I have three properties with American Home Shield (AHS) that I am canceling contracts for due to lack of and poor communications with AHS. There are no means to send an email to AHS to discuss issues such as vendors not showing or payment of service charge, etc. Each time I call AHS, the hold time is a minimum of 35 minutes, only to find out they transfer the call to a different department for another 35-minute hold. I called for "billing," and after a 40-minute hold, "service" answered and transferred me to "billing" for another 35-minute hold.
AHS owed me $130 for a service they could not provide. They agreed to send me a check. After five months of not receiving the check, I called to discover they changed their statement and said service was provided. I asked if they could provide the Work Order showing work completed and they could not. But, I ate the loss of service and paid another repairman directly. This was common with AHS to lie. Not such a big deal, but I hate their lies and arguments to avoid making any repairs. They will fight and attempt to intimidate to avoid warranty claims.
I have two other properties with Fidelity, and they are not the best but much better than AHS. I hope you save your frustrations and time by not using AHS.
Bottom Line: No, I would not recommend this to a friend
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