Only have had this amazing machine for a short amount of time but it's changed the game for me. Cold brew, pour over or french press with the ability to customize! It's amazing. The app is having trouble allowing me to make my own custom cup but I'm able to customize the preset brewing styles slightly. Doesn't matter much because the presets are already great. I've noticed all the bad reviews and want people to give it a shot once they've got themselves in order (app, customer service, and previous orders). It is a start-up company...people invested in a startup, expect errors. Don't know why everyone's acting like they're scamming people. It's a great product and I hope they have a long-lasting company. I've already told all my friends to buy one.
Bottom Line: Yes, I would recommend this to a friend