Bay Area, CAMember since May 2017

Reviews (1)

    • May 13, 2017
    • Verified Reviewer


    Don't waste your money on Lumio

    I also received it as a gift.

    Like most of the reviewers here, my Lumio broke within a short period of time, and the customer service sucked when I tried to get the problem addressed. After using it for three months, my Lumio classic wouldn't shut off in the closed position. Customer service is practically nonexistent over there. They took over a week to respond to each of my emails. So a four email exchange took over a month. Insane.

    When someone finally did respond (after I had to chase them), they wrote back that this problem can happen if you push the USB in too hard when charging the device, then offered me a 20% discount to purchase a new Lumio. You mean you engineered a fragile product that breaks easily, and your solution is for me to buy ANOTHER one from you so it, too, can break? How stupid do you think I am?

    The thing is, I really wanted to fix the broken Lumio because I'm adamant about keeping trash out of the landfill. I offered to pay to have it fixed, and I offered to bring it personally to their studio in San Francisco and pick it up. But they responded that there's no way to fix the problem. "Unfortunately, there is no possible fix if the light is still on when the book is closed."

    So they built an expensive product that breaks easily with zero possibility of being fixed once broken which means every single one of these they sell is going to end up in a landfill? Wow. I thought LED lighting was good for the environment but turns out, Lumio is TERRIBLE for the environment.

    Please don't buy this stuff! Save the planet and keep their junk out of the landfill.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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