I forgot about the auto order of filters when you get the "free" pitcher. So I went and ordered three more. Then I got a notice in the mail that I would be receiving my 3 filters as part of the free pitcher deal. I contacted the company to let them know I forgot about the deal and already ordered filters and received them and asked them not to send more until I needed them. I was on hold for 8 minutes and then put to voice mail where I left a message explaining the situation. I have sent 3 emails with no response from anyone.
I did not want to believe the negative on line reviews but now I have to. I will be cancelling my account and may have to cancel my credit card and have a new one issued. I don't expect to hear back from them after everything I've read. So disappointing as I have been very happy with the water and pitcher.
Bottom Line: No, I would not recommend this to a friend
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