We are waiting for our 60 day period to be over so we can return this bed. We have the Novosbed firm, it is too firm for us and sleeps pretty hot. The materials seem to be quality, it is just not a good fit. We have not been able to get the comfort plus option due to backorder, so I’m not sure if that would have helped. The company sent us a link to write a review and even though I did fill it out, I was surprised that it didn't seem to show up anywhere. Customer Service responds quickly, however, keeping us waiting for the topper for this long seems wrong.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpfulLink to this Review
I’m Andy Prochazka, Co-Founder of Novosbed.com. I have followed you case personally. After hearing from you, we sent you a Comfort+ adjustment kit within 24 hours. Also, Sam, our CEO, reached out to you regarding your experience. If, after you’ve tried the Comfort+ kit, your Novosbed still doesn’t work, please contact us to arrange a free return. I hope the mattress works for you and that we have earned back your confidence in our company.
FYI: Due to overwhelming demand in early September, we experienced a delay sending out Comfort+ kits. As of today, we are fully stocked and are back to normal shipping times (Comfort+ kits and the rest of our products usually ship within 24 hours).