Cynthia De Luz
Canton, GAMember since November 2016

Reviews (2)


    • Dec 5, 2016
    • Verified Reviewer

    Hum by Verizon

    HUM's a Bum.

    I started my HUM service in November of 2016. I had to use the roadside service once, and everything went smoothly, but I had to pay $14.95 for the towing. If your mechanic is more than 10 miles away, you pay $1 per mile. That is a lot especially when I consider that at $10 per month, I am paying $120 per year for their roadside service. I have paid far less to other roadside service providers and typically was covered up to 25 miles.

    Secondly, my battery was leaking acid and one of the battery terminals was corroded by the acid. HUM reported my battery to be "healthy." Additionally, my front brakes were squeaking badly (I had to have them replaced). I never received one auto health alert from HUM.

    Last of all, the speaker is a joke. I can hardly hear the person at the other end of the line.

    Bottom Line: If you like throwing your money away, get HUM. I am stuck until November 2017 due to Verizon's iron-clad contract. I do not recommend this service.

    Bottom Line: No, I would not recommend this to a friend

    18 people found it helpful

    Link to this Review

    • Oct 29, 2017
    • Verified Reviewer

    Hum by Verizon

    Rip off alert!

    I joined Hum on November 9, 2015. I called today (October 27) to cancel my account because I have fulfilled my two-year contract with this company, and I am paid up until the beginning of the new billing period (November 9). I was told by their customer representative that I would have to pay an early termination fee of $5. Hum only charges me $10.00 per month. I asked for an explanation and was told that this is simply how their system is set up. However, if I waited until November 9th, they would reimburse me the $10 that is going to be debited from my checking account.

    I have only used Hum service once, and I paid more for towing than if I had used the service provided by my auto insurer. Do not get involved with these people.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

    Link to this Review

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