431 Consumer Reviews for Turo - Page 2

Average Consumer Rating: 3.7
Rating Snapshot:
5 star: 273 4 star: 20 3 star: 4 2 star: 10 1 star:  124
Bottom Line: 69% would recommend it to a friend
Showing 12-22 of 431
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  • Excellent experience all around

    • Jan 7, 2019
    • Verified Reviewer

    I rented a Porsche for less money than most of the 4-door mid-size sedans, probably due in part to it being December. Make sure you leave it filled up, washed, and follow directions, and it's really idiot proof. My experience was so buttoned up I didn't need to speak to anyone at the Cambridge garage, it was all done through the app. I know individual people renting their own cars may involve human interaction, but either way, Turo was an excellent experience and will be my go-to whenever I travel in the future.

    Bottom Line: Yes, I would recommend this to a friend

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  • Turo rocks

    I have had an easy and pleasant experience using this app, it is definitely user-friendly and easy to use. Lots of options for any kind of look or need you are looking for! I would most definitely recommend this app to a family or friend. Keep up the awesome work!

    Bottom Line: Yes, I would recommend this to a friend

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  • Tesla Model X

    • Glendale, CA,
    • Jan 7, 2019
    • Verified Reviewer

    I am looking to buy a Tesla Model X. So my adult children decided to rent one for a day so I could really see if the car was what I thought it was going to be. I had a great time, and now I’m making plans to buy a Model X.

    Bottom Line: Yes, I would recommend this to a friend

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  • Valet lot LAX

    • California,
    • Jan 7, 2019
    • Verified Reviewer

    For the most part, things went good, but then once you try to resolve an issue, that’s when it’s not so easy. I wasted two days of my vacation trying to get my car, after receiving the wrong car. Or false advertisement. They kept refunding the money to my card, no one was listening at all, just like no one will really read this. Now I have to wait 3 to 5 business days for errors that weren't my fault. Instead of making customers happy, they only give you like 10 percent of what you spent on a car. To me that’s not good business practice. If someone was given the wrong car at Enterprise or other brands, they would give you a full refund, and set you up in a better car. Now that’s good customer service, whereas Turo only gives you like a $25.00-$50.00 car credit.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2009 Land Rover

    • Miami, FL,
    • Jan 7, 2019
    • Verified Reviewer

    GianMarco made the trip super convenient and hassle-free. The 2009 Land Rover was in good shape for a vehicle of that age and mileage. Pick up and delivery to FLL was easy. This is definitely our new way to rent cars when on vacation!

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent way to rent a car

    • Honolulu, HI,
    • Jan 6, 2019
    • Verified Reviewer

    This process was easy and much more enjoyable than a rental company. It was also economical for our family of five. Samatha and Andrew were great to work with. The van was clean and comfortable. The whole process was simple with clear communication. Everything went as planned and on time. We would definitely recommend this service to our friends and use it in the future.

    Bottom Line: Yes, I would recommend this to a friend

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  • First time experience

    • San Diego, CA,
    • Jan 5, 2019
    • Verified Reviewer

    I happened to find Turo during an internet search for a rental car from a more traditional car rental company. Although we could not pick up the car at the airport, the Turo map search made it easy to find a car close to where we were staying.

    The registration process and downloading the app was quick. Navigation of the website and app was intuitive.

    The review of the person providing the car was accurate. I will definitely make Turo my first choice when needing to rent a car again.

    Bottom Line: Yes, I would recommend this to a friend

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  • Easy and smooth

    • Chandler, AZ,
    • Jan 5, 2019
    • Verified Reviewer

    I recently used Turo to book a Jeep for a holiday retreat in the mountains. I was challenged with finding the right vehicle over the dates I was looking for...but luckily came across Turo. Not only did I find a great vehicle at a great price over the dates I was looking for, I was pleasantly surprised at how easy it was to pay for my vehicle and arrange for pick up. The car was just what we were looking for on our trip. Upon return of the vehicle, the return process was just as easy as the pickup process. I was thoroughly impressed with how easy it was to use Turo.

    I will definitely be renting through Turo again!

    Bottom Line: Yes, I would recommend this to a friend

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  • Refund

    • Los Angeles, CA,
    • Jan 4, 2019
    • Verified Reviewer

    I booked a car from a friend referring me to join Turo. There was no way to ask questions to the CSR rep before putting your payment card number in for renting. So I went ahead and rented a Prius and I got an immediate acceptance from the car owner. In his rental, it said free delivery in Santa Monica, which is where I was located. After asking him in email form where he would be meeting me with the car three days later, he replies "I will email you info the day before." After I persisted to find the details, he finally responded he was out of town and the car would be at a remote location with keys under the seat left by the previous renter. I’m not sure about you, but if I’m purchasing insurance for a car that I don’t get to go over with the owner before I rented, anything could be said about that car with damage from the previous renter.

    So I canceled my reservation, not feeling very comfortable with this first time experience with Turo. Not only did I get charged a fee on the same day that I rented it, but I never got a response back from Turo when I emailed them to tell them why I was canceling my reservation. I find this very unprofessional and totally not a way I want to rent a car. I want to see the person I’m renting a car from and want to go over the car with them before I even stepped foot in it, like I do it any rental car agency.

    I called my credit card company and filed a dispute on charges. I also think this company needs to reassess their terms of agreement with the car renters who sign up with them to rent their personal cars. I will never rent from this company again, and getting no response from Turo from the email I sent is totally out of the question. Irresponsible and not a professional company.

    Bottom Line: No, I would not recommend this to a friend

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  • Great service

    • Dallas, TX,
    • Jan 4, 2019
    • Verified Reviewer

    We used Turo for the first time this month and would like to recommend them to anyone who’s looking for a great affordable rental car. Finding the car that fit our family and our needs was easy. The communication with the owner of the car was easy and the delivery was as promised without the long lines to pick up and drop off with the car’s flexible arrangements. I will never go back to any other business to rent a car.

    Bottom Line: Yes, I would recommend this to a friend

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  • Renter

    • San Jose, CA,
    • Jan 4, 2019
    • Verified Reviewer

    The service that Turo provided was easy, convenient, and smooth to use and work with. I thought by far that this service is the next big thing in regards to renting vehicles. I will definitely use this service in the near future. The mobile app is also very easy and efficient to use. There is definitely no BS when I used Turo. The owner of the vehicle was in constant communication, which was A+ in my books, as he was not ever intruding during my rental use.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 12-22 of 431

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