We recently bought a home that we were assured was "covered by a trusted home warranty." This was especially important because we were out of town buyers who would not occupy the property immediately. We were advised by our real estate agent to change the locks right after closing and were given a recommended locksmith. Upon moving into the property a couple of months later and going thru the warranty documents, we discovered the rekeying cost ($500+) was a "covered" item. Our filed claim was totally rejected due to not using American Home Warranty's chosen service contractor. We were not even reimbursed their usual and customary cost. NOTHING! A call to clarify the situation and try for some compromise was disconnected. Advertising to the contrary, they are NOT in the business of looking out for the buyer. We intend to report this to our real estate company and suggest they not mislead future buyers about the value of American Home Warranties.
Bottom Line: No, I would not recommend this to a friend