VirginiaMember since May 2017

Reviews (1)

    • May 31, 2017
    • Verified Reviewer

    Tria Beauty

    Worst product and customer care - do not buy!

    I bought the product months ago, and after a couple of times of using it, I found out that it is not working for me. The laser covers only 5 mm of skin, and you need to spend hours to cover your leg. Plus, I had red bumps and rashes.

    I contacted customer care three times to be able to talk with a specialist so that they accept a return. They told me they will send DHL tracking number to me to initiate a return. I followed up five times, and after three weeks I finally got the label and delivered product to DHL. It is said that it takes ten business day to get a refund, but for me took two months and five days to get my money by begging them. Customer care was nice and responsive, but the company seems to be unwilling to give your money back.

    I do not recommend to buy from Tria Beauty. I read from comments that they are so bad with returns, but did not trust the reviews.

    Plus I paid $429 for the laser product, and I only received a check for $399 because they do not give your tax back. Be careful with this company. They are the worst when it comes to customer satisfaction. I did them a favor and did not sue them for what happened to my skin with their product, and in return, they made return miserable for me without any extra compensation.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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