About Turo

You’ve always dreamed of cruising Route 66 — just not in a standard sedan. Enter Turo: This peer-to-peer carsharing service is kind of like AirBnb, except instead of allowing hosts to offer spare rooms, you can transform your idling assets into an earning machine.

For folks who are in need of wheels, Turo works to differentiate itself from the standard car rental service by promising you your pick of the lot. Whether it's an F-150 truck to help out on moving day, a Tesla for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, Turo claims to help travelers rent the car and own the adventure.

However, anyone who’s ever rented a car the knows the process comes with its fair share of hoops. Who hasn’t fretted over whether or not to buy full coverage or wondered if they missed a scratch during the initial walk around?

Let’s take a closer look to see if Turo really offers enough support to hand over keys or get you into the driver’s seat.

How To Rent a Car With Turo

With a presence in over 2,500 cities and 300 airports, the chances are that there’s an opportunity to rent with Turo wherever you’re traveling stateside.

Why would you choose Turo? They claim to offer:

  • Choice: Hundreds of unique cars for every occasion and every budget.
  • Value: The car you want, when and where you want it, at up to 30% less than traditional agencies.
  • Accessibility: The chance to book cars from home or on the go.

Feeling revved up? Here’s how Turo works.

First, you’ll need to sign up for Turo with Facebook, Google, or your email. They need to confirm your identity and eligibility so you can become an approved driver, so you might want to take this step before arriving.

Using either Turo’s app or their website, you enter your travel dates and location for locally owned cars. Once you find a set of wheels you like, you’ll have to request to rent it. The owner can either confirm or decline your request within eight hours. However, some vehicles are available immediately, thanks to a “Book Instantly” badge.

Turo claims that picking up your rental is easy, promising that many owners will deliver their vehicle to you. More so, Turo claims all you have to do is “walk around the car, show them your license, grab the keys, and drive off into the sunset.”

When you’re done? Replace the gas you’ve used, do-si-do one more walk around, and hand over the keys before planning your next adventure.

Your Responsibilities As a Turo Renter

Turo doesn’t require you to have your own insurance. Instead, they offer renters three choices to cover their physical damage obligations:

  • “Premium” Package: The renter’s out-of-pocket exposure is limited to payment of a deductible of $500. When damage is reported, the renter will be charged $500. If the total costs are less than $500, the renter will be refunded the difference.
  • Basic” Package: The renter’s out-of-pocket exposure is limited to a payment of a deductible of $3000 under the same structure described in the Premium package.
  • “Decline Coverage” Package: The renter’s financial responsibility is essentially unlimited, and is bounded only by the actual cash value of the car, plus all related costs. This means that if the car is lost, stolen, or damaged so extensively that the expected cost of repairs exceeds 75% of the actual cash value, the renter is responsible to pay the entire actual cash value of the car.

Those considering renting with Turo are encouraged to view their entire explanation of insurance and protection provisions here. Additionally, if you already have auto insurance, you’re generally covered for any physical damage or liability claims that you’re responsible for — even if you don’t own the vehicle. Of course, you should always check with your carrier before renting a car.

Note that because Turo isn’t considered a valid car rental service by many credit card companies, the coverage you might normally expect from your Visa or Mastercard may not apply.

Fine print aside, what responsibilities does a Turo renter really take on?

Much like AirBnb or Uber, Turo is based on the trust implicit in today’s growing sharing economy. Basically: You break it, you pay for it.

That means that if your Turo rental gets a flat tire, you’re responsible for fixing it — unless you can prove that the flat is the result of a defect or preexisting excessive wear.

It also means that renters are encouraged to get photo-happy with tons of “before” pics when getting the keys, since you can be held responsible for any pre-existing damage that wasn’t documented at the start of your trip.

Again, we’re assuming you’re not here to read through a thorough rundown of Turo’s fine print. So, if you’re considering car sharing through their service, we recommend studying their coverage FAQs before deciding if the service is right for you.

How To Share Your Car With Turo

Is your car collecting dust? Turo claims that a car with a market value of $18,000 could earn an owner $5,781 over 15 days of sharing per month. Sure, that estimate is averaged over a year, but Turo says they have the data to back it up.

If that potential extra income caught your attention, here’s the three ways Turo lets you earn:

  • Local pickup: You can enjoy the convenience of renting your car right out of your own driveway.
  • Deliver your car: Or earn even more by meeting guests at nearby airports and other local locations.
  • Park and earn: Drivers willing to leave their car at San Francisco (SFO) and Los Angeles (LAX) airports for two weeks at a time can earn at least a guaranteed extra $425 a month.

How it works is fairly straightforward: You create a listing for your spare car, respond to requests, meet at your chosen location, then “kick back and earn.”

Of course, Turo’s claims of easy pocket cash sounds hunky dory. But, what happens if someone takes a wrong turn into Risky Business territory with your immaculately maintained pride and joy?

Turo offers car owners coverage with a $1 million insurance policy. This includes protection against physical damage up to your car’s actual cash value for collision and most “comprehensive” causes, including theft.

This is good, because most personal lines auto insurance companies specifically exclude livery and rentals from coverage. And, if they find out you’re regularly renting your car, it can be grounds for terminating your policy—a decision that could come back to haunt you when you’re shopping around for replacement coverage (most applications ask, “Has your coverage ever been canceled or declined for underwriting reasons?”).

Heck, Turo even offers you up to $30 a day should your car get into an accident while being rented out — plus the promise that they’ll be there to guide you every step of the way.

But, what about the legality of renting out your car? Some might find Turo’s answer less reassuring. Essentially, there’s no law against doing so, but this probably wouldn’t be a risk that most standard personal lines auto carriers would knowingly insure. Turo leaves the final liability resting on your shoulders.

What Are People Saying About Turo?

Turo has a little under 700 Yelp reviews from users in their two main hubs, San Francisco and Los Angeles. In both locations, Turo averages four out of five stars.

However, that isn’t to say that those who’ve used Turo don’t have their fair share of negative feedback. In fact, if you look at Turo’s Los Angeles reviews, it’s a wonder that they scraped above a single star, given that the first page is almost exclusively complaints.

Bad reviews almost exclusively revolve around poor experiences with Turo’s customer service. Here are some highlights:

  • Johnny R. (12/22/15): Owner states that his car was returned with damage and that Turo refused to cover repairs.
  • Paul K. (1/26/16) Renter states that he was charged for cleaning when it wasn’t needed and he was left with an overall impression that Turo squeezes pennies out at every opportunity.
  • Michael C. (11/18/2015) Renter states that he used Turo without a problem, but found his account put on hold afterward and couldn’t reach customer service for an answer — up to seven days later.

Those reviews aren’t cherry picked, either — they’re one after another on page one of Turo’s Los Angeles Yelp page.

Should You Use Turo For Car Sharing?

On one hand, Wired points out that the horror stories we used to associate with peer-to-peer sharing are becoming much less prevalent. “We now worry about Airbnb’s effect on real-estate markets, or whether Uber has undue influence over local governments.”

However, sharing a car comes with far more liabilities than renting out a spare apartment!

While Turo’s concept sounds great, reviews give a solid impression that they have a few more kinks to iron out before providing a desirable service.

For owners considering sharing, realize that it’s not just the market value of your vehicle that you’re putting on the line. Despite their catchy messaging and fun-for-all attitude, it appears that they skirt over some of the more serious legal ramifications of sharing your car.

What if the driver seriously injures or, heaven forbid, kills someone in an accident? What if they drive drunk? A 1 million policy doesn’t begin to cover some of those worst-case scenarios, and Turo’s it’s-up-to-you attitude regarding legalities isn’t very reassuring.

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150 Consumer Reviews for Turo

Average Consumer Rating: 2.6
Rating Snapshot:
5 star: 59 4 star: 0 3 star: 2 2 star: 3 1 star:  86
Bottom Line: 41% would recommend it to a friend
Showing 1-11 of 150
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  • 0 out 1 people found this review helpful

    Turo, simple and effective

    • Long Beach, CA,
    • Apr 23, 2018
    • Verified Reviewer

    I'll start by saying I haven't rented my own car through the Turo marketplace so I won't speak to that. Also, I'm surprised by the number of negative experiences I've read here. Although I think it appears a little out of context because there is no way to know how many times there was a problem out of the total number of times a vehicle was rented. But it reads badly. If I had no personal experience with Turo, these reviews would be enough to steer me clear, and that would be unfortunate because I prefer Turo to any of the agencies.

    The sign up was as simple as it gets: name, address, phone number, bank card and insurance. They verify that you are who you say you are and you're in. Now you plug in your dates and find the vehicle you want. You can search specifically or generally, and it will show you what's available on your dates. Next, you can "book it now" which means without owner confirmation (I haven't tried it) or "book it" and wait. When the owner contacts you to confirm, it's done. They will deliver for a fee, or you can pick it up. (Find the car's location before you book it.) And you now have contact info in the event you want to modify your reservation or have some questions. At the end, you can rate your experience if you want to and the owner rates you.

    My wife and I have used Turo about a dozen times, so I think I'm qualified to offer my review.

    There were two glitches:

    I booked and received confirmation for a Tesla for a few days over Christmas. The day before pick up the owner canceled but didn't know how to cancel the transaction in the system. Turo's system will recognize dates and disallow a second rental at the same time. It took both of us to get a customer service person on the phone but we did, and it all worked out. I went back in and rented a BMW X5 instead. Yes, it was a hassle, but sometimes things happen. In the end, it all worked out.

    The second time I'm in Phoenix (from LA) visiting. Leaving my sister's house at 10:30 pm. Lincoln Navigator turns over, but it won't start. I get the owner in California on the phone (try that anywhere else!), we track it down to the aftermarket alarm. I found a workaround and it was fine for the rest of the trip. Hassle, yes, but sometimes, and again it all worked out.

    Nobody bats a thousand. Sometimes things just go wrong. What's important is how the situation is rectified. Turo and the owner came through for me, and I'm good with that.

    I like Turo. The method is clean and simple. I don't want an agency guarantee that I'll have a car in the same category if...I want to know what I'm driving. I like to drive so, for me, it matters. From SUV to supercar, work truck, people hauler or a plain Jane sedan. You might be surprised at what you find there. Price shop within the site though, rates are very good but do vary sometimes.

    I know this is long but felt it needed to be said. I do and will continue to use and recommend Turo.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Scam

    • Salt Lake City, UT,
    • Mar 23, 2018
    • Verified Reviewer

    Even if your car is on the drop-down menu, if they decide they don't want to cover it, they just say that it's on there their honesty policy and it's your fault, and you will not get your money for your car being broken or any help from Turo on either side. Scam. Watch out if you rent or rent your car out. I gave them every opportunity to do the right thing, and they were extremely unprofessional and disrespectful. I even had one guy laugh at me because I was trying to help the guy that I rented the car from to get money for insurance we both paid for. It's a SCAM.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Non-existent customer service

    • Phoenix, AZ,
    • Mar 19, 2018
    • Verified Reviewer

    I rented a car from Turo. Destination from Phoenix to Sedona, Arizona. Driving from Sedona back to Mesa (about three hours from Mesa) on a pass, the car began to make a terrible noise. I pulled off the interstate; something was hanging down from the undercarriage. I drove to the top of the pass, pulled over and could not retain the hanging piece. I flagged strangers down who pulled the piece off and felt I was safe to continue.

    My repeated calls to Turo and roadside assistance were not answered. I messaged the owner of the car for guidance. I got back on the interstate, and loud noises occurred again. I pulled off the interstate, and something else was hanging from the undercarriage and could not be reached. The owner's friend, Steve, called and said he was three hours away and could do nothing to help. I explained that there was no response from Turo. I told Steve I would drive to the closest exit fearing for my safety. I continued to try to contact Turo. No response.

    A vehicle pulled off the exit, and I ran back to ask for help. He checked the car, and he also spoke to Steve, trying to obtain permission for me to drive the car back 9 miles to the closest city for my safety. Steve was concerned only for the car. He stated I was liable for any damage and said I was responsible for towing the vehicle back to Phoenix. By this time it was cold, dark and I am a female stranded off the interstate.

    I drove the car back to Verde, Arizona with this kind stranger following me. It was there Steve said I could not leave the car even if I needed to get back to Phoenix and had to get to the airport the next afternoon. Turo was not responding. In fact, one number indicated they were closed. No response from roadside assistance.

    The owner of the car called me and said it would be $600.00 to tow the car. She said I could leave the car at the gas station I drove to, and I would need to get her the key at the airport at the designated time. I was left to figure out a way to get to Phoenix that night and the airport the next day.

    Since then, I have made many calls for roadside assistance at the number given on the website. I have emailed Turo and have had NO RESPONSE what so ever. I have followed the instructions they provide and can get no assistance. Incredibly scary and dangerous situation. WORST CUSTOMER service I have ever encountered in all my life.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Wrong policies

    • Hallandale, FL,
    • Feb 28, 2018
    • Verified Reviewer

    Turo is a great idea that states that they would love to welcome everyone to the Turo community, which is not true. They only welcome people they chose and they have a right decline or cancel anybody's membership without telling the reason. This opens a huge door to them so they can discriminate the people!

    I first signed up turo in December 2015 using my Facebook, and to protect my privacy I was using a nickname. Anyway, I signed up and listed my car successfully. After receiving the first request, the guest asked if she can pick up the car early. I happily accepted her request and finished my first experience positive with Turo. I also received great feedback from the guest. Since 2015, time to time I rented or paused my car. Everything went smoothly, and I still received positive feedback from the guest. Even though there was a guest who returned the car after driving over 1k miles. Since I was new to the platform, I was not paying attention. I even dropped guests off at the airport or their location when I am not obligated to. The reason I was doing this was because Turo was helping me, and I was showing appreciation.

    Early 2018, the company I worked for went bankrupt and I ended up without a job, with two cars for me and for my wife. No way we could afford to pay both with only one income. I was thinking to return the car. It would ruin my credit, but there is nothing to do when you do not have options. So Turo was a great idea for me to make car payments at least for one.

    No income is expected. Math does not lie, and when you put all the fees like delivery and drop-offs, you really do not make extra money. If you do not do deliveries, you do not have a lot of chances to rent out your car. So I listed both my cars, always available with great delivery options, since less money was better than no money. Everything was going well. I even received trip requests at 3 am in the morning or guest's flight was 4 am in the morning even when their trip was ending 10 am. My entire trips received 5-star review and feedback. I did all this even when I had no obligation to do so. Again, it was appreciation since they were helping, and I was helping them.

    Here is my negative experience begins. Both of my cars ended up on a trip, and I promised my 5-year-old son for an event on Sunday. Since both of my cars were on a trip and after checking Uber costs, I was thinking that renting a cheap car for the day would be a great idea. Since my profile showed I was approved to drive, I successfully made a reservation. And since I used my nickname on Facebook to create an account, I contacted Turo support to send them my driver’s license picture and show my name. The answer I received was to take my picture with my driver's license, which I did. The response I received was that my account is going under a brief review, and they told me to complete my trip, return my car, and contact them.

    My trip ended successfully and I contacted them to clear things up. Two days after I received an email stating they cannot welcome me to Turo's platform after completing 20 trips with 5-star reviews. Apparently, they deactivated my account while my cars were on rent, with no access to the platform. My frustration started here since one department in Turo is not aware of the other. I was worried about both cars, how to get them back, contacting guests, filing a claim if there is damage? Instead of contacting guests, I tried to explain to them that my cars were on a trip . The funny part during all of this was that I was not able to see my profile web page was saying account deactivated and my cars were still appearing in search and available to rent.

    The next morning I saw my account was active again, and during this process, my car was rented for one day. After picking up one of my cars, I saw my cars were unlisted by Turo. During this time as well they give me the option to appeal my decision and submit them my appeal. Everything they asked was attached in their email.

    Anyway, last Friday I picked up from another guest who convinced his uncle to rent the car for him. The 19-year-old kid was wiping car around, damaged the rim, and left the car with dirt, food smell and oils around the seats, and footprints on the dashboard and doors. To make their community safe and smooth, I thanked the guest, shook hands, uploaded trip pictures next to the guest and went to the nearby gas station to take pictures and submit to Turo. It does not make sense to talk to guests when I have the option.

    Here and there between a lot of trips I never had a dirty car returned, everybody was kind and returned the car clean, although sometimes late and sometimes with over mileage. No issues. All guests were agreeable, no problem, no claim, nothing I could not fix. The last guest drove the car over 100 miles then what he was supposed to drive. I kindly requested reimbursement for over mileage and tolls. Nothing more, nothing less.

    I received an email stating to send them before and after trip dashboard images. Sure, I sent them over. Why we are uploading them to the app, I really do not know why. Also, I made a damage claim. The claims department stated they cannot accept my claim since before and after images are not clear. After reading reviews on the internet, I let the claim go. I will wait for Apple to improve the iPhone 20, maybe that phone may take clear images for safe and smooth communities like Turo.

    Anyway, I received an email that they cannot approve me on the platform while I was waiting for my reimbursement request from their safe and smooth renter. No answer to my emails; they completely cut my access to the platform after all the 5-star reviews.

    Two times I had to give my car to the person holding a temporary driver’s license.

    How great their system is working that those people’s account is still active even if it is conflicting their requirements?

    They want to help the community like their founder Shelby Clark needed help during his road trip. Here I need help. So they do not want to help the community, they just want to help their bank accounts grow.

    Since their CEO Andre Haddad knows better than everybody if people cannot sell on eBay they are allowed to shop or Amazon. People that are not approved to drive should host their car.

    Or listen to the founder of Alibaba Jack Ma "when you have billion dollars it is not your money, it is society gave you trust." These days a celebrity's one tweet is causing millions of lost in stocks.

    Or even listen to the founder of Uber Travis Kalanick, he hired people with small criminal background stating "Everybody deserves a second chance."

    And last thing, you would not love to welcome everyone to your platform, only people you choose. So please, spend a small effort and read other reviews besides Trustpilot because they are a disaster.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Zero stars

    • Raleigh, NC,
    • Feb 26, 2018
    • Verified Reviewer

    I probably had THE strangest experience signing up for a new account for Turo than I have ever had, and I was an early adopter of online businesses, so that's saying a lot.

    I needed a rental car while in Orlando and decided to try Turo out. I opened the account and began to browse cars, so it started out fine. I booked a reservation for a car that was set up as instant confirmation, only to have the owner cancel shortly thereafter without providing an explanation. I booked a different car, but the "owner" I called based on the info provided by Turo said that I needed to contact their agent to arrange pickup (strange). Then the real fun began.

    Turo started sending me emails requesting additional documentation to verify my account. A picture with my driver's license and face in it (weird, but ok), a copy of my credit card, and a picture of my license. I complied. Within hours I received another request from Turo for my social security number, pay stub, utility bill, plane ticket to show I was traveling, and a copy of my insurance policy declarations page. It could almost be ok with their request for the insurance info, but the other requests were simply crazy. I have no accidents or tickets, provided a credit card and my insurance info, and have an 850 credit score, so they could clearly see I wasn't a risk to them.

    I questioned the need for this info, particularly when NO traditional rental car agency ever asked for this kind of documentation, and I was told that they will not share info about their proprietary verification and that my account had been deleted. What a freaking joke.

    I later found out from someone who rents their car through Turo that owners are required to pay for insurance for every rental transaction even though they are required to separately pay for commercial car insurance anyway. And, worse yet, that the insurance fee they're required to pay is not refunded if the renter also purchases rental insurance, too. So most often, the car is tripled covered and Turo is making a fair amount of money requiring this overlapping insurance for absolutely no reason because the insurance company is only going to cover an accident/theft under ONE policy so the triple coverage is totally unnecessary and is a very shady business practice by Turo. And they don't even tell their owners or renters any of this. A company that commits this kind of fraud can't be trusted.

    Turo failed under a different name before and will fail again under this rebranded company name soon if this is how they choose to do business. I definitely recommend that you do not do business with this sham of a company.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Great service

    I used Turo for the first time, and it was great. I got to drive a Land Rover before I bought one. It was nice to drive it for a day rather than a few minutes. I would highly recommend doing this if you’re going to buy a new car.

    Bottom Line: Yes, I would recommend this to a friend

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  • Horrible experience - car broke down, no help given

    This is one of the worst experiences I've ever had, and I travel for a living.

    I was referred to his company by a neighbor. Communication with the owner had minimal support. When we picked up the vehicle, the vehicle had a water leak coming in from the roof, as well as it had wires hanging out from the main console. It was obvious this car was a former police car and not well taken care of, period. The Car Jack did not work, and the car was a disaster.

    On day two and a half, the car broke down on a 2-way highway on a very cold rainy afternoon. We called to roadside assistance and received zero assistance. In fact, I couldn't even get anybody to answer the phone. After almost 90 minutes of trying, a Highway Patrol officer decided to step in and "cultural track" on our behalf. In contacting the owner, he did little to nothing to assist, not even an apology.

    It was a disaster, and I absolutely would not recommend this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Worst place to rent out your car!

    • Berkeley, CA,
    • Dec 21, 2017
    • Verified Reviewer

    If there were no stars, I would rate them with a no star.

    I've been renting out my car for about a month through Turo. When one of the customers damaged my car and I filed a claim with them, they deactivated my account the next day. Then they unlisted my car saying that it has over 130k miles (doesn't meet their guidelines anymore).

    I spoke with the claims adjuster in San Francisco (Melinda Strohman) and they gave a broad answer, basically declining to cover the damages even though I was paying them a premium every trip. They already got the money. This premium is supposed to cover any damages caused by negligence from the renter.

    So now I can't rent out my car because they deactivated my account, my car is damaged and I have to pay for it through my insurance, and all the renters that have booked my trip for the next whole month have been canceled because I filed a claim with them.

    Do NOT trust them! They are a scam, unprofessional and don't even know how to handle claims when it comes to an accident! You'll be on your own if anything happens to your car or renter.

    Bottom Line: Yes, I would recommend this to a friend

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  • Do not rent from Turo

    Turo users beware! As an independent business owner who supports the likes of Airbnb, Uber, Lyft, etc., I sadly presumed this company to be on the up and up. It was not.

    At first, I rented a car and had no problem with the usual requests of a driver's license number, credit card, insurance, etc. However, when I went to rent a second car the same day I was returning a first, as they had no ability to do that online, and they do not have phone customer service, I simply thought what any consumer might, "create a 2nd account," same information. Well, this turned into a nightmare, and I started to see the sham that Turo is and where all of its weak spots were.

    Firstly, they have no continental customer service. It's all outsourced. By the way, the second account or second car wasn't an issue as they simply asked me to upload a copy of my driver's license, to which I did, and then as the "review process" never finished, I started to inquire. Next thing I know is that they've restricted my account, albeit at first, not jeopardizing the one reservation already in place, and then they started asking for more copies of my driver's license, a picture of me holding it up, a picture of the original credit card, and then if that wasn't good enough? And keep in mind, this is hours and days going by nearing my original trip, they wanted copies of my insurance card, a utility bill, proof of employment and on and on and on.

    The end of this story is that they canceled my account, they canceled my original reservation and gave no explanation as to why after supplying basics, I was now not allowed to rent cars. The moral of this story? I went online and rented not one, but two cars from Enterprise is five minutes.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Car owners beware! They will rip you off and not cover damages.

    • Hollywood, FL,
    • Dec 2, 2017
    • Verified Reviewer

    I rented my car to someone that Turo never verified any contact info for. When he didn't return the car, they had no way to contact him because he provided false info. The car was missing for a week before I tracked it down myself and had to recover myself. Turo offered no help.

    I found the car with thousands of dollars in damage and Turo said they wouldn't cover it because my car was not eligible after they had already charged me for an insurance policy on it. Then they wouldn't even let me charge the driver the maximum amount allowed for late charges.

    This company lies and does not honor what they say! You will regret listing your car for rent on this app!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Absolutely the worst car renting service

    • Cleveland, OH,
    • Nov 21, 2017
    • Verified Reviewer

    I never take the time to write reviews, but after my experience, this is the ABSOLUTE WORST car rental service out on the market. Oh yeah, and not to mention how big of a SCAM this company is.

    Sure they’ll let customers sign up, put their info in, click on driving status and it says you are approved to drive. Insert credit card information, charge my card then. But believe me, the minute they charge your card and the money is in their bank account, they will deactivate your account charge you refund fees, trip fees, etc.

    What a joke and the biggest scam in the car renting market. I will be sure to tell all my friends, family members, co-workers, colleagues, and in-laws to stay far away from this company and app. They won’t be in business long while treating their loyal and potential new customers like this. I will also be sure to post on every social media sight I can find a profile for you, that this company is the biggest scam. And to top it off, I will make my HUGE social media and YouTube following aware to STAY FAR AWAY from this company.

    If zero stars were an option here, I wouldn't hesitate to rate this zero stars.

    Bottom Line: No, I would not recommend this to a friend

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