Ryan W.
CaliforniaMember since February 2019

Reviews (1)

    • Feb 18, 2019
    • Verified Reviewer

    Metromile Insurance

    Once was great but now has horrible customer service and has overcharged me for a year.

    Overall Experience:

    I had a legal name change and have contacted customer care SIX times. I've waited 30+ minutes and only once was my call answered. The gentleman was not friendly at all and accidentally deleted my data twice after spending many minutes providing all of my information. Additionally, we found out that even though both my partner and myself had spoken to Metromile when we moved to our new address A YEAR AGO, our new address was never saved and we've been paying $9/month more than we should have been, which is over $100 extra than we should have been. The customer service agent refused to put in a request for my overpayments for the last year. He then tried to make me feel sorry for him by saying he has been working overtime and is actually in the sales department and Metromile has expanded so much that they cannot keep up with the customer service. Extremely poor business practices.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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