I bought this a year ago as a housewarming gift to myself. I have mostly hardwood and I have lots of area rugs. I spent nearly $300 on it and used it 4 times. It’s been collecting dust ever since. It mixes the water and solids together to make a horrible mess inside the unit.
I contacted Bissell to explain my problem. They apologized and sent me a replacement part - it was the solution container! Clearly not what my complaint was. I’m writing because they run ads CONSTANTLY claiming it has a "special tank" inside to separate the water waste from the dirt. It doesn’t. I’ve always bought Bissell products. It is also a unit that needs to be cleaned thoroughly after 20 minutes of use. I spent more time cleaning the unit than I did cleaning WITH IT! I’ve never been so disappointed in a product.
Bottom Line: No, I would not recommend this to a friend