About TruthFinder

TruthFinder is a people search website that allows you to search for anyone in the US and gain instant access to contact information, background checks, criminal records, and more.

In order to provide this information, TruthFinder “pores over hundreds of millions of available public records, social network data, and more” from multiple sources, including county, state, and federal databases. Then, your results can be accessed from your mobile device, tablet, or computer, while remaining 100% confidential.

There’s no doubt that the information provided by TruthFinder might come in handy, whether you’re looking to find out more about an old friend, a new flame, or your nice-but-creepy neighbor. But will the price you pay be in line with the information you receive? Are there any important things to keep in mind before handing over your credit card number.

We’ll discuss all of this (and more!) here. To start things off, let’s talk about what a public records company offers.

What Is a People Search Website?

First, public records are simply “documents or pieces of information that are not considered confidential.” This can include records as part of a court proceeding, birth, marriage, death, voter registration, and more.

Due to the Freedom of Information Act (FOIA), all of these records are publicly​ available to anyone who requests them. However, the process of obtaining information from multiple sources can be cumbersome (we’ll come back around to this in a moment), so companies like TruthFinder can make it easier to quickly gain access, and then view the results in a single report.

For example, let’s say you wanted to find out 1) if someone was delinquent on their taxes, and 2) if they’re married. For the first, you’d have to visit the county tax assessor’s office, wait in line, and request the document (usually by filling out some paperwork and paying a small fee). Next, you’d need to visit the courthouse and do the same for any marriage certificates.

Now, imagine you were interested in obtaining all the available public records for an individual. You’d probably spend weeks dealing with all the appropriate governmental agencies, which could be time consuming and expensive.

But when the rubber meets the road, will people search websites like TruthFinder provide a solid value for your money? To answer this, we’ll first take a look at how you can obtain a TruthFinder report.

How To Use the TruthFinder Website

To begin, you’ll first enter the person’s first name, last name, and state on the TruthFinder home page.

After a few minutes watching various loading bars, you’ll be taken to a page that shows matching results, which displays the person’s age, current/previous locations, and possible relatives. If there’s more than one name that matches your search, they can be sorted by best match, first or last name, age, or location.

From there, you’ll click the ‘Access Report’ button. Again, you’ll wait several more minutes as everything loads. Afterward, you’ll be able to select the person’s possible relatives and order reports for them as well.

Next, you’ll encounter a big, bold image that claims: “Individual’s report may contain graphic content that we can only reveal in a secure session.” In our opinion, after reviewing many of the most popular people search websites (more shortly), this is only intended to grab your attention, and doesn’t necessarily reflect what you’ll actually find in the report.

Screenshot of TruthFinder's WebsitePeople search websites like TruthFinder are notorious for using tactics like this to draw you in. Don’t be fooled though, because it’s unlikely you’ll uncover anything “graphic.”

Finally, you’ll arrive at the pricing page, which is what we’ll discuss next.

TruthFinder’s Subscription Plans

Until you hand over your credit card information, you won’t be able to access TruthFinder’s reports, even though you may have waited 5 minutes or more just to get to this point.

To this extent, you’ll be able to choose from one of the following subscription plans, which provides access to unlimited reports:

  • 5-day trial: $1 – But when your trial ends, you’ll automatically be billed $16.71 for a monthly membership, unless you cancel beforehand.
  • 1 Month: $16.71 per month
  • 3 Months: $15.71 per month ($47.13 total)
  • 6 Months: $13.71 per month ($82.26 total)

Important note: Although you’ll be able to order an unlimited number of reports through these plans, the reports are considered ‘Standard’. In order to obtain access to a Premium report (here’s a sample report), you’ll have to pay an additional $14.95 per report. This will give you access to:

  • Civil Judgments
  • Corporate Affiliations
  • Watercraft Owned
  • UCC Filings
  • Properties Owned
  • Voter Registration
  • Old Phone Numbers
  • Email Addresses
  • Tax Liens
  • Professional Licenses
  • Hunting/Fishing Permits
  • Weapons Permits
  • Foreclosures
  • Criminal Records (Third Data Source)
  • Aircraft Owned
  • Neighbors
  • Business Associates
  • And Much More!

In order to cancel your trial or your subscription plan, you’ll need to call TruthFinder customer service at (800) 699-8081.

How does everything we’ve discussed so far compare to other people search websites?

Is TruthFinder Better Than Other Background Check Websites?

While there’s no denying that the TruthFinder website is attractive (despite the fact that it can take 5 minutes or more just to land on the ordering page), the reality is that they don’t seem to be much different than any of the other people search companies we’ve reviewed in the past. This includes Instant Checkmate, SpyFly, BeenVerified, and more.

In other words, their prices are essentially the same—and since they’re all pulling the same data from the same sources—the information their reports contain probably won’t be meaningfully different. But what are actual customers saying?

Here on HighYa, these companies have an average rating of 1.5 stars (read: stay away). Why does everyone seem so upset?

Overwhelmingly, the biggest complaint is that most of the information in these reports can be found through a quick online search, without pay a dime. On top of this, many customers complain that the information in these reports is out of date, altogether incorrect, or just plain missing. And this seems to apply whether they’re ordering a Standard or Premium report.

Ultimately, because of the high prices associated with these reports, many customers claim to have felt scammed.

Other common complaints include poor customer service and difficulty cancel trials/monthly subscriptions. Is this what other consumers are saying about TruthFinder?

Is TruthFinder Pleasing Their Customers?

TruthFinder was a fairly new company at the time of our research, having been founded in March 2015. As such, there wasn’t a whole lot of online customer feedback.

However, we did find one customer review on Ripoff Report, which referenced website problems and disappointing information in reports. There was also a single complaint on Outscam.com, which also referenced outdated/incorrect information, sneaky subscriptions, and that most of the same information could be found online for free.

From a company perspective, TruthFinder had an A- rating with the Better Business Bureau based on 3 closed complaints (as of 12/10/15). Unlike elsewhere, these appeared to reference difficulty removing personal information from the company’s database.

We know you’re anxious to figure out if TruthFinder is your best option for obtaining public records, so let’s bring it home.

Try Searching Online Before Using TruthFinder

In The Problems with Online People Searches, we provided an in-depth look at the people search industry, common customer complaints, and alternatives if you’re looking to save money but still gain access to much of the same information. So if you haven’t read this article yet, we’d suggest doing so at your earliest convenience.

Sure, TruthFinder claims to “scour the deep web to uncover information that normal search engines can't find,” but in reality, we think this is just marketing hype intended to dissuade you from looking elsewhere.

Granted, since all of this is pulled from the same sources, this doesn’t mean the information you’ll find on your own will be any more accurate than going through TruthFinder. But at least you’ll be able to hang on to more of your hard-earned money, which is what HighYa’s all about.

In our opinion, we’d recommend you start there and avoid people search websites like TruthFinder altogether. After all, it doesn’t matter which company you’re thinking about, they all come with bottom-of-the-barrel online reputations.

Did you give TruthFinder a try? Tell us all about your experience by writing a review below!

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1210 Consumer Reviews for TruthFinder

Average Consumer Rating: 3.8
Rating Snapshot:
5 star: 713 4 star: 138 3 star: 52 2 star: 40 1 star:  267
Bottom Line: 73% would recommend it to a friend
Showing 1-11 of 1210
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Not good

    You can find most information in a phone book, it didn't even list my husband's twin brother as a contact nor his 20 years in USN. Waste of money, I feel dumb for paying for this. I do not recommend this service.

    Bottom Line: No, I would not recommend this to a friend

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  • Try to locate my brother

    • Fontana, CA,
    • Aug 17, 2018
    • Verified Reviewer

    Their information on was correct, but it was old...several years ago. I'm looking for a recent address and numbers. The birthdate was correct, but not the middle initial. Also, the people associated with the name I did not recall. I have not heard from him in many years, which caused me to search.

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent customer service!

    • San Jose, CA,
    • Aug 17, 2018
    • Verified Reviewer

    I found an unexpected charge on PayPal for TruthFinder subscription renewal. I called customer service mid-morning on Sunday, requesting to cancel and refund the charge.

    Bottom line: my mistake for not realizing a one-time search in July for a deceased relative's date and place of death was a commitment to a monthly renewal subscription fee. I should have taken more time reading the Terms of Service.

    Although it was clearly my error, the customer service representative I spoke with, Diane, was cordial, polite and thoroughly helpful in canceling the subscription and refunding the unwanted charge. Best customer service ever!

    Bottom Line: Yes, I would recommend this to a friend

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  • Loved it!

    • Tempe, AZ,
    • Aug 17, 2018
    • Verified Reviewer

    TruthFinder is a terrific tool. However, it is just too expensive for folks on a small budget to keep around. It should be free for the first month, or two weeks to give folks a chance to use it and love it. But then those who really need it will gladly pay $15-$20 a month to keep it around.

    Bottom Line: Yes, I would recommend this to a friend

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  • Fantastic customer service

    • Bismarck, ND,
    • Aug 17, 2018
    • Verified Reviewer

    I had an issue with canceling online. I called and was promptly connected to a friendly and helpful customer service representative. She not only helped me cancel my ongoing membership, but also helped me with my refund for the new monthly fee. She was kind and courteous and not pushy! I would absolutely use TruthFinder again! Thank you Diane!

    Bottom Line: Yes, I would recommend this to a friend

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  • Give Kimberly a raise!

    • Vermont,
    • Aug 16, 2018
    • Verified Reviewer

    Although I hadn't expected the monthly withdrawals from my bank account, it was my oversight, I guess. I was relieved to have a rep named Kimberly handle my phone call with my need to cancel. She was clear, concise, friendly, and thorough. A breath of fresh air for not mangling my first name. Kimberly was very professional and deserves whatever kind of customer appreciation commendation is available through your business.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great customer service!

    • Crownsville, MD,
    • Aug 15, 2018
    • Verified Reviewer

    I needed to find out some information about a pedophile from my childhood. I wanted to see if he had ever been prosecuted. I found out very thorough info on TruthFinder, and I thought that I could put it behind me.

    Today, I received an email that I was billed by TruthFinder, again. I called and spoke to Taylor. I explained my situation and that I didn't realize I had signed up for a subscription. She canceled it IMMEDIATELY, and she reimbursed me for the charges! Way to go!

    Bottom Line: Yes, I would recommend this to a friend

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  • Cancellation of account I did not set up

    • Georgia,
    • Aug 15, 2018
    • Verified Reviewer

    I called to verify this account and the accompanying charges I received. Though I had not set up, there have been various other people that used my computer during the summer. The representative was extremely helpful and courteous...I had been charged 2 months, though I think all inquiries were on the same day. So he refunded one of the months. I appreciate that I did not have to exert any negative energy to get this resolved.

    Bottom line, I would not recommend the service, as I don't really know what it is for. But if you encounter a problem, the service provided was courteous and effective.

    Bottom Line: No, I would not recommend this to a friend

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  • Location of previous owner of vacant foreclosure

    • New Bern, NC,
    • Aug 15, 2018
    • Verified Reviewer

    Nora was the person who helped me. She did a wonderful job of helping me find the previous owner whose property was unfortunately foreclosed. I gave her current the name of the current owner and from there, and she was able to find who the previous owner was. She was able to locate his current address, phone number and email. The current person who owned the property was not listed for the properties he owns.

    Your database needs to be updated, especially regarding owned properties daily. This property record date was 5/2/2017 per Nassau County records. Anyway, Nora was courteous and helpful in giving me all the information I need. Great product and very, very helpful. She also told me about your promotion for $16.95/month. As of September 4th, my billing will be down from $27 to $16.95. How cool is that! Anyway, Nora gets five gold stars from me for all of her help. She is a real asset to your team. Thank you, Nora, for all of your help. Super job. Keep it up!

    Bottom Line: Yes, I would recommend this to a friend

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  • Personal service

    • Pennsylvania,
    • Aug 15, 2018
    • Verified Reviewer

    The customer service as represented by Caroline was very professional, pleasant, and helpful. And she had excellent knowledge of the product. I appreciate the service and would recommend TruthFinder to a friend.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Background review

    • Lynbrook, NY,
    • Aug 15, 2018
    • Verified Reviewer

    It was helpful, but didn’t it give me all the information that I needed. For example, I needed to know employer information and it was not available.

    When I called to cancel my subscription since the issue was resolved, Keisha, representative, was courteous and very helpful. She indicated that she would confirm my cancelation with a follow-up email, which I did receive immediately.

    Bottom Line: Yes, I would recommend this to a friend

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