Annabel L.
Ealing, London, EnglandMember since June 2019

Reviews (1)

    • Jun 26, 2019
    • Verified Reviewer

    Secret Escapes


    Overall Experience:

    If I could give Secret Escapes 0 stars, I would. I booked a hotel through them for end of November last year (2018) and had many, many issues with my stay at the hotel. Complained to Secret Escapes at the very beginning of December (2018) requesting some sort of a refund as I paid a lot of money for an experience I did not get...It is now approaching the end of June (2019) and Secret Escapes has put in very little effort to help resolve my case despite saying that they would try their hardest to help get me my refund. It is very obvious they don't care about their customers and they're probably just hoping that I'll eventually give up trying to get a refund. I will never book through them again as I know if I ever experience any other issues with a booking I'd have to endure someone who very clearly doesn't give a crap pretending that they're doing something to help me when in reality they're not even trying. I have had to be the one calling them and/or emailing them all the time for updates, just to have really short, unsatisfactory replies. Don't give this heartless company your money.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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