When I called, I spoke to a very nice lady who walked me through the entire process. They then sent me to another department who verified everything. I have had this warranty now for 5 months, and when I had an issue with my transmission, I took it into the Audi dealership and they covered everything 100%. I didn't have to use the rental car because Audi gave me a free car, and towing I used my American Express which was easier.
Bottom Line: Yes, I would recommend this to a friend
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