The HiSmile team's customer service is amazing!
After I accidentally wrote the wrong post code in my address and having it delivered one hour away (oops), I messaged the HiSmile team to let them know. After I tried (and failed) to get in touch with the Australia post multiple times, I asked the HiSmile team to wait for my parcel to be sent back to the company so they could then resend it to my actual address. Instead, they sent me a new parcel in the express mail as they didn't want me to wait any longer for their product. It arrived in under 24 hours!
They have amazing communication skills and are very friendly and co-operative. They were very helpful even though it wasn't their fault. And the product is absolutely amazing so far, I definitely recommend it!
Bottom Line: Yes, I would recommend this to a friend