E F.
VirginiaMember since January 2020

Reviews (1)

    • Jan 8, 2020
    • Verified Reviewer


    Lack of customer service, communication, and follow through

    After receiving recommendations and reading reviews about Cardpool, I decided to use their services to sell several gift cards I had not used. Navigating their site and submitting the cards was easy and seamless. However, after waiting for a month for a status report on the processing of the cards or a payment, I decided to contact the company. They use a separate site for customer service, which was also easy to navigate and use. Again, I waited for a month for a response, regularly checking my account on that site as well as the Cardpool site, and received none. Then, I contacted the company at the phone number on the site and was told by the individual who answered the phone that was the commercial department but that she would expedite my order. Several days following, when I checked my orders, I found that my order had been canceled and that one card I had mailed in was being returned although there was no reason provided as to why. The website affirms that no reason will be provided for orders canceled or cards returned. Interestingly, I found another company offering the same services that accepted the cards and sent me a check within a week of my order being placed. I would not recommend Cardpool.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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