Start your review of TruthFinder:
  • 1388 Customer Reviews
  • 73% Recommend This Service
3.8 out of 5
5 star: 58% 4 star: 10% 3 star: 4% 2 star: 3% 1 star: 22%

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  • Finding my mother and my son

    Overall Experience:

    TruthFinder,

    Thank you so much for helping me locate my mother and my son. I have gone to many different sites through the years, and I have never been able to find them. Finally seventeen years later I went to your site and the second number I called was her. For years I would pay different sites to find them and never found an accurate number. I couldn't believe I was finally talking to them. Thank you, your site is the best.

    Bottom Line: Yes, I would recommend this to a friend


  • Great customer service experience

    Overall Experience:

    I called today about a charge on my credit card that I did not remember. Naomi answered the phone and was very good to work with, explaining the charge, and helping me with my account. I have worked on Wholesale Phones almost 30 years, in Ford Parts here in Tucson, and I want to say that Naomi was as good to work with as anyone I have ever talked to. She was friendly, listened to my concerns, and then answered them one by one, so I really felt as though she cared about helping me. It is a nice experience, and I can honestly say that I will recommend these products based on my experience today. Great job!

    Bottom Line: Yes, I would recommend this to a friend


  • Summary

    Overall Experience:

    She was very helpful and understanding of what I explained has happened, and she fixed it right away for me. I would recommend TruthFinder to my friends if you need to know about a person.

    Bottom Line: Yes, I would recommend this to a friend


  • RIP OFF company, without question.

    • By Will Gorges,
    • New Bern, NC,
    • Mar 15, 2018
    • Verified Reviewer
    Overall Experience:

    This company was used to check backgrounds for one month, after that, I canceled. I was billed over and over despite canceling via email and never managed to get any assistance on their customer service line. It cost me over $200! The BBB gives them an A+ rating even with 99% NEGATIVE comments. Go figure. I guess they get paid by somebody.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 16, 2018

      Company Response from TruthFinder Inc.

      Hi Will,

      I'm sorry to hear you had a negative experience with TruthFinder. Per our records, the only cancellation request we received from you was on March 13, 2018, and it looks like our member care team was able to assist you with your request. Please reach out to us if there's anything we can do to improve your experience. You can reach us 24/7 at (800) 699-8081.


  • Excellent site and accurate

    Overall Experience:

    This site revealed a lot of things I did not know about another person. Many things that were hidden surfaced to the top and exposed the truth. I recommend this site to anyone that has the slightest doubt as they will also find the truth. It has given me peace of mind and has answered many questions for me. You will be surprised how many things are revealed about the person you thought you knew.

    Bottom Line: Yes, I would recommend this to a friend


  • TruthFinder customer service

    Overall Experience:

    Our credit card account was charged twice for our monthly TruthFinder. Caroline (who was the customer service representative) helped to reverse the double charge and correct the problem in billing. Caroline was very helpful and courteous. We appreciate that.

    Bottom Line: Yes, I would recommend this to a friend


  • Not happy

    • By Maryann Heitl,
    • Lehigh Acres, FL,
    • Mar 15, 2018
    • Verified Reviewer
    Overall Experience:

    I joined TruthFinder, almost $30.00 a month. Not at all impressed, I canceled after one hour. Of course, they kept my money. They give you a little bit of nothing with their information. I checked my own name, and they confused me with my deceased husband's cousin's wife who has my same name. They had me living with my boyfriend eight years before I knew him, and my boyfriend's information was so inaccurate, as was my deceased husband, who they had again were inaccurately confusing him with his cousin under the same name. So not worth the money.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 16, 2018

      Company Response from TruthFinder Inc.

      Hi Maryann,

      I’m sorry to hear you found some inaccuracies in your report. We do not own the public record databases, we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.


  • Great customer service

    Overall Experience:

    I went with a free trial. While I can't fully comment on the value of the service (I was doing a light search on myself for business purposes), their customer service was right up there with the best. Since I wasn't certain my initial trial had ended, and I didn't want a recurring membership fee, I contacted them directly via the telephone. I spoke with Caroline. She is professional, knowledgeable, and personable. Not your typical "robot" reading from a script on the other end of the line. I actually enjoyed my conversation with her, while learning more about TruthFinder's range of services.

    At this time I'm not in need of the service they provide, however, I'll be sure to use them in the future. If she's part of the this company's culture, they must be a winner. Thanks again!

    Bottom Line: Yes, I would recommend this to a friend


  • TruthFinder and online dating make a great couple

    Overall Experience:

    Seriously, how can one properly check out a candidate from the online dating world? Well, I believe I found it. TruthFinder proved to be the ticket for me. We spend money on date sites but seem to be shy about spending even more money to check out. For a minimal fee for one month, one can run unlimited reports for the entire month. Lucky for me, I was able to find the perfect match and know without a doubt that he was who said he was; everything I was told checked out. Even a criminal record flag turned out to be tickets for not wearing a seatbelt. We met, he is wonderful, but a terrible driver. Well, everyone has flaws, right?

    Bottom Line: Yes, I would recommend this to a friend


  • Don’t bother

    • By Stacy F.,
    • McKinney, TX,
    • Mar 14, 2018
    • Verified Reviewer
    Overall Experience:

    It literally provided info on your name and addresses, phone numbers, and email address. And your Facebook, past and present home, and some car info. Nothing you could not find doing a name search, and county CAD.

    Bottom Line: No, I would not recommend this to a friend

    • Mar 16, 2018

      Company Response from TruthFinder Inc.

      Hi Stacy,

      I understand how frustrating it is when you can’t find the information you were looking for. We work really hard to make our reports as thorough as possible, but some states and counties do not release their records to the public which sometimes impacts the quality of our data. Please reach out to us so we can work out a resolution. You can reach us 24/7 at (800) 699-8081.


  • Every informative - helped out a lot.

    Overall Experience:

    It was very helpful. I got what I was looking for and more. Thank you.

    Bottom Line: Yes, I would recommend this to a friend


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