Paul V.
Clearwater Beach, FLMember since July 2020

Reviews (1)

    • Jul 4, 2020
    • Verified Reviewer


    Don't buy from Brooklinen

    • Length of Use: Less than 3 months
    Overall Experience:

    I ordered a towel "move-in bundle" from Brooklinen. Only half of the items arrived. The shipping label showed only 1/2 of what I actually ordered and was charged for. When I tried to call them you get a recording that says you have to email them. I tried an online chat and after 1 hour was told they would contact me later that day. I never heard from them so the next day I had to go through the same process for another hour with a second agent. They asked both times for photos and other documentation which I provided twice. It takes forever for the person on the other end of the chat to respond. I suspect they are in China or India. Save yourself the trouble and order from a company with good customer service. If you check other reviews there are many other unsatisfied customers like me.

    Pros and Cons:

    • The website seemed good
    • The product was described well
    • They didn't send me what I ordered
    • There is basically no customer service, you have to chat online with someone who is probably in a foreign country
    • Process for complaints takes very long and in the end no real resolution
    • This is one of the worst companies I've ever dealt with and there is absolutely no one you can actually talk to

    Bottom Line: No, I would not recommend this to a friend

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