I went to my 3D scan appointment by the end of November 2019 and I thought that I was placing an order for my aligners as I gave the lady who made my 3D scan my card information, but after around one week on, I received an email from SmileDirectClub prompting me to order my aligners...wait a minute...I thought I did order my aligners! I called the company just to find out that my order was not placed so I ordered my aligners again on December 5th, paying $800 of my HSA before the benefits expired. I called the company by the end of December 2019 to check on the delivery date and the lady from SmileDirect told me that I needed to wait between the 5 and 6 week to receive my aligners in the mail. After 6 weeks waiting I decided to call the company again to check on the delivery date just to find out that my order was supposedly canceled but NOBODY CALLED ME OR SENT ME AN EMAIL ABOUT IT! So I don't know what happened. At this point, I lost $800 from my HSA for 2019 and I DON'T HAVE MY ALIGNERS!
THIS COMPANY IS SCAMMING PEOPLE!
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hi Nabiha, thank you for taking the time to leave us a review. We are concerned to see this as we want to assist all club members to the best of our abilities. We did recently experience a delay in orders due to high order volume but are catching up now. In order to better assist, I will be reaching out via private messenger. Best, Jeffrey.