We have been customers since 2017 and obtained coverage for out Infiniti QX56, we purchased the elite package. Unfortunately, our experience with Endurance has not been positive thus far. We have submitted a total of two claims on our 2012 Infiniti QX56 since initiation of our policy. In both cases, the claims have taken weeks to resolve, with the second claim not resolved at all. We have abided by the provisions of the contract; however, have not had the same provisions upheld by Endurance per contractual agreement.
Our most recent claim was submitted on Wednesday, August 14th in regard to replacement of the engine computer and ignition harness, based on DTC’s from the vehicle and tech bulletins from Infiniti. This claim was denied because the tech could not consistently reproduce the failure and they would only cover the parts on complete failure. The vehicle is unsafe to drive as we never know when the failure will occur and four of the cylinders shut down. We are lucky at this point that we were not on a road trip and several hundred miles from home.
Our vehicle has only had services rendered by the dealership including all regularly scheduled maintenance. The Infiniti service department has reviewed the recommended DTC’s, tech bulletins and videos. The videos show the failures as they occur. The Endurance claims adjuster has seen the failures and the videos of the failures. Endurance has required that the DTC’s be cleared and then for the tech to reproduce the failure. The original claims adjuster that came out saw the failures, agreed with the failures, but was not able to approve because the amount was above his approval limit. The vehicle has been in the shop now for three weeks. We have spoken to your customer service representatives on numerous occasions with no resolution. This evasion of contractual agreement is unprofessional and dishonest.
If I could provide a rating of less than 1 star I would, if Endurance was willing to resolve this issue, I will be willing to update my review.
Bottom Line: No, I would not recommend this to a friend
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