic, the only thing I did find out on the person I searched is that they had a DUI 20 years ago, and I'm sure if I asked, they would've told me that. I was thinking I would find out more, I don't think it's worth a monthly charge. The service does gather basic information really fast, so I think a small fee, something like $5.99 per search would be more adequate. Now from what I hear, I'm challenged with the hard part of cancelling my subscription, but even so, I did it with a disposable pre-paid card, so they couldn't continue to bill me anyway, because I don't normally keep money on this card.

    Bottom Line: No, I would not recommend this to a friend

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  • 45 out 45 people found this review helpful

    Big scam, will report.

    • South Paris, ME,
    • Jun 5, 2016
    • Verified Reviewer

    I subscribed to the 5 day trial for 1 dollar. They showed that after the 5 day trial I had to unsubscribe or I would be billed 29.89. So I checked it out for a couple of hours. It didn't do what it said it would. I canceled it and they still took the 29.89 out of my bank.

    Bottom Line: No, I would not recommend this to a friend

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