Jamie E.
New YorkMember since September 2019

Reviews (1)

    • Sep 28, 2019
    • Verified Reviewer


    Dispute resolution is a joke

    Overall Experience:

    I contracted a freelancer at the beginning of 2019 to help me build my current website on a different platform. We agreed on a 2-step process with payment after step one and the remaining payment upon full completion.

    I paid my freelancer $500 for step one and he went dark on me. He would pop in and give me excuses why he hadn't completed step two (holiday, his dad died, sick, etc). He would say he would show me the finished product and then immediately go dark on me. This has gone on for months. I finally simply asked him for the admin login to the site so I could assess what needed to be completed and do it myself or hire someone else to do it. He has not responded to several of my requests to do so. So, I've paid $500 for a site that I have zero access to and a freelancer who is refusing to either finish it or provide me logins so I can do so myself.

    After months of this, I finally contacted Freelancer to help resolve the issue so I can get what I paid for. My freelancer reached out to me after the company contacted him and told me he would show me my site "when I reach home". That was almost a week ago and that was the last I heard from him.

    Freelancer, the company, has basically told me there isn't anything they can do except reach out to him when they can see from my extensive chat logs that this freelancer ran, and is continuing to run, a scam on me. Yet this freelancer is still on the platform available for hire. The company is complicit in the scam and since everyone got their money, they are absolving themselves of not only their own culpability in the issue, but allowing others to be set up by the same scam by this freelancer. It's evident they don't care about resolving the issue to my satisfaction and they certainly have no plans on refunding me. I've spent thousands of dollars on Freelancer.com the last couple of years with 100% positive feedback and this is my first dispute. My record should speak for itself but retaining a scammer as a freelancer seems to take priority over retaining a good and consistent client.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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