Chris A.
Chesapeake, VAMember since July 2019

Reviews (1)

    • Jul 30, 2019
    • Verified Reviewer


    Beware using Intelius, legally took money after account cancellation

    Frankly, Intelius intentionally finds new ways to take your money after you cancel your account. READ all the fine print BEFORE starting an account with them.

    To make it short, I paid $.095 to start a 7-day trial account. I could cancel the account within 7 days and there would be NO FURTHER MEMBERSHIP CHARGES (as stated on the cancellation notice I printed and still have in my hand) or after the 7 days, the account would turn into a standard 30-day account and be billed at $29.99/month.

    I made 3 inquires with Intelius that disclosed outdated and unfortunately useless information. I canceled the account about 1 hour later and printed a copy of the cancellation info (just in case).

    Nine days later my PayPal account paid $7.95 to Intelius.

    I went to the Intelius website looking for a phone number and found in the Q&A section, "Why was I billed $7.95 after my membership was canceled?", interesting I thought - they were ready for me!

    Apparently, Intelius CLAIMS there was a disclaimer at the time of purchase (in fine print) that said if I canceled within the 7 days I would still pay them an extra $7.95.

    I stilled called them at (888) 445-2727 and they stayed firm and said they would not refund the money.

    So that is that - lesson learned...

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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