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  • 1392 Customer Reviews
  • 73% Recommend This Service
3.8 out of 5
5 star: 58% 4 star: 10% 3 star: 4% 2 star: 3% 1 star: 22%

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  • Excellent technical and customer service

    Overall Experience:

    Today Erica proved me with EXCEPTIONAL customer service! We spend a considerable amount of time on the phone. She was considerate, professional, and provided top-notch technical support.

    We went through several attempts until my login problem was solved. She exemplifies what a professional and puts the word customer into CUSTOMER SERVICE. Thank Erica and TruthFinder.

    Bottom Line: Yes, I would recommend this to a friend


  • Great review

    Overall Experience:

    I was very satisfied and impressed with my experience with TruthFinder. The majority of the reports were accurate and extensive, and I had unlimited access, as I was interested in several different reports. I really liked that when you search for one person, you also have access to information on their associates. Overall, a great source of information.

    Bottom Line: Yes, I would recommend this to a friend


  • Nickeled and dimed

    Overall Experience:

    What seems to happen with these websites is they get you to join for a somewhat reasonable price and then tell you that you have to pay more to get further information, and yet again to pay EVEN more to get further information. Then when you have had enough, and want to opt out, they give you steep discounts to stay. This is insulting and leaves you with a feeling that you have been fleeced all along. Why don't you offer a full report at a reasonable price from the get-go and stop trying to get a little more?

    Bottom Line: No, I would not recommend this to a friend


  • Real surprising

    Overall Experience:

    Real good. Very accurate. Was very pleased with the service. Customer service is great too. I have told some friends about it already. I found things that I had forgotten about. It really gives a lot of information.

    Bottom Line: Yes, I would recommend this to a friend


  • Finding a person.

    Overall Experience:

    I wanted to learn about this person that I knew had a criminal history. It was all true. Thanks to TruthFinder I found him. Otherwise, I probably would have never known where he was.

    Bottom Line: Yes, I would recommend this to a friend


  • Happy

    • By Mitzy,
    • Orlando,FL,
    • Mar 23, 2018
    • Verified Reviewer
    Overall Experience:

    I was very happy with the information I was able to find. I didn't get what I wanted, but I know it is difficult to find family when you don't have a name. However, there was very useful information that helped.

    Bottom Line: Yes, I would recommend this to a friend


  • TruthFinder will give you info that you are looking for

    Overall Experience:

    I checked myself first, and all info was accurate.

    I then checked my family records and found the info also was accurate.

    I then checked some "others" and was quite pleased with the info I was provided. Good to know that I can "dodge a bullet." Not, literally, but you get my drift. It's never fun to learn that you were lied to, but armed with facts, you can make a decision NOW, instead of later. So, do yourself a favor and check THAT person out.

    Bottom Line: Yes, I would recommend this to a friend


  • Customer service

    Overall Experience:

    I gave TruthFinder a 5-star review because of the customer service I received. When I initially signed up for their trial offer I did not understand what information I would be provided with the trial. The representative was very helpful as far as explaining how the process works. He also was helpful as far as pointing me in the correct direction to access the information I ultimately was looking for. He was very patient to listen carefully to my concerns and provided me with much information moving forward.

    Thank you!

    Bottom Line: Yes, I would recommend this to a friend


  • My day just got better! I owe that to William #1169! Way to go!

    • By Linda J Keck,
    • Auburn, CA,
    • Mar 22, 2018
    • Verified Reviewer
    Overall Experience:

    My initial experience with TruthFinder was very satisfactory. I had engaged with this company to do some research on one person. I did that very successfully, and I was pleased with the report.

    My mistake was in the fine print (my fault), and my account would be charged each month, which I was unaware of until the first month's charge came in. I did try to contact TruthFinder and was unsuccessful as I was unwilling to wait on hold forever or to ask for a callback and not receive it. I decided today I would not hang up until I spoke with a real live person! That was William #1169! So pleasant and willing to help me resolve this issue. He did so, very efficiently, courteous, and much to my satisfaction.

    Because of this one employee, I will use TruthFinder again. Before I had the pleasure of speaking with William #1169, I would have vowed to not use TruthFinder ever again! Now, I have a good feeling about this business and would feel secure in referring to others! Thanks William #1169!

    Bottom Line: Yes, I would recommend this to a friend


  • Re service change and billing

    Overall Experience:

    Caroline was extremely professional and clear in her assistance. She kept me informed throughout the conversation as to what could be done and how she would proceed. She listened carefully and was never condescending. You have a fine employee, and that experience will make me feel confident about doing business with TruthFinder in the future and recommending it to others.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend


  • Service not worth one dollar

    • By Barbara Gory,
    • Lake Worth, FL,
    • Mar 20, 2018
    • Verified Reviewer
    Overall Experience:

    The charge was around $30. I gave them all the info I had, and I was given the list of neighbors on the street and the crime rate for the town and state. Absolutely nothing about the person I had inquired about and knew the information they gave to me by Google for free.

    They are considered a scam/fake to me.

    So where is the information about my long lost relative? Certainly not in their records!

    I will contact Amazon in the morning with my complaint and request a refund since I used their service for less than 10 minutes.

    Bottom Line: No, I would not recommend this to a friend

    • Apr 17, 2018

      Company Response from TruthFinder Inc.

      Hi Barbara,

      We apologize for your frustrating experience with TruthFinder. Our information is gathered from numerous public sources. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but occasionally some data just isn’t available to us or may not be 100% accurate. Please feel free to contact us at any time if you have additional questions or comments. You can reach us 24/7 at (800) 699-8081.


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