Julia S.
Julia S.
Montreal, CanadaMember since September 2020

Reviews (1)

    • Sep 23, 2020
    • Verified Reviewer


    Quick and satisfactory customer service, from a student who was in desperate need of assistance

    • Length of Use: Less than 3 months
    Overall Experience:

    I needed a study guide for a specific class, and to gain access I noticed I could pay for a one month or one-time subscription. That was my plan - I was willing to pay a one-month fee for what I needed but was unfortunately charged $119USD to my card, coming out to a whopping $160CAD here in Canada. I quickly emailed customer support explaining that I am a student and this put me in financial distress (especially during this pandemic), and a service rep named Nikki Dang gave me a full refund. I know they do not do this often, so I am very grateful and satisfied with her help. I don't know what I would have done if I could not get my money back, as we are all already struggling to live during the COVID era. I made use of the study guide I needed, and I must say, this site does provide great notes and guides if you do need them. It is unfortunate that they try to charge your card without your knowledge - I have read this on multiple platforms, but all in all, I am satisfied with the service I received, even though they charged me unknowingly. I would use it again if I knew that I could pay for documents SEPARATELY, and not be charged a membership fee.

    Pros and Cons:

    • Customer service
    • Prompt response
    • Billing
    • Membership fees

    Bottom Line: Yes, I would recommend this to a friend

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