I ordered a towel "move-in bundle" from Brooklinen. Only half of the items arrived. The shipping label showed only 1/2 of what I actually ordered and was charged for. When I tried to call them you get a recording that says you have to email them. I tried an online chat and after 1 hour was told they would contact me later that day. I never heard from them so the next day I had to go through the same process for another hour with a second agent. They asked both times for photos and other documentation which I provided twice. It takes forever for the person on the other end of the chat to respond. I suspect they are in China or India. Save yourself the trouble and order from a company with good customer service. If you check other reviews there are many other unsatisfied customers like me.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend