Chris A.
Chesapeake, VAMember since July 2019

Reviews (1)

    • Jul 30, 2019
    • Verified Reviewer


    Beware using Intelius, legally took money after account cancellation

    Overall Experience:

    Frankly, Intelius intentionally finds new ways to take your money after you cancel your account. READ all the fine print BEFORE starting an account with them.

    To make it short, I paid $.095 to start a 7-day trial account. I could cancel the account within 7 days and there would be NO FURTHER MEMBERSHIP CHARGES (as stated on the cancellation notice I printed and still have in my hand) or after the 7 days, the account would turn into a standard 30-day account and be billed at $29.99/month.

    I made 3 inquires with Intelius that disclosed outdated and unfortunately useless information. I canceled the account about 1 hour later and printed a copy of the cancellation info (just in case).

    Nine days later my PayPal account paid $7.95 to Intelius.

    I went to the Intelius website looking for a phone number and found in the Q&A section, "Why was I billed $7.95 after my membership was canceled?", interesting I thought - they were ready for me!

    Apparently, Intelius CLAIMS there was a disclaimer at the time of purchase (in fine print) that said if I canceled within the 7 days I would still pay them an extra $7.95.

    I stilled called them at (888) 445-2727 and they stayed firm and said they would not refund the money.

    So that is that - lesson learned...

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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