I ordered the charger and paid $58.94 through PayPal and received free shipping. When the product arrived, it did not work. I called their customer service number and they offered me 30% off to keep the product. I declined. They sent me an email with return instructions. The instructions said I could only return via USPS or UPS, not FedEx. I went to ship the return UPS and they told me the address was not valid. So I called customer service and they said "this never happens" and offered me 30% off. I then opened a dispute with PayPal. PayPal instructed me to return the product to HONG KONG - the only address they have for the company. The cost to return the product to HONG KONG is $98 - more than the price of the product.
Not only is this company a fraud, but paying with PayPal doesn't provide any protection. DON'T ORDER FROM THIS COMPANY.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpfulLink to this Review
Hi Susan. We are sorry to hear about this feedback. First, we'd like to assure you that this is a legit entity. We are not in the business of scamming people as we understand how earned money is. Second, w do have a US return address and you may use UPS or USPS to send back any defective or unsatisfactory items either or replacement of for refund. Please know that we are taking all your feedback seriously as this will help improve our overall services. To make sure that all your concerns are covered, we have sent you an email to the email address you used when you have ordered.