I entered an order for the free trial of this and they charged me an extra 1.99 for insurance which I never authorized. I tried calling the customer service desk to cancel my order. It took 40 minutes on hold for them to answer my calls and the CS had such a heavy accent I could hardly understand anything she said.
Since it took so long to get through (tried twice after holding on forever) I decided to cancel the order because I figured if I wanted to cancel in two weeks to stop them from billing me monthly I might never get through to cancel that (likely their plan). The CS ignored me when I told her 9 times to cancel my order, every time, continually, trying to offer me a lower price on the monthly plan if I don't cancel the order, reading the same words from a script over and over while talking over me. I told her I was recording the call and would send it to the FTC and post it on the internet if she doesn't give me her supervisor. She continued trying to sell me, finally she put me on hold while she got the supervisor (so she said) and came back saying she is canceling my order.
This free offer is a scam! Based on reviews I've read there is no way you can see results in two weeks other than a placebo effect, it is just to sucker you into forgetting to cancel and getting billed monthly an amount that I discovered you can get reduced if you ask to cancel. You're a sucker if you don't ask to cancel and get a $20 cheaper monthly charge. This company is banking on the placebo effect to suck you into a monthly payment you can't cancel because they make it so hard to reach them. Further research by me showed you can get the same ingredients in this product for far less expense, BUYER BEWARE.
Bottom Line: No, I would not recommend this to a friend
I have the same problem with this product. I ordered the trial, expecting to pay only the shipping cost. Right after I finished entering my address and billing information on the web page, the page refreshed on its own. It is self-telling that I placed the order for $4.95 and another charge for some other bottle that I didn't order for $4.99.
After seeing that they were selling me something else, I replied to the emails they sent me as receipts, the very next day. Until this day there has been no answer. They hooked me up with a membership that I was never aware of until I started seeing charges on my credit card for $79.99. I would call this assault to honest consumers. I feel that "SFH*GARBEPRO" robbed me. That is the name appearing on the billing statement when I'm charged on my credit card without authorization.
Don't order from this company. I just got royally screwed. The so-called "free trial" cost me 121 Canadian dollars for one testx360 and one NO2 720. I called them to cancel it and they said they did. I called back when I received my MasterCard bill with those charges, and they told me I had to cancel each one separately. Sam told me there is a different phone number to call to cancel the NO2 720. I told her the number is the same on the bottle, but she kept insisting that the number is different.
She also told me that she will send me another bottle of each to compensation for the pricing and that I got charged. My account there should have been canceled at the same time as I canceled the first order. I am pretty pissed off about the service scam with this company and I may persue further action.