Lydia Q.
Lydia Q.
WashingtonMember since January 2020

Reviews (1)

    • Jan 20, 2020
    • Verified Reviewer

    American Home Shield

    Poor communication and customer support

    I've had a problem with my plumbing for over three weeks now. I was sent a plumbing company that couldn't resolve the problem and obviously needed a camera to see where the blockage is, as per the first plumbing company's suggestion. I called AHS several times about the problem and my plumbing issue is still not resolved. A company was assigned and I was hoping that they will bring a camera, well, I was told by the second company it wasn't in their order and so they snake it anyway but it still didn't work. So here I am, I have three weeks of plumbing issue. So I called AHS again and tried to talk to a supervisor or customer support but no one is available. Of course that's what they will say. The second plumbing company stated AHS will not pay for a camera.

    I will complain to the Business Bureau if this is not resolved soon.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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